Ira Toyota Saco

The dealership always gives me updates about potential issues before becoming a problem. I also find that each member I deal with are very friendly. issues before becoming a problem. I also find that each member I deal with are very friendly. More

Service people are not well trained. I had two different service reps try to get me to pay $1300 for something covered by my warranty and extended warranty. Had I not known ahead of time that it was already service reps try to get me to pay $1300 for something covered by my warranty and extended warranty. Had I not known ahead of time that it was already covered, I would have gotten a huge bill. More

Service is on time and thorough. I love the the ability to text the service advisor during service. I also like the service tracker. Thank you ! to text the service advisor during service. I also like the service tracker. Thank you ! More

I just wasted 3 hours there and dealt with incompetent people. They did not order the right part and tried to over charge for an unnecessary part. people. They did not order the right part and tried to over charge for an unnecessary part. More

Before the appointment, I told them about concerns, and they worked on all of them. they worked on all of them. More

Very punctual and courteous service department. Waiting area clean and well managed, providing a variety of food and drink. Good communication from the staff. area clean and well managed, providing a variety of food and drink. Good communication from the staff. More

My salesperson , Tameka Slade, had excellent communication skills, always returned my calls, answered all my questions and fulfilled all her promises. I had no unexpected surprises and she kep communication skills, always returned my calls, answered all my questions and fulfilled all her promises. I had no unexpected surprises and she kept the whole process relaxing and enjoyable. I would definitely recommend her to anyone. More

Took me right in and service was completed in a very timely manner,so what else do you want me so say. Your web sight will not allow me To continue. timely manner,so what else do you want me so say. Your web sight will not allow me To continue. More

I had an 8:45am appointment is there the other day that I had my car towed to. Several hours went by and I heard nothing. I finally was able to talk to someone because the representative that they had assign had my car towed to. Several hours went by and I heard nothing. I finally was able to talk to someone because the representative that they had assigned to my appointment wasn’t even there. They quoted me over $4,600 to replace the wiring harness. My friend who is a mechanic insisted on looking under the hood when I stopped by the dealership and saw that some wiring needed to be replaced, not the entire harness. I had my car towed to a different garage and they fixed it for under $25 in parts and it took about 30 minutes of labor. The representative at Ira insisted for my insurance to cover it and for me to fix it there. I didn’t want to pay the $500 deductible and give my business to them at that point. Before I left they quoted me $496 to get the car repaired if the insurance would approve the repair instead of the initial $4,600 to replace the wiring harness. I had to pay $155 just for the diagnostics and then they charged me a $25 service fee, so I paid $180 for nothing and wasted a lot of my time. I will never do business there again or direct my friends and family to the service center there. More

Business manager was very rude. Matt the sales man was very helpful. Will not be back . very helpful. Will not be back . More