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Ira Toyota of Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.5
1,107 Reviews
Call Dealership (774) 327-6100
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1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,107 reviews

November 01, 2023

From the first time I went there to this time the customer service is unbelievable bye far better than the other dealers I personally will keep going back and I will hole hardly be back luv it and Ju More

by Bobfield8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Brandt, David Prunier, Jonathan Brown
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Nov 07, 2023 -

Ira Toyota of Hyannis responded

Congratulations on your new vehicle! We are thrilled that Justin provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

November 01, 2023

Great service department. Fair pricing and quality. Nice waiting area and knowledgeable staff. Convenient location. More

by Barnstable15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 03, 2023 -

Ira Toyota of Hyannis responded

We are thrilled to hear that you had a quality and knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 31, 2023

Always pleasant and helpful. Fast and efficient very easy to get an appointment with them. More

by jacintamcmahon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Nov 01, 2023 -

Ira Toyota of Hyannis responded

It's great to hear that Ira Toyota of Hyannis has consistently provided you with pleasant and helpful service. Thank you for sharing your positive feedback, and we are glad to hear you've had a good experience with us!

October 31, 2023

It was a challenge but my service advisor Eric and the team pulled it together and got my Highlander back to Great! Thanks Team!!! More

by Dewies Mom
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Eric Moberg and the technicians. Thank you
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Nov 02, 2023 -

Ira Toyota of Hyannis responded

It's great to hear that your service advisor, Eric, and the team were able to overcome challenges and get your Highlander back in great condition. Effective teamwork and dedication to resolving issues are important in ensuring a positive service experience. Your positive feedback is much appreciated, and we are glad to hear that the team was able to assist you effectively!

October 29, 2023

Outstanding service from Kenny he took care of my situation with utmost respect and concern More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny
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Oct 31, 2023 -

Ira Toyota of Hyannis responded

We are glad to hear that Kenny provided you with outstanding service and took care of your situation with the utmost respect and concern. Exceptional customer service like this is invaluable, and it's great that you had a positive experience. Your positive feedback is greatly appreciated!

October 27, 2023

I loved that they examined my car and gave a recommendation with the cost of repairs!! More

by Grandsue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric I think
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Oct 31, 2023 -

Ira Toyota of Hyannis responded

It's great to hear that you loved the examination of your car and the detailed recommendation with the cost of repairs. Transparency in providing this information can be very helpful for customers. Your feedback is appreciated!

October 27, 2023

Slow service and didn’t fill tires after tire rotation. Asked for car wash too and didn’t get it. More

by Pegbuckmaster03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Nov 02, 2023 -

Ira Toyota of Hyannis responded

Thank you for your feedback. I apologize that your recent service visit was anything but satisfactory. After reviewing your situation, we want to make things right. You may stop by at your convenience and ask to have the car sent through the car wash; one of our available employees will be happy to do that for you. We would also at that time check and top the tire pressures for you. If I can help in any other way, please reach out to me at the information listed below. Marlaine Ruby, Customer Relations Manager mruby@IraToyotaofHyannis.com 774-327-6055

October 26, 2023

It was a pleasant experience. Special thanks to Thomas who is very knowledgeable and on his Venza Tour explained every detail of our new car. Sergio & Lilian. More

by sergiohaibara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Leal, Jonathan Brown
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Nov 02, 2023 -

Ira Toyota of Hyannis responded

We are glad to hear that you had a pleasant experience, and appreciate your special thanks to Thomas for being knowledgeable and thorough in explaining the details of your new Venza Tour. A well-informed and helpful sales representative can greatly enhance the car-buying experience. Your positive feedback is much appreciated! Enjoy your new Venza Tour!

October 25, 2023

It was the service dept that I experienced. Katy was very polished and helpful and I will return for future service as needed More

by Brewster111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katy at service desk
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Nov 01, 2023 -

Ira Toyota of Hyannis responded

Having a polished and helpful service representative like Katy can greatly enhance the service experience. We are glad to hear that you plan to return for future service as needed. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 23, 2023

Was quoted 97$ for service and was billed 252$. Was totally blindsided by service center. More

by BB-HYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
katy
Report | Print
Oct 24, 2023 -

Ira Toyota of Hyannis responded

Thank you for bringing this to my attention. I apologize for the pricing discrepancy on a recent service you had with us. I would like an opportunity to fix this and to earn your business, please contact me at 774-327-6055. I look forward to speaking with you. Marlaine Ruby Customer Relations Manager

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