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Ira Toyota of Hyannis

Hyannis, MA

4.5
1,194 Reviews

1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,194 reviews

October 25, 2025

Had a 10,000 mile Toyota Care service performed on my 2025 Grand Highlander today while we were visiting Cape Cod. Service technician was very personable and pleasant. Vehicle was ready when promised. I More

by drdkbarnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Oct 27, 2025 -

Ira Toyota of Hyannis responded

Hi, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 21, 2025

Had our 2017 Sienna detailed today! I cannot say enough about how pleased we are! It looks like a brand new car inside and out!! Thank you so much! More

by patnadle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department and Ken
Oct 23, 2025 -

Ira Toyota of Hyannis responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 17, 2025

Very professional and friendly doing their best to make sure they complete the job in the time they said More

by barryanderson4222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Oct 20, 2025 -

Ira Toyota of Hyannis responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 15, 2025

Craig Kinney and the team at Ira are superb. I highly recommend CRAIG and his team. More

by Ned
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis , Craig Kinney
Oct 17, 2025 -

Ira Toyota of Hyannis responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Hyannis. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 15, 2025

Eric Moberg was a great help with the work done of my 1979 Beetle. He was polite and informative at all times. I am very satisfied with the work done on the bug and want to thank all in the service depar More

by bhempel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Moberg
Oct 18, 2025 -

Ira Toyota of Hyannis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Hyannis! Thank you again, and have a fantastic day!

October 13, 2025

Appreciated the follow-up and time taken to look at the car, features and options. More

by rebeccanewman443
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Gonzalez
Oct 15, 2025 -

Ira Toyota of Hyannis responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

October 13, 2025

Much faster greeting when I first got there. I like the video and recommendations. The service took 2.5 hours which felt very long waiting. More

by nataliehwhitfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
Oct 15, 2025 -

Ira Toyota of Hyannis responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

October 09, 2025

Great service, polite personnel. What more can I say? Service as described And done Well More

by pcamorosi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Brandt, Daniel Gonzalez
Oct 09, 2025 -

Ira Toyota of Hyannis responded

Hi, thank you for the amazing review! Our team takes pride in providing excellent service, and we're glad it was reflected in your experience. Your satisfaction is our top priority. Thanks for choosing us!

October 09, 2025

Excellent service. Can always get appointments when I need them. Great communication when car is being worked on! More

by daauciello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katy -Lyme decos
Oct 12, 2025 -

Ira Toyota of Hyannis responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 09, 2025

Katie took care of me but you were very understaffed. It took 5 and 1/2 hours. I was told 1and 1/2 hours. I did buy tires but 5 and 1/2 hours was too much. I was sent a text that I had a problem but I w More

by Germainmaryanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Oct 12, 2025 -

Ira Toyota of Hyannis responded

Thank you for bringing your experience to our attention, and please accept our sincere apologies for the inconvenience you faced during your recent visit. We understand how frustrating it must have been to wait significantly longer than expected for service, especially after being given an initial estimate of one and a half hours. At our dealership, we strive to provide prompt and accurate service, but on the day you visited, we were unexpectedly understaffed, which resulted in the extended wait time. While this does not excuse the inconvenience you experienced, we recognize the importance of clear communication and timely updates, and we regret that we fell short in this regard during your visit. Your feedback is invaluable, and we are taking immediate steps to prevent similar situations in the future. We are reviewing our staffing and communication protocols to ensure that accurate estimates are provided and that customers receive timely updates if delays occur. As a gesture of goodwill, we would like to offer you a courtesy service or discount on your next visit, and we hope you will give us another chance to provide the quality experience you deserve. Please feel free to contact us directly so we can address your concerns further and make things right. Thank you again for your feedback and your business. We truly appreciate the opportunity to serve you. Sincerely, Dennis Lopes - General Manager Ira Toyota of Hyannis | dlopes@group1auto.com

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