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Ira Toyota of Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.5
1,107 Reviews
Call Dealership (774) 327-6100
View Awards

1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,107 reviews

September 18, 2023

Service assoc was very polite and friendly. The service today was completed earlier than I was told. Thanks More

by Mjalmonte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Report | Print
Sep 21, 2023 -

Ira Toyota of Hyannis responded

We are pleased to hear that the service advisor was polite and friendly and that your service was completed earlier than expected. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 15, 2023

1 hour and 40 minutes is too long to wait for an oil change that’s how long I waited for my car More

by Scgk94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Report | Print
Sep 27, 2023 -

Ira Toyota of Hyannis responded

Hello, I apologize that you experienced a time issue when having your oil changed at our dealership recently. I would like to offer you a $9.99 oil change at your next service interval and hope that you will please contact me so I can make this right. I have no information as to how to find you in our database and I would love to hear back from you at mruby@iratoyotaofhyannins.com or 774-327-6055. Sincerely, Marlaine Ruby Customer Relations Manager mruby@iratoyotaofhyannins.com

September 15, 2023

Toyota of Hyannis has an excellent business model. Scheduling maintenance is quick and easy, all of their employees are pleasant, courteous and responsive to customer needs, and the mechanics and tech More

by billwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Report | Print
Sep 24, 2023 -

Ira Toyota of Hyannis responded

It's truly wonderful to hear that you had an amazing experience with Ira Toyota of Hyannis and that the service advisors provided awesome assistance. Thank you for sharing your glowing review!

September 13, 2023

Toyota Hyannis has great service, the staff is very friendly. My vehicle was completed on time. I would definitely recommend. More

by Ashleyc3rd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Moberg, Meaghan Hughes
Report | Print
Sep 21, 2023 -

Ira Toyota of Hyannis responded

It's wonderful to hear that Ira Toyota Hyannis provided great service with friendly staff and that your vehicle was completed on time. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 12, 2023

The salesperson was excellent, I found her knowledgeable and very responsive to my needs. The service department was efficient and helpful. More

by paul.goodhue
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jessica Tatara
Report | Print
Sep 21, 2023 -

Ira Toyota of Hyannis responded

It's wonderful to hear that the salesperson was excellent, knowledgeable, and responsive to your needs and that the service department was efficient and helpful. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 11, 2023

Service personnel professional and friendly to work with. Scheduling was simple and answered all of my questions. More

by Jamidalo
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael
Report | Print
Sep 17, 2023 -

Ira Toyota of Hyannis responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

September 11, 2023

Faulty and missing critical communications between intake persons and technicians created multiple problems for me the customer AND you the provider. The troubling issue between intake and technicians was More

by jstubbins
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth Guay
Report | Print
Sep 14, 2023 -

Ira Toyota of Hyannis responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 16, 2023 -

Ira Toyota of Hyannis responded

Hello, Thank you for informing us about your situation. Please know that we are looking into your concerns, Kenny Guay, Service Desk Manager will be reaching out to you soon to assist. If there is anything else I can assist you with in the meantime please reach out to me at the information shown below. Regards, Marlaine Ruby Customer Relations Manager mruby@IraToyotaofHyannis.com

September 08, 2023

I was very satisfied, in particular with the level of customer service provided by Justin Brandt. More

by kevcan79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Report | Print
Sep 14, 2023 -

Ira Toyota of Hyannis responded

We are thrilled that Justin provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

September 07, 2023

Katie from the service department at Ira Toyota of Hyannis is the absolute best. She went above and beyond to get my truck fixed, and dropped off to the Steamship Terminal in lightning speed amidst More

by MVNantucket2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie from service department
Report | Print
Sep 23, 2023 -

Ira Toyota of Hyannis responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 02, 2023

The service was quick, the service manager was professional and communicative. No surprises. Very pleased. More

by rhall18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Report | Print
Sep 06, 2023 -

Ira Toyota of Hyannis responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

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