Ira Toyota Saco

Gwen was amazing everything went so quickly and she was so attentive, this was by far our best experience with a dealership so attentive, this was by far our best experience with a dealership More

Kept uninformed Service took much less than I was Kept uninformed Service took much less than I was told. Will not use Prime again Kept uninformed Service took much less than I was told. Will not use Prime again More

I was have an appointment to change 4 tires at 1:00 pm , i wait for 2 ours then went to ask if the vehicle is done, they said they just will start the process after 2 outs waiting, then they took them anoth i wait for 2 ours then went to ask if the vehicle is done, they said they just will start the process after 2 outs waiting, then they took them another 2 ours to change the tires, they wasted my time, I don’t recommend them. More

Clear, concise and quick. Ben Sacco was very courteous and took the time to explain the issues. Would definitely recommend using this dealership for service. and took the time to explain the issues. Would definitely recommend using this dealership for service. More

I work with David Edwards at Prime Toyota and it is a pleasure working with him, great customer service. I always get excellent service which is why I like working with David. David is very thorough, d pleasure working with him, great customer service. I always get excellent service which is why I like working with David. David is very thorough, detail oriented and keeps the customer informed on the process. More

From the safety inspector, service tech, tech in training and parts manager; it was nothing short of a great experience. All employees were very accommodating and spent the time to chat and make me feel like and parts manager; it was nothing short of a great experience. All employees were very accommodating and spent the time to chat and make me feel like a valued customer. Today was my best experience to date. Thank you. More

Good sales team, good service. Couple problems but however good dealership. Love the vehicle too. however good dealership. Love the vehicle too. More

Service at Prime has gone downhill.Last year the Service at Prime has gone downhill. Last year the service tech broke my blue tooth mic. They promised to reimburse me for the replacement cost. I s Service at Prime has gone downhill. Last year the service tech broke my blue tooth mic. They promised to reimburse me for the replacement cost. I submitted the proof of the $15 cost for a new mic, which I replaced myself. I have't received any of the promised refund yet. I had my regular service done on Sept 7 and then drove to FL, at which time I noticed a leak. I called the Prime Service manager because a FL Toyota dealer wanted to charge me a "diagnostic fee" of $250 to id the leak. After some discussion about why I should pay to have one Toyota shop to look at why another Toyota missed a leak, he agreed to cover the cost if it was because of their mistake. The local Toyota shop said my transmission was leaking in several places and they couldn't understand how Prime missed it. On Monday I called the Prime service manager to advise him of this and what he would do about the $147 it cost me to discover their error. It is now Thursday and he has not returned my call. There appears to be a pattern here. Sloppy service work and poor customer service from management. I'm done with Prime. Buyer beware. More

Berto Arroyo is a fantastic sales rep and has helped us purchase 2 excellent used Toyotas in 2 years. Straight forward, kind, no nonsense. Highly recommend this dealership for pricing, inventory, and follo purchase 2 excellent used Toyotas in 2 years. Straight forward, kind, no nonsense. Highly recommend this dealership for pricing, inventory, and followup care. More

As I approached the end of my lease this year I was hit with the news about the current car shortage. I live in New York and most dealerships that I contacted were all giving me the same answer; cars would with the news about the current car shortage. I live in New York and most dealerships that I contacted were all giving me the same answer; cars wouldn’t be available by the lease end date. I have had the pleasure of leasing through Prime Toyota for about 6 years now and due to the pandemic I didn’t think I would be making the trip up from NY this time around. I am extremely grateful for all that Berto Arroyo has done for me since the first vehicle that I leased with him, but specially the quickness and efficiency that my new lease was handled with. I drove over 600miles for my new Rav4 Hybrid and I will probably do it again in another 3 years! More