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Ira Toyota Saco

Saco, ME

4.5
2,493 Reviews

783 Portland Rd

Saco, ME

04072

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Showing 2,493 reviews

July 22, 2023

Unfortunately, it was very difficult to try to get a loaner vehicle this time around. Also, was quoted over $600 to have a third brake light changed which is absurd. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
Jan 04, 2024 -

Ira Toyota Saco responded

I apologize that you experienced this poor customer service. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at dsteeves@iratoyotasaco.com. Dennis Steeves General Manager dsteeves@iratoyotasaco.com

July 21, 2023

I had an issue at this dealership that left a bitter taste and Jessica Drost and her wonderful personality resolved my issue and went above and beyond. I am very pleased with the service she provided. More

by WR124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Drost
Aug 23, 2023 -

Ira Toyota Saco responded

Thank you for your kind words for our staff, we appreciate it!

Jan 04, 2024 -

Ira Toyota Saco responded

I apologize that you had a brief poor customer service experience. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at dsteeves@iratoyotasaco.com. Dennis Steeves General Manager dsteeves@iratoyotasaco.com

July 21, 2023

Everyone was pleasant from the person taking the info for service, mechanic’s update, to the cashier at the end. Thank you for the great service I have always had in the past to now. I love my Toyota😆 More

by MacDonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Roy
Jul 28, 2023 -

Ira Toyota Saco responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 18, 2023

I bought my car here, I service my car here. They Always take good care of my Rav4! Thank you. More

by Pamela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Crocker
Aug 15, 2023 -

Ira Toyota Saco responded

We are very happy to hear that we have been able to provide you with an enjoyable experience. Thank you for your business and we look forward to the opportunity to assist you again in the future

July 17, 2023

Detailed inspection. Items addressed to customer. Recommendations identified. Previous items done by my mechanic not in there database so, same items get to be recommenda More

by Ebby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Aug 23, 2023 -

Ira Toyota Saco responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 15, 2023

Awesome dealership, I’ve always had great service and was always happy with my Rav 4 I purchased and serviced there for 6 years. Not so happy with this past service. I’m not sure if it was the construction b More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no idea what his name was, not the name of the woman that text me.
Oct 25, 2023 -

Ira Toyota Saco responded

First, we want to apologize for the delayed response and thank you for your feedback. I apologize that your recent experience with our service department was less than satisfactory. After reviewing your situation, we want to make things right. I want to offer you 10% off your brake and flush service. Thank you for being a valued customer, we look forward to your next visit. Dennis Steeves General Manager dsteeves@iratoyotasaco.com

July 14, 2023

I was promised it would take 1 hour for an oil change and tire rotation on my new Rav 4 today and instead took 2 hours. I missed an appointment because of it and was not very happy. More

by jpross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine
July 13, 2023

Place is awesome, people are friendly and knowledgeable. Make you feel like family. Excellent experience as always More

by dennyfreitas1118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gwen wilcox, Berto Arroyo, Jason Defelice, Jim Meggison
Jul 28, 2023 -

Ira Toyota Saco responded

We're happy you found our staff to be so supportive during your experience here at Ira Toyota Saco.

July 13, 2023

Poor repair service. 3 employees, 1 tech, no apology for me having to come back 2nd time to correct work initially done. Excuses, no accountability. Poor customer service More

by louann_mcdonald
Workmanship
Recommend Dealer
No
Employees Worked With
Michelle Zach April
Jul 13, 2023 -

louann_mcdonald responded

Poor customer service. No accountability. Inefficient ins claim repair on vehicle, body shop needs complete the work.

Oct 23, 2023 -

Ira Toyota Saco responded

Thank you for bringing this to my attention. I apologize for the poor repair service and customer service you received. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Dennis Steeves General Manager dsteeves@iratoyotasaco.com

July 11, 2023

2.5 hrs for oil change and state sticker on 2021 Toyota. Wifi signal is so weak I couldn’t open Toyota service app messages and couldn’t work remotely. Didn't have air filters in stock. More

by Csrussell1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle in Service
Oct 23, 2023 -

Ira Toyota Saco responded

Thank you for bringing this to my attention. I apologize for the long wait time for your oil change and the inconvenience with the weak Wi-Fi signal. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Dennis Steeves General Manager dsteeves@iratoyotasaco.com

Oct 24, 2023 -

Csrussell1 responded

I can be reached at csrussell1@yahhoo.com

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