Ira Toyota of Hyannis

I have been going to Hyannis Toyota for about 20 years. Their honesty, workmanship and loyalty to their customers is what keeps me going back. They have a great staff both in the service department as well Their honesty, workmanship and loyalty to their customers is what keeps me going back. They have a great staff both in the service department as well as sales. You can trust Hyannis Toyota! More

I am fussy about service and any cares I have are always I am fussy about service and any cares I have are always attended to. At this dealership if you want you may speak to the manager of service or the I am fussy about service and any cares I have are always attended to. At this dealership if you want you may speak to the manager of service or the tech by just asking. The service desk listens to your problem and never has more work been done than is needed.When serviced and some other work is needed the service desk or tech will talk to you about what they recommend. It is a fine dealership and I have never had better service. More

In April, 2011, I purchased a Toyota Camry from Hyannis Toyota. When driving the vehicle, I noticed when going over 40 MPH I could hear a "tick" noise coming from the left front area. I met with Judy Joh Toyota. When driving the vehicle, I noticed when going over 40 MPH I could hear a "tick" noise coming from the left front area. I met with Judy Johnson Ulscht, Customer Relations Mgr., at Hyannis Toyota, and explained the problem to her. She immediately made an appointment with David Marcotte, an experienced service employee, to road test my vehicle the next morning. The next morning, David came to me home to test drive the car and when doing so, he immediately knew what the cause was. After discusssing the problem with Judy and Bryan Scarpelli, Service and Parts Director, Bryan agreed to have necessary repairs made at no cost to me for materials or labor. I was very pleased to hear this coming from a large Toyota dealership. Iam proud to rate HYANNIS TOYOTA as an A++ Toyota dealer anywhere. Thank you. More

My wife and I have recently taken her Lexus SC 430 and my Lexus LS 460 to Hyannis Toyota for some service, as there is no Lexus dealer on Cape Cod. We were both completely surprised and pleased by the friend Lexus LS 460 to Hyannis Toyota for some service, as there is no Lexus dealer on Cape Cod. We were both completely surprised and pleased by the friendly and prompt attention we received and how quickly the service issues were addressed. Before they proceeded with some minor service they came out to the waiting room and explained what they were recommending to get our approval before proceeding. They also performed some service at no charge, this is unheard of with most dealers, and then provided a free car wash upon service completion. The only other dealers in our experience that equalled their customer friendly service were some Lexus dealers in California and Texas. More

I give Hyannis Toyota a high rating because I currently have two Toyota's that I have serviced there, both were purchased there as well. I find the staff friendly and helpful and the work completed correct have two Toyota's that I have serviced there, both were purchased there as well. I find the staff friendly and helpful and the work completed correctly the first time. I get my vehicles back washed and ready to go. The facility is new and the waiting room is large and comfortable. You can relax in a leather recliner and watch tv or work on the computer. They also have a shuttle to take you home or work if need be. I highly recommend Hyannis Toyota. More

My car was able to get in and out of service in no time at all, the desk was very friendly and helpful as well as very knowledgeable of what was wrong with my car and what needed to be fixed. They even le at all, the desk was very friendly and helpful as well as very knowledgeable of what was wrong with my car and what needed to be fixed. They even let me know about a few other issues that could potentially happen in the future and to keep an eye on them. More

Ever since I bought my new Camry in 2003, I was affected by the sales peoples' great attitudes. There was no pressure on "Satch's" part and he went out of his way to find me a blue Camry-as there were none by the sales peoples' great attitudes. There was no pressure on "Satch's" part and he went out of his way to find me a blue Camry-as there were none on the lot at the time. Since then when I want to have the oil changed-it is always,"when is it convenient for you?". The customer always comes first. Recently, when I took it in for the annual inspection, I asked if the mechanic would check my fluid levels as I was going on a trip. I was told they would do a 27 point inspection and found they had replaced some fluids and NEVER charged me! The waiting room is comfortable with its reclining chairs and all the other amenities- coffee,snacks,TV, internet, etc. Hyannis Toyota is the only place that will ever service my car-I wouldn't consider any other! More

I travel one hour, from Fairhaven, to get to this dealership for work on my car although there are closer dealerships. Until this past year, I dealt with Rick and trusted his advice. He is the one dealership for work on my car although there are closer dealerships. Until this past year, I dealt with Rick and trusted his advice. He is the one who told me of shuttle service or car loaner. When Karen J. Took over, he vouched for her and he was right. They ADVISE me as opposed to trying to sell me every fix-it or upgrade. I even got my new tires there as I knew that they really were new. Rick told me that maybe I could get tires a bit more cheaply elsewhere and what to check for. He advised me that dealership was competitive and was willing to show the dates on the tires. I went with Toyota. I have a 2002 Camry LE and it is going strong. The work is trustworthy, the waiting room inviting--with recliners, no less--and the cost reasonable. A closer dealership told me that I had to pay $100 just to tell me what was wrong as they charged on an hourly rate, not a half-hourly rate as Hyannis Toyota. Here's to you RICK and KAREN for your patient explanations and help in making educated decisions. MB More

They don't get any better than Bryan Scarpellini. I've They don't get any better than Bryan Scarpellini. I've been dealing with him for about 20+/- years. I live 2 miles from Falmouth Toyota but as I alwa They don't get any better than Bryan Scarpellini. I've been dealing with him for about 20+/- years. I live 2 miles from Falmouth Toyota but as I always say "I'll push it to Hyannis Toyota before I'll drive it to Falmouth Toyota!! More

I've bought three cars from Hyannis Toyota and had them all serviced there. The first went to 205,000 miles, the second to 204,000, and I'm working on the third (currently at 174,000 with zero maintenance all serviced there. The first went to 205,000 miles, the second to 204,000, and I'm working on the third (currently at 174,000 with zero maintenance problems). My service experience at Hyannis Toyota is always excellent: The people are friendly, the waiting room is nicer than my living room, and they take excellent care of my car. I don't feel pressured to do anything, but they keep me informed in a timely way of things that need to be done to keep it in good working condition. In turn, that means even when I'm driving my high-mileage cars, I never worry about hearing a weird sound, not being able to get it started, etc., because my dealership takes care of it so well. More