Ira Toyota of Hyannis

Liars, cheats…most cost prob not even aware. In for an oil change with an appointment. After waiting 1.5hrs oil change not done, but said I needed a cabin air filter and new tire due to a scre In for an oil change with an appointment. After waiting 1.5hrs oil change not done, but said I needed a cabin air filter and new tire due to a screw in the tread adding they don’t plug tires anymore. Now I personally changed the cabin air filter the month previous….? Liars. I told them just to the oil change and forget the tire. 1.5hrs later car done. I go out and inspect the “screw” in the tire….it was in large center portion of tire tread, I poked at it with my finger and it fell to the pavement. So it was barely in the tread. And the screw head was not worn as if it had been in the tire against pavement at all. IMO the screw was put there by dishonest tech looking to score more wages and a good used tire…. And today, I’m at different Toyota Dealer whom states that the cap to the oil filer hosing was put so tight they can’t open it to perform an oil change…. I would not take a GO KAHT TO these idiots and thieves… More

Finished an hour and a half before promised time! !! Sent both a message and a phone call! !! Sent both a message and a phone call! More

Usually the service department is fine but this time they left the front floor mats very ditty and greasy. left the front floor mats very ditty and greasy. More

Took my Rav 4 in for service at 9am. Was quoted a return time of 3-4 pm. Michelle was nice enough to make arrangements for me to get a loaner car. It was a very busy day so that was much Was quoted a return time of 3-4 pm. Michelle was nice enough to make arrangements for me to get a loaner car. It was a very busy day so that was much appreciated. Not sitting in the dealership for 6-7 hours......priceless!! More

Efficient service department completed my vehicle check on time and kept me informed about my vehicle’s needs on time and kept me informed about my vehicle’s needs More

Surprised at condition of vehicle at pickup. Drivers seatbelt was clipped, drivers heated seat was on high, climate system was turned off , and registration was removed from glove box and left o Drivers seatbelt was clipped, drivers heated seat was on high, climate system was turned off , and registration was removed from glove box and left on seat!!! More

When all was said and done, I was very happy with this visit, but there seemed to be mass confusion leading up to the actual appointment as to who was ordering the part, when my appointment was, who was h visit, but there seemed to be mass confusion leading up to the actual appointment as to who was ordering the part, when my appointment was, who was helping me,etc. Service was great today, waiting room was lovely and everyone was super friendly. More

I was pleased with service - but was not happy to notice a small crack in my front windshield that was not there when I brought my car in for service. I will contact the service manager on Monday morning as a small crack in my front windshield that was not there when I brought my car in for service. I will contact the service manager on Monday morning as instructed when I brought the car back to the service dept. More

Dishonest. Old boys club with zero female respect. Never again will we buy from here. Old boys club with zero female respect. Never again will we buy from here. More