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Ira Toyota of Hyannis

Hyannis, MA

4.5
1,107 Reviews

1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,107 reviews

September 01, 2023

Quick and efficient scheduling as well as diagnostic results and multipoint inspection explained with clarity. More

by glennlaperle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Herrera
Sep 06, 2023 -

Ira Toyota of Hyannis responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

September 01, 2023

I always get excellent service at Ira Toyota of Hyannis and my car is well cared for More

by Sarahbacon077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Sep 06, 2023 -

Ira Toyota of Hyannis responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

September 01, 2023

Will never buy a car again at Hyannnis Toyata. Disorganized salesman, slow or no response to texts or emails, and after over 2 1/2 hours on the day to buy the car. More

by aperlmutter2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Daniel Gonzalez
Sep 01, 2023 -

Ira Toyota of Hyannis responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 27, 2023 -

Ira Toyota of Hyannis responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at 774-327-6055. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Dennis Lopes General Manager dlopes@iratoyotaofhyannis.com

August 30, 2023

Very transparent with suggestions and with printing recommendations. Clear on scheduling. Staff were very Friendly! More

by kerrihanley93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monberg , Justin Brandt
Sep 03, 2023 -

Ira Toyota of Hyannis responded

Thank you for your Five Stars! We are pleased to know we met your expectations! We look forward to the pleasure of your business again!

August 29, 2023

Great online experience. Got me the car I wanted and kept in communication with me about arrival. Only negative was the pickup experience. More than 5 hours at the dealership More

by Mary
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Brown, finance, Timothy Winter
Sep 21, 2023 -

Ira Toyota of Hyannis responded

Thank you for letting us know of the great online experience when purchasing your new vehicle. We hope that you enjoy your new vehicle for many happy miles. I am sorry, however, about the length of time spent at the dealership. If you would like to send an email or call about your experience, I will be happy to look into it for you. Marlaine Ruby Customer Relations Manager mruby@iratoyotaofhyannis.com 774-327-6055

August 25, 2023

Not too happy with the wait time to speak with an adviser. 3 advisers at the windows typing away while people wait in line was never the case with the other two dealerships More

by Abes45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Sep 25, 2023 -

Ira Toyota of Hyannis responded

I am sorry for the length of time it took for a service advisor to help you with your recent visit. We are currently working on processes to improve the way the service desk operates and the changes will begin to improve the efficiency of our desk staff. If you would like to share your contact information with me I would like to put a credit into your file for a complimentary oil change at your next visit. Please reach me at the information below. Regards, Marlaine Ruby Customer Relations Manager mruby@IraToyotaofHyannis.com 774-327-6055

August 25, 2023

Nice staff. Ready when they say it’ll be ready. Great communication . Fair pricing overall More

by hayleybells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Sep 03, 2023 -

Ira Toyota of Hyannis responded

Thank you name for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

August 24, 2023

Advisor Eric Moberg took a lot of initiative to make sure that my vehicle's repair was trouble free Technician Aaron Taylor did a great job of being sure the repair & diagnosis were a curate, & explaining More

by jmaslen
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Moberg
Sep 10, 2023 -

Ira Toyota of Hyannis responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Eric and Aaron went beyond to help meet your expectations. We look forward to the opportunity to assist you again in the future!

August 22, 2023

The employees were prompt and professional. The gentleman who helped me with the technical issues was very nice and helpful. More

by l.rorick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Sep 02, 2023 -

Ira Toyota of Hyannis responded

We are so pleased that we were able to provide you with an exceptional experience. It will be our pleasure to assist you again with any automotive services you may have in the future. Thank you for choosing Ira Toyota of Hyannis! We appreciate your business!

August 20, 2023

I loved working with Craig. The finance officer was the absolute worst man I’ve ever met. He was condescending, patronizing, demeaning and took all of the credit for my solid in More

by Kpentedemos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Kinney
Oct 06, 2023 -

Ira Toyota of Hyannis responded

Hello, We appreciate you bringing this to our attention as we take matters like this very seriously. I wonder if you could please provide a name by reaching me at the information below so that we can research and discuss your concern with the appropriate employee. Thank you very much and I am sorry for the poor experience you had. Marlaine Ruby Customer Relations Manager mruby@iratoyotaofhyannis.com

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