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Ira Toyota of Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.5
1,267 Reviews
Call Dealership (774) 327-6100
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1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,267 reviews

March 27, 2026

Polite and friendly service. Any questions are always answered fully. I recommend this dealer highly . More

by oangraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Quinones
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Mar 28, 2026 -

Ira Toyota of Hyannis responded

Hi, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day!

March 27, 2026

I had a 2pm appointment for an oil change. At 3 they hadn’t even moved my car. When I checked with the service manager he said once they bring it in it would take another 45 minutes. I wonder More

by stecal824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Brandt
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Mar 30, 2026 -

Ira Toyota of Hyannis responded

Hello stecal824,   We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. I would like to discuss your experience further if you would reach out to me at the email address or phone below.     Sincerely Marlaine Ruby Ira Toyota Hyannis - Customer Relations Manager mruby@group1auto.com 774-327-6055

March 26, 2026

The attention and service at Toyota were excellent. The whole process was quick, clear, and very professional. I was really happy! I’d definitely recommend them. More

by Victoriadayanaagnes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Holzworth
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Mar 28, 2026 -

Ira Toyota of Hyannis responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

March 25, 2026

Bought a new car and was very happy with the process and the staff. I did purchase the Resistall paint protection but wasn't happy with that, but when I brought it up they offered to reimburse me the cost More

by steve.larivee15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Winter
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Apr 01, 2026 -

Ira Toyota of Hyannis responded

Thank you for your feedback and for your recommendation. We’re glad to hear you had a positive purchase experience and that our team was able to address your concern with the paint protection. We look forward to continuing to provide you with excellent service moving forward.

March 25, 2026

Great staff, open lines of Communication. Vehicle was serviced and returned in a time manner. Service advisor and tech kept me informed. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah.
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Mar 27, 2026 -

Ira Toyota of Hyannis responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Hyannis. Please don't hesitate to reach out if there's anything additional we can do for you.

March 24, 2026

Friendly courteous staff. No complaints. They made the buying process easy. x x x x More

by a.taylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Gonzalez, David Prunier
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Mar 27, 2026 -

Ira Toyota of Hyannis responded

Hello, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 21, 2026

Staff always pleasant and waiting area clean and welcoming. I highly recommend the service dept More

by Mimilauder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Quinones-Colon
Report | Print
Mar 24, 2026 -

Ira Toyota of Hyannis responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 20, 2026

Waited 2 hours for just an oil change and I had a coupon they didn’t give me any discount even though I have shown my coupon to them! More

by bayrammetingider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven
Report | Print
Mar 25, 2026 -

Ira Toyota of Hyannis responded

Hello bayrammetingider,   Thank you for reaching out regarding issues at your recent service appointment.    I want to look into the concern about the coupon for your recent service not being credited to your invoice but cannot find any information with the name you've provided. If you would like to contact me via the email address below I would be happy to look into that.   An oil change service would typically take about 90 minutes to be completed which allows the technician to perform the multi point inspection and get that sent to you, then to do the oil change itself and get all paperwork turned into the service advisor to close and get you on your way.   Marlaine Ruby Customer Relations Manager - Ira Toyota Hyannis  mruby@group1auto.com

March 16, 2026

Very god competent polite service i am very pleased with my purchase will recommend to others More

by ksweetcakes22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Lopes, Daniel Gonzalez
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Mar 19, 2026 -

Ira Toyota of Hyannis responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 14, 2026

Katie was great-handled what work was needed on my car. She is an excellent communicator, which has enhanced my experience with Ira Toyota. More

by Jeconklin9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Lynn
Report | Print
Mar 16, 2026 -

Ira Toyota of Hyannis responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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