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Ira Toyota of Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.5
1,262 Reviews
Call Dealership (774) 327-6100
View Awards

1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,262 reviews

March 24, 2026

Friendly courteous staff. No complaints. They made the buying process easy. x x x x More

by a.taylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Gonzalez, David Prunier
Report | Print
Mar 27, 2026 -

Ira Toyota of Hyannis responded

Hello, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 21, 2026

Staff always pleasant and waiting area clean and welcoming. I highly recommend the service dept More

by Mimilauder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Quinones-Colon
Report | Print
Mar 24, 2026 -

Ira Toyota of Hyannis responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 20, 2026

Waited 2 hours for just an oil change and I had a coupon they didn’t give me any discount even though I have shown my coupon to them! More

by bayrammetingider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven
Report | Print
Mar 25, 2026 -

Ira Toyota of Hyannis responded

Hello bayrammetingider,   Thank you for reaching out regarding issues at your recent service appointment.    I want to look into the concern about the coupon for your recent service not being credited to your invoice but cannot find any information with the name you've provided. If you would like to contact me via the email address below I would be happy to look into that.   An oil change service would typically take about 90 minutes to be completed which allows the technician to perform the multi point inspection and get that sent to you, then to do the oil change itself and get all paperwork turned into the service advisor to close and get you on your way.   Marlaine Ruby Customer Relations Manager - Ira Toyota Hyannis  mruby@group1auto.com

March 16, 2026

Very god competent polite service i am very pleased with my purchase will recommend to others More

by ksweetcakes22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Lopes, Daniel Gonzalez
Report | Print
Mar 19, 2026 -

Ira Toyota of Hyannis responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 14, 2026

Katie was great-handled what work was needed on my car. She is an excellent communicator, which has enhanced my experience with Ira Toyota. More

by Jeconklin9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Lynn
Report | Print
Mar 16, 2026 -

Ira Toyota of Hyannis responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 06, 2026

We bought our car mainly online and over the phone. Gustavo could not have been more professional and helpful making it all work in the middle of a blizzard. More

by abarr02
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gustavo Martins
Report | Print
Mar 13, 2026 -

Ira Toyota of Hyannis responded

Thank you for your feedback. We're glad to hear Gustavo provided professional and helpful service throughout your purchase. We appreciate the opportunity to assist you and hope you enjoy your new vehicle. Ira Toyota of Hyannis - (774) 327-6100

March 05, 2026

We called service when my car would not start with a low power message—4 pm. Person gave us good instructions since we had to wait for AAA. On Wed.am Katie was Great! Explained process snd then updated w More

by joannmoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie and Eric—5 stars
Report | Print
Mar 07, 2026 -

Ira Toyota of Hyannis responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 04, 2026

Lack of communication on their part. My key fob issue was not fixed. Car alarm continued to go off. I ended troubleshooting it at home, and solved the problem. More

by Sp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allen, Sarah
Report | Print
Mar 07, 2026 -

Ira Toyota of Hyannis responded

Hello Sp, I’m sorry for the inconvenience you faced regarding a recent service visit. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at the email shown below. Your cooperation will help us resolve this issue promptly. Thank you Marlaine Ruby Ira Toyota Hyannis - Customer Relations Manager 774-327-6055 mruby@group1auto.com

March 04, 2026

Eric help me and was able to give me a coupon as well so my total was not that intense because I was replacing my whole muffler system More

by Jaaljolt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric in service
Report | Print
Mar 07, 2026 -

Ira Toyota of Hyannis responded

Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 28, 2026

I’m disappointed. I had a purchase and sales agreement that I viewed and was to pick up once I got the funds and insurance settled. The dealer was closed for 3 days More

by Carolc52
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pedro and some other guy
Report | Print
Mar 06, 2026 -

Ira Toyota of Hyannis responded

Hello Carolc,   Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future In speaking with our sales management staff, I am told that Crown Signia you purchased was a brand-new vehicle with under 10 miles on it. The 600 mile message you saw indicates how many miles until empty. I am sorry that the process of purchase took so long but we had to wait for your insurance company to send us what was needed. Once we received that information, we could then begin the process of registering your new vehicle for you. When registering the vehicle, there are not a lot of exact color choices and the storm cloud color of your new vehicle is a type of gray, which is why that is listed on your registration. The finance managers do present you with options regarding different extended warranty plans and you certainly can refuse to purchase them, but it is their job to make the offer of those products. The first car you had mentioned, unfortunately, went on Stop Sale shortly before you could get it because of a recall campaign that Toyota is preparing a remanufacturing the components necessary to fix the issue. It is and was not our intention to "dupe" you in the purchase of the new vehicle - our company motto is "Integrity, Transparency, Professionalism, Teamwork, and Respect" and we stand by that. We hope that you enjoy many safe and happy miles in your new vehicle and are looking forward to servicing the vehicle for you.    Regards. Marlaine Ruby Customer Relations Manager - Ira Toyota Hyannis  mruby@group1auto.com

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