Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ira Toyota of Hyannis
Hyannis, MA
1,107 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,107 reviews
August 15, 2023
My positive impression about the dealership is primarily driven by Justin, my salesperson. I typically do not respond to surveys or enjoy my experiences when buying a car. Justin made everything so easy. driven by Justin, my salesperson. I typically do not respond to surveys or enjoy my experiences when buying a car. Justin made everything so easy. He was efficient, accommodating, appeared genuine and just plain nice. Kudos to Justin. More
by Mhkirby2000
Employees Worked With
Justin Brandt, Hyannis Toyota.
August 09, 2023
Always a great customer service experience. All work thoroughly explained, finish time always accurate, and great customer contact conversation. I NEVER feel like they're talking down to me. All work thoroughly explained, finish time always accurate, and great customer contact conversation. I NEVER feel like they're talking down to me. More
by Troysmith2004
Employees Worked With
Justin Brandt
August 08, 2023
Went for an oil change because I thought I needed one. I was told that I could wait even though the sticker in the car had today’s date to change the oil. I did get my tires rotated for $19.95. My guess i I was told that I could wait even though the sticker in the car had today’s date to change the oil. I did get my tires rotated for $19.95. My guess is that if I went to an oil change place they would have changed the oil. Also the price quoted for the oil change at Ira was at least $10 cheaper. I’m impressed by their honesty and prices. They now have my regular business for both our cars. More
by drbern
Employees Worked With
David Nickerson
August 07, 2023
Absolutely horrible service experience. When I checked in the advisor told me approx 90 minutes to complete service. The car was not brought in until 80 minutes had passed, I was waiting th When I checked in the advisor told me approx 90 minutes to complete service. The car was not brought in until 80 minutes had passed, I was waiting there and was not informed of any delays but saw car sitting in the lot. I had to approach the advisor to get status. Other customers had similar or worse wait times. More
by andy Janiak
Employees Worked With
Did not get name
August 05, 2023
Haven't liked this dealership since IRA bought it. I've been a customer of theirs for well over 20 years. I waited in line for 10- 15 minutes. I was the only one in line. There were 3 guys at their co I've been a customer of theirs for well over 20 years. I waited in line for 10- 15 minutes. I was the only one in line. There were 3 guys at their computers ignoring me. Finally got their attention. It took 1 hour and 45 minutes to do a oil change and tire rotation. Then they told me I need all new brakes. They had just put new front calipers in 7000 miles ago, why did they not do the pads. Seems like they had bad news for every customer while I was there. I've done over $3000 worth of repairs over the last 30,000 miles in the car. I really am starting not to trust them. Think I'll take the car to Lou's brake and muffler. I'M done with them. More
by Cape Steve
Employees Worked With
Justin Brandt
