Ira Toyota Saco

Professional and no hassle. Best car buying experience we have ever had!! Recommend highly to anyone. Best car buying experience we have ever had!! Recommend highly to anyone. More

Dropped off the vehicle in the rain outside because the service drop off is being redone. Despite that the staff was friendly and thorough. Repair was done in the predicted time frame and estimated cost service drop off is being redone. Despite that the staff was friendly and thorough. Repair was done in the predicted time frame and estimated cost More

Employees greeted me and checked my car in for service. Excellent experience. Great employees! I highly recommend Ira Toyota. Excellent experience. Great employees! I highly recommend Ira Toyota. More

Lots of construction in the service dept. Pushed me thru so to get to appt. Pushed me thru so to get to appt. More

The place is a mess ! But you still took care of the 🚗. Thanks you Bill But you still took care of the 🚗. Thanks you Bill More

We had an excellent experience buying a vehicle at this dealership. I highly recommend them. dealership. I highly recommend them. More

Can only speak from a service point of view— my service experience from this dealership has been excellent. I appreciate the good care. experience from this dealership has been excellent. I appreciate the good care. More

I’ve been coming to IRA Toyota since 2011, I purchased my Tacoma truck through them. The service has always been great until this past visit. I arrived at my slotted scheduled time. I can only assume due my Tacoma truck through them. The service has always been great until this past visit. I arrived at my slotted scheduled time. I can only assume due to the construction it took 15-20 minutes before I was checked in for my service. On prior visits one met with their service rep. to go over details and expected maintenance, not so much this time. Ben proceeded to walk around the truck taking pictures on all four sides, filled out his iPad data, and stated sign here. No explanation, nothing, just sign here. After a few questions, I was told how to find the waiting room by navigating the construction site and was told it shouldn’t be more then an hour to service. Two hours later with no update on the status of the vehicle I saw Ben and walked up to him to inquire of the status, he mumbled something about another customer and proceeded to walk off. I waited another fifteen minutes and sent a text to Ben via the opened chat session started at the beginning of my service visit. Again, another ten minutes and no response to my text message. I then proceeded to the on-site work trailer where I found Ben. Ben did not acknowledge me when I entered the trailer, but the only other service technician did, and proceeded to ask “Can I help you?” I explained the situation. Ben then proceeded to wave some papers around stating “I have it right here,” I was waiting for my manger to sign off on it. Two and a half hours for a routine service. Lack of communication was the result of my disappointment and dissatisfaction. Having worked in the service industry myself, I know that customer service can make or break the relationship. Good positive experiences keep customers such as myself coming back. It’s the negative experiences like this that makes me wonder if traveling the hour and a half to IRA Toyota in Saco Maine is worth my time and travel. Hopefully this was a one off experience due to the current construction situation. If not, and this happens again, I will wash my hands of Toyota and take my business elsewhere. More

Quick and thorough service considering that the reception area was very busy.Thumbs up. Thanks area was very busy.Thumbs up. Thanks More