
Ira Toyota of Hyannis
Hyannis, MA
Filter Reviews by Keyword
By Type
Showing 1,158 reviews
I'm very satisfied with the care of the staff and feel good they will take good care of my car as if was one of there own cars I'm part of the Toyota family long time love them good they will take good care of my car as if was one of there own cars I'm part of the Toyota family long time love them More
Made an appt for a 20k service. Arrived was told 2 hour wait. Almost 2 hours later we receive a text that the truck is ready and proceed to the counter to pay however they say the p Arrived was told 2 hour wait. Almost 2 hours later we receive a text that the truck is ready and proceed to the counter to pay however they say the paperwork isn’t ready. 45 minutes later the truck is finally ready. We go to pay and present a coupon that the dealer emailed to us. They refused to honor the coupon since we didn’t present it before the service. Frustrating. 2 and a half hours for an oil change that we made an appointment for and refusing to accept a dealer coupon is unacceptable. Also the price for the service was higher than previous. Not sure we will return. More
Keith Gonzalez is the man, made every second count and was completely the best man for the job! I recommend this dealership 100% and if you get the chance to work with Keith you won’t regret it! He explai was completely the best man for the job! I recommend this dealership 100% and if you get the chance to work with Keith you won’t regret it! He explained everything coherently and if I was confused he explained it in a way I could understand. More
They diagnosed the problems correctly, even found an issue from a prior service performed by a different service garage and fixed the problem after raising it with me. Great customer service and transpa issue from a prior service performed by a different service garage and fixed the problem after raising it with me. Great customer service and transparency by my Service person Katy DeCosta and Eric More
I have been doing business with this dealership for my last 4 Toyota vehicles. The service department is second to none. PLEASE,PLEASE whatever you’re doing just keep doing it. I could not be happier. last 4 Toyota vehicles. The service department is second to none. PLEASE,PLEASE whatever you’re doing just keep doing it. I could not be happier. More
While buying my first car was very unsure about the process and was untrustworthy of car dealerships I had been to many other dealerships but Ira Toyota felt more upfront especially with the sales man process and was untrustworthy of car dealerships I had been to many other dealerships but Ira Toyota felt more upfront especially with the sales man we were going working with, JR made it easy and clear about the process and was very honest about the different trucks I was looking at and the issues and the perks of each one. JR was very personable and it felt like he was there to help us not to make a sale. The day was stressful but JR made the process much easier and I am very happy with my purchase. More