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Ira Toyota of Hyannis

Hyannis, MA

4.5
1,217 Reviews

1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,217 reviews

December 09, 2025

It’s the best dealership on the Cape. I have always had a great experience at this location. I’m always treated with respect. Customer service is excellent here. People are knowledgeabl More

by dpetrulli4859
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Dec 10, 2025 -

Ira Toyota of Hyannis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Hyannis! If you have any further questions, please don't hesitate to reach out!

December 09, 2025

Not very happy with the results of my experience at this time further evaluation is needed More

by gleas508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
Dec 10, 2025 -

Ira Toyota of Hyannis responded

Hello gleas508, Thank you for reaching out regarding your recent experience . Can you please contact me so I can learn more about your experience? I cannot find your name in our database with the name provided here so I would appreciate hearing from you using the email provided. Regards, Marlaine Ruby IRA Toyota Hyannis Customer Relations Manager mruby@group1auto.com 774-327-6055

December 06, 2025

The dealership was efficient and pleasant. When I took the car next door for inspection the waiting area was impressive with all the big and comfortable chairs as the staff was efficient and p More

by tessbenj
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kinney, David Prunier
Dec 08, 2025 -

Ira Toyota of Hyannis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Hyannis! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 05, 2025

This was my first time visiting this dealership for service on my 21 Highlander and it was a really great experience. The woman who helped me was just lovely, very friendly and welcoming. I will be bac More

by Glenna
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember her name
Dec 07, 2025 -

Ira Toyota of Hyannis responded

Hello Glenna, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Hyannis. Feel free to reach out to us if you need anything. Have a wonderful day.

December 03, 2025

Thank you, Toyota of Hyannis, for saving me when a warning light came on while I was 300 miles from home. You were understanding and responsive, getting me back on the road with confidence in less tha More

by nancyvA
Recommend Dealer
Yes
Employees Worked With
Jacob Irizarry
Dec 04, 2025 -

Ira Toyota of Hyannis responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 01, 2025

No discount even during holiday seasons. I got a flat tire, and did routine maintenance, got all 4 tires changed. Will definitely go to another dealership or Costco in the future. More

by TT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Dec 03, 2025 -

Ira Toyota of Hyannis responded

Hello TT,   Thank you for reaching out regarding the issues described relating to your recent visit. I would like to look into the events surrounding your visit but  I cannot find your name in our database with the name provided here; I would appreciate if you would send your name to email provided so that I can investigate. We do have discounts available that are sent out via emails or text messages, in the mail and on our website but you would need to relay the fact that you have a discount offer at check in.  The only thing we cannot discount are tires and for those we have our Buy3 Get 1 for $1 sale in April and October..   Regards,  Marlaine Ruby IRA Toyota Hyannis  Customer Relations Manager mruby@group1auto.com | 774-327-6055 (Hyannis)

December 01, 2025

First time having my car serviced at this location, and will certainly return. The staff were efficient, respectful, and professional! More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Moberg
November 29, 2025

Very accomodating, pleasant and timely with my service. I have an older vehicle and the 51 point checklist undertaken at no cost was very reassuring that my vehicle was in great shape. More

by Msegalini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Names in service dept. not known
Nov 30, 2025 -

Ira Toyota of Hyannis responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 28, 2025

My Tech Sara did such an amazing job getting me in and out of scheduled appointment as well as answering all my questions. Keep up the great work! More

by MAAC24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara- Service Advisor
Nov 30, 2025 -

Ira Toyota of Hyannis responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Toyota of Hyannis. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 26, 2025

Was not satisfied. Dropped car off at 7:15 am. For 5,000 mile service and diagnostic check. I said I will return at 1:00. On my return I was informed it will be anothe More

by 5jdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Brandt
Dec 02, 2025 -

Ira Toyota of Hyannis responded

Hello 5jdo I’m sorry for the inconvenience you faced regarding (PROBLEM). To assist you further, could you kindly reach out to me using the email address below? It seems I couldn’t locate your name in our database with the name provided in your review. Your cooperation will help us resolve this issue promptly. Thank you. Regards, Marlaine Ruby IRA Toyota Hyannis - 774-327-6055 Customer Relations Manager mruby@group1auto.com

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