Ira Toyota of Hyannis

Good dealership but not happy with the service I received for my 35k check up. I called to make an appointment and the woman was very friendly and said “ they will call you between 8:30 and 9:30 AM to pick u for my 35k check up. I called to make an appointment and the woman was very friendly and said “ they will call you between 8:30 and 9:30 AM to pick up your car. They usually do the rounds then” so I thought ok great. Get to 10AM and haven’t heard anything so I call the dealership and someone else picked up and she was not a very friendly person didn’t sound like she enjoyed her job much but I told her the person I spoke to said they would be calling me between 8:30 and 9:30 AM to pick up my car and she said “ no we do not know when they will call you to get to your car they are not on a set schedule or on rounds” so they are all not on the same page. I ended up bringing my car in and picking it up. Not very convenient. More

I had my car picked up for a recall and oil change service. They came to my home right when they said they would. And dropped it off a few hours later. Great service!!! service. They came to my home right when they said they would. And dropped it off a few hours later. Great service!!! More

100,000 mile service Everything went fine. Karen Judge was ready when I dropped the car off. She called and clearly explained the additional work that needed to be done. T Everything went fine. Karen Judge was ready when I dropped the car off. She called and clearly explained the additional work that needed to be done. The car was ready when promised. The car pick up was done very efficiently. More

Service was explained wellDone timelyFuture appointment Service was explained well Done timely Future appointment set up conveniently Comfortable waiting area with appropriate precautions taken Overall Service was explained well Done timely Future appointment set up conveniently Comfortable waiting area with appropriate precautions taken Overall a good enough experience to come back and recommend them More

Consistent quality service Karen in the service department is worth her weight in gold. Whatever she is paid is not enough. The work quality is always excellent with all the mai Karen in the service department is worth her weight in gold. Whatever she is paid is not enough. The work quality is always excellent with all the maintenance/repair work of course. However often it is the friendliness and professionalism of a great service advisor that makes me return more often than not to a shop for car service. Karen is always my go to. Thanks, Ron Linnell More

Hyannis Toyota very professional. Their communication is great, customer service folks are excellent, and they are very courteous to their customers. The service group is A1 also! great, customer service folks are excellent, and they are very courteous to their customers. The service group is A1 also! More

Car was in for an oil change. Done fast and was able to speak with mechanic about overall health of car. No problems at 171000 miles. speak with mechanic about overall health of car. No problems at 171000 miles. More

Meaghan Hughes and Company Excellent attention by Meaghan Hughes at write up also her follow up with the work progress. also got to meet the Technician that performed my service Excellent attention by Meaghan Hughes at write up also her follow up with the work progress. also got to meet the Technician that performed my service Kevin deRosa a true gentleman and a fine Technician. Hyannis Toyota has to be proud of this team. Great Job Meaghan and Kevin More

Honest and reliable First tried Hyannis Toyota service some poor experiences closer to where I live (Marlborough, MA). They have always been courteous, responsive, and fu First tried Hyannis Toyota service some poor experiences closer to where I live (Marlborough, MA). They have always been courteous, responsive, and fully transparent about the work they recommend and why. On top of that, I find their prices reasonable. Nowadays I will drive 1,5 hours even to get a minor service there. More

I only wanted an oil change - the rep kept insisting on a 90k service despite I was 8k away and tried throwing a guilt trip that I would be out of sync with service. i am the customer and he did not listen. 90k service despite I was 8k away and tried throwing a guilt trip that I would be out of sync with service. i am the customer and he did not listen. I did only get my oil change but unhappy that they don’t listen and think that I have money growing in my wallet. More