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Ira Toyota of Hyannis

Hyannis, MA

4.5
1,099 Reviews

1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,099 reviews

March 26, 2022

The service staff is knowledgeable, customer focused and efficient. I’ve had my car serviced there over 5 years and they have always done an excellent job. More

by LeeS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colleen Corey
Mar 28, 2022 -

Ira Toyota of Hyannis responded

Thank you for your kind words for our team! We are thrilled that you always have the best experience here with us! Thank you for your continued business and we look forward to your next visit!

March 08, 2022

Services were done in shorter time than said. Service advisor was courteous and knowledgeable.thanks More

by joe_hetu
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Isacc
Mar 09, 2022 -

Ira Toyota of Hyannis responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 07, 2022

Took care of the safety recall, and additional service I requested. Very courteous, nice loaner car. More

by Jb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle
Mar 09, 2022 -

Ira Toyota of Hyannis responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

March 05, 2022

Clean, efficient, helpful, informative, friendly, spacious , seating is good and snacks, coffee always available on time More

by capesullivan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Mar 07, 2022 -

Ira Toyota of Hyannis responded

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

March 04, 2022

I found the agent at the service center extremely helpful & polite. my service only took 1 hour. It was very convenient More

by KT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
Mar 07, 2022 -

Ira Toyota of Hyannis responded

Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!

February 25, 2022

The sales men I dealt with were great with helping me get the vehicle for me More

by Ckhomenko2011
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Usher and Danny Gonsalves , Jeff Macedo
Mar 01, 2022 -

Ira Toyota of Hyannis responded

Congratulations on your new vehicle! Thanks for the review and kind words for our sales staff.

February 23, 2022

No problems with sales. Brought 2021 Toyota Rav4 for slow leak in R/R tire. They told us there was a nail in the shoulder of the tire and it couldn't be repaired. Insisted w More

by Sdjcape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Nickerson
Mar 02, 2022 -

Ira Toyota of Hyannis responded

Thank you for reaching out. I would like an opportunity to invite you to come to our service drive so we could show you the areas on the tire that the RMA and NHTSA say are not repairable. We need to patch and plug a tire today and if the tread is too close to the shoulder, it's rendered "unrepairable" and needs to be replaced. Please give me a call at 774-327-6021 if you have any questions. Judy Johnson-Hubacheck Customer Relations

February 12, 2022

Standard service took a normal amount of time, but I had to wait another hour to check out! First and last time using this dealership, the people who work there besides a few come across like they can’t be More

by jen.brouillette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michelle
Feb 16, 2022 -

Ira Toyota of Hyannis responded

Hello Jen, I appreciate your feedback and I apologize that your service visit did not go smoothly at all. We did get hit with some staffing issues but that is no excuse for the poor communication with you. If there is anything I can do for you please don’t hesitate to reach out to me at 774-327-6021 or at jjohnson@iratoyotaofhyannis.com Judy Johnson-Hubacheck Customer Relations

January 21, 2022

Wonderful experience in the service Dept. Knowledgeable service writer. Clean and welcoming service area and waiting room. Would purchase new vehicle from dealer based on my service experience. Thank you. More

by Garvr1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michelle Martin
Feb 02, 2022 -

Ira Toyota of Hyannis responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

November 20, 2021

Can’t give less than 1 star unfortunately. Without going into detail my experience with the service department was the worst I've experienced in my 47 yrs of driving. Incompetent and rude service people. S More

by Rgofour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony carter. David nickerson
Dec 09, 2021 -

Ira Toyota of Hyannis responded

Dear Tim, Thank you for reaching out. I understand that you spoke with our service manager (Steve) and the situation has been resolved. We appreciate both your patronage and your patience regarding the repair of your vehicle. Thank you for your time and wishing you a happy holiday. Judy Johnson-Hubacheck Customer Relations / TRAC Rental Mgr. 774-327-6021 jjohnson@iratoyotaofhyannis.com

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