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Ira Toyota of Hyannis

Hyannis, MA

4.5
1,274 Reviews

1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,274 reviews

March 04, 2026

Eric help me and was able to give me a coupon as well so my total was not that intense because I was replacing my whole muffler system More

by Jaaljolt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric in service
Mar 07, 2026 -

Ira Toyota of Hyannis responded

Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 28, 2026

I’m disappointed. I had a purchase and sales agreement that I viewed and was to pick up once I got the funds and insurance settled. The dealer was closed for 3 days More

by Carolc52
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pedro and some other guy
Mar 06, 2026 -

Ira Toyota of Hyannis responded

Hello Carolc,   Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future In speaking with our sales management staff, I am told that Crown Signia you purchased was a brand-new vehicle with under 10 miles on it. The 600 mile message you saw indicates how many miles until empty. I am sorry that the process of purchase took so long but we had to wait for your insurance company to send us what was needed. Once we received that information, we could then begin the process of registering your new vehicle for you. When registering the vehicle, there are not a lot of exact color choices and the storm cloud color of your new vehicle is a type of gray, which is why that is listed on your registration. The finance managers do present you with options regarding different extended warranty plans and you certainly can refuse to purchase them, but it is their job to make the offer of those products. The first car you had mentioned, unfortunately, went on Stop Sale shortly before you could get it because of a recall campaign that Toyota is preparing a remanufacturing the components necessary to fix the issue. It is and was not our intention to "dupe" you in the purchase of the new vehicle - our company motto is "Integrity, Transparency, Professionalism, Teamwork, and Respect" and we stand by that. We hope that you enjoy many safe and happy miles in your new vehicle and are looking forward to servicing the vehicle for you.    Regards. Marlaine Ruby Customer Relations Manager - Ira Toyota Hyannis  mruby@group1auto.com

February 27, 2026

Always get an honest and thoughtful opinion without pressure Allen was great. He and my daughter got along great. I wish I could have processed what he said a little quicker but I had been up for 4 ni More

by Teresamanzi
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Tice
Mar 02, 2026 -

Ira Toyota of Hyannis responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

February 12, 2026

Service was attentive and very helpful and always do a great job waiting area clean and comfortable More

by mblake8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know their name
Feb 14, 2026 -

Ira Toyota of Hyannis responded

Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

February 08, 2026

Excellent service with comply chairs and free delicious coffee Laty Decosta my service mgr was terrific and was so helpful and knowledgeable. Thank you Katy More

by captsteve1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katy Decosta service
Feb 12, 2026 -

Ira Toyota of Hyannis responded

Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

February 06, 2026

The service is always top notch at Ira Toyota of Hyannis. Clear communication is always key with their customers. Thanks More

by toddfranks01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Gonzalez
Feb 11, 2026 -

Ira Toyota of Hyannis responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 05, 2026

Ira Toyota in Hyannis Mass is an excellent honest dealership. Eric Moberg 44627 was my Service Advisor, very friendly, courteous and informative. That in itself makes Ira a very pleasant dealership t More

by dannycleary76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Moberg, Kenny in Service, Melissa in parts, the girls at checkout
Feb 08, 2026 -

Ira Toyota of Hyannis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

January 31, 2026

My car was evaluated and a tire sensor was dead. It was replaced in a timely manner. David listened to my concerns and kept me informed of the situation. More

by kmaregni15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Feb 04, 2026 -

Ira Toyota of Hyannis responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 27, 2026

Very responsive to questions. Well staffed to handle customer needs. No feeling of being rushed. On time. More

by MM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Jan 28, 2026 -

Ira Toyota of Hyannis responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 24, 2026

Primary concern was not fixed, spent too much time looking for other things to sell me. Now I have to bring it back again, not happy. More

by BBURG53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katy
Jan 28, 2026 -

Ira Toyota of Hyannis responded

Hello BBURG53,   I’m sorry for the inconvenience you faced regarding repair for the primary concern you'd brought your vehicle to us for. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at mruby@group1auto.com. Your cooperation will help us resolve this issue promptly. Thank you.   Regards,   Marlaine Ruby Ira Toyota Hyannis - Customer Relations Manager

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