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Ira Toyota of Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.5
1,085 Reviews
Call Dealership (774) 327-6100
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1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,085 reviews

May 09, 2025

The customer service was excellent and the people that worked with me were very helpful. More

by robbincoyle31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Lopes
Report | Print
May 06, 2025

Purchased our Crown at Ira. .. followup service has been excellent on all levels: professionally completed service (oil change), handled specific issues (clogged A/C tube), and p More

by wingb
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kennie!!
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May 09, 2025 -

Ira Toyota of Hyannis responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kennie here at Ira Toyota of Hyannis! We are always more than happy to assist you if anything else comes up. Take care!

May 01, 2025

Very helpful. Explained problem. Courteous and attentive. Made appointment necessary. Work done in timely fashion. More

by Roberta Cass
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Guay, service
Report | Print
May 02, 2025 -

Ira Toyota of Hyannis responded

Hi Roberta, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 01, 2025

Overall, it was a positive experience. Staff was friendly and helpful. The business manager was a little pushy in trying to get me to opt for additional coverage despite the fact that the More

by jackpndc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JR Riley
Report | Print
May 04, 2025 -

Ira Toyota of Hyannis responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

May 01, 2025

We had a great experience with their representative, Justin Brandt. He went far beyond our expectations. We are extremely pleased with the dealership and our new car. More

by Sgopen
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Report | Print
May 04, 2025 -

Ira Toyota of Hyannis responded

Hello, thank you for your kind review; we are happy to pass along your comments to Justin here at Ira Toyota of Hyannis! We do hope we can be of assistance in the future. Take care!

April 30, 2025

5,000 mile service check at 65,000 mikes. Very easy to schedule. Got there right on time, service person took care of me immediately. Very personal experience. Excellent waiting area. My serv More

by czechpilot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Report | Print
May 02, 2025 -

Ira Toyota of Hyannis responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 24, 2025

The service department (especially Kenny) is the best. They take great care of my car. More

by jtrennie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny in service department
Report | Print
Apr 25, 2025 -

Ira Toyota of Hyannis responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 20, 2025

The service and customer care that my husband received were outstanding! Special thanks to Marlene and Steve for their understanding and support! More

by Bamiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlene and Steve
Report | Print
Apr 21, 2025 -

Ira Toyota of Hyannis responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 19, 2025

Disappointed, diagnostic report came from someone in the south who no actual clue why my truck was in for repair. After the service was done and I agreed to cost I was told I could pay online. Felt like I More

by Termitecc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen/setvice
Report | Print
Apr 23, 2025 -

Ira Toyota of Hyannis responded

I am sorry that you experienced issues with the online text you received from your service advisor advising what the vehicle needed. We do offer the ability to pay over the phone as a convenience for our customers. I would like to look further into this but I cannot find your name in our database, I would love to hear back from you at mruby@iratoyotaofhyannis.com so we can make this right. Marlaine Ruby IRA Toyota Hyannis and IRA Toyota Orleans Customer Relations Manager mruby@iratoyotaofhyannis.com

Apr 24, 2025 -

Termitecc responded

The truck is under Termite co of cape cod. Last Friday I scheduled brake work needed on another Tacoma for the company, it was scheduled for Tuesday 4/22. We dropped it Monday night, I received a call directly from the repair shop, was given the diagnostic report but the front desk who knew me AND the truck being repaired. I ok’d the repairs and then they called my secretary and tech that it was ready so they could go pick it up. Everyone I dealt with knew what was going on. John Jatczak

April 17, 2025

We are always very pleased with the service advisors and technicians in the service and communications about our car. More

by Rgpinkham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nickerson
Report | Print
Apr 19, 2025 -

Ira Toyota of Hyannis responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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