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Ira Toyota of Hyannis

Hyannis, MA

4.5
1,099 Reviews

1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,099 reviews

January 04, 2021

Every time they rotate my tires I lose a hubcap after I leave. That costs addition $100 to replace. Frustrating Otherwise service rep was helpful. Checkin was a little confusing with way arrows On flo More

by Tjmhare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joquin
Jan 06, 2021 -

Ira Toyota of Hyannis responded

Mr. Hare, Thank you for reaching out. With Covid still a major factor in how we do business, it can be confusing checking in and I apologize for that. With regards to the lost wheel covers, I suspect your vehicle may be older. With many removals (as required to rotate the tires) the rings that hold the wheel cover in place weaken and/or break which causes the wheel cover to loosen and fall off. If you do believe it was a new one and not secured properly, please contact us and we will be happy to assist. Thank you again for your time and your patronage. Judy Johnson, Customer Relations Mgr. 774-487-3322

December 11, 2020

This was my first purchase there. It was very informative and pressure free .The salesman showed me several vehicles and went out of his way to make the experience pleasant. I would also recommend their ser More

by kmf55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meaghan Hughes, Jack Moloney, Steve Mahoney
Dec 11, 2020 -

Ira Toyota of Hyannis responded

Thank you for taking the time to leave us a review! We are so glad you had a good experience working with our team at Hyannis Toyota, and we will be sure to pass along your kind words. We are proud that both our sales and service teams have earned your recommendation, and we look forward to your next visit!

December 09, 2020

Great service help all around . Kristin at the service desk was helpful in explaining the issue , getting Theo involved and not over selling the solution. More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theo in Service, Kristin O Connor
Dec 09, 2020 -

Ira Toyota of Hyannis responded

We're happy to hear that Kristin and Theo took such good care of you and your vehicle, Steve! Thank you for trusting Hyannis Toyota with your service needs!

December 03, 2020

All promised work was done- did take longer than promised, staff was helpful & friendly, area was clean, people were physically distancing- all appeared comfortable & safe. Did try to up- sell by re More

by bdolan4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin O Connor
Dec 03, 2020 -

Ira Toyota of Hyannis responded

Thank you for your comments. In these disconcerting times, we want our guests to feel comfortable and safe. As with any business, we will make recommendations as we see the need. We will always allow you to look at what we are recommending and explain why. The choice is yours. Thanks again for reaching out. Have a safe and happy holiday season. Judy Johnson, Customer Relations 774-487-3322.

December 02, 2020

Great team to deal with always seems to have the customers interest at heart.total satisfaction whenever I visit that place . great staff keep it up guys More

by johndwaing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin O Connor
Dec 02, 2020 -

Ira Toyota of Hyannis responded

Thank you for the glowing review, John! It is wonderful to hear that you had such a fantastic experience working with the Hyannis Toyota team. We appreciate your feedback, and if there is anything more we can do to earn your five-stars, please don't hesitate to share!

November 29, 2020

We had a great experience with the sales staff at Hyannis Toyota this past week. In particular David Usher who was considerate and patient in working with us in selecting the vehicle we decided to buy. In ad More

by Zag@wb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Usher
Nov 30, 2020 -

Ira Toyota of Hyannis responded

We love five stars! It's fantastic to hear that David helped you find the right vehicle for you and provided professional service. Thank you for shopping at Hyannis Toyota! We wish you many safe miles in your new ride.

November 26, 2020

Excellent and timely. Got last minute appt. I tried setting my appt up the website, but did not get a return call or confirmation. Dropped of car and ready as promised. More

by JcMechem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Arseneaux, Justin Brandt
Nov 30, 2020 -

Ira Toyota of Hyannis responded

Thank you for trusting Hyannis Toyota to get the job done. We're committed to meeting the needs of guests and I am glad to hear that your service visit was a seamless experience!

November 23, 2020

In for an oil change and an inspection sticker. Work performed quickly as always.Got the multi point inspection which was explained to me as to work that will need attention. Very pleasant to deal with, More

by ToyotafanTM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Johnson, Kristin O Connor, Steve Mahoney, John Riley
Nov 23, 2020 -

Ira Toyota of Hyannis responded

It was so kind of you to post about your recent visit to Hyannis Toyota. We strive to provide excellent service and I am glad that came through to you. Our team looks forward to taking care of you next time!

November 19, 2020

Nothing at this time for my recent visit to Toyota on October 26, 2020 for my Rav4 vehicle. I just didn't get the State Inspection done, since their machine wasn't working. More

by Ingrid Malcolm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin O Connor
Nov 23, 2020 -

Ira Toyota of Hyannis responded

Hi Ingrid- Sorry for the inconvenience. Unfortunately, these machines are owned and serviced by the RMV, leaving us at their mercy. Again, I apologize for the inconvenience. Thank you for reaching out. Judy Johnson, 774-487-3322 Customer Relations Mgr.

November 16, 2020

Well first of all Hyannis Toyota’s always honest. Tell them what is going on with your car and if it can be fixed they fix it. More

by Helene DiDonato
Recommend Dealer
Yes
Employees Worked With
Dan McMillan, Kristin O Connor
Nov 17, 2020 -

Ira Toyota of Hyannis responded

Helene, thank you for the reivew! We pride ourselves on our honest and accommodating service here, and it means a lot to know that we are living up to our values. If you ever need anything else, don't hesitate to come back and see us again!

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