Ira Toyota of Hyannis

We were loyal customers After having purchased multiple vehicles from this dealership we can no longer trust them. Their change in staffing over the past year has been notice After having purchased multiple vehicles from this dealership we can no longer trust them. Their change in staffing over the past year has been noticeably problematic. We used to service our personal and business vehicles and now won't step foot in the organization after poor responses to a problem this fall. They keep increasing and increasing their fees, a simple question sent to the manager Brian Scarpiellini about recent cost increases in October was never answered. The next time we brought a used Prius in they did a "mechanical check" and provided no documentation. We had our oldest Prius serviced here for 10 years and they couldn't keep track correctly of simple things like spark plugs. When we asked for records they refused to provide them for months on end. Mr. Scapriellini clearly does not care. More

We just bought our fifth car at Hyannis Toyota with the incomparable Jeremy steering us through the process. I love my new rocket ship Prius. incomparable Jeremy steering us through the process. I love my new rocket ship Prius. More

Good scheduling with email confirmation and reminders. Although I could have been charged $100 for trying to find an intermittent problem, I was not charged at all when they couldn't get the problem to re Although I could have been charged $100 for trying to find an intermittent problem, I was not charged at all when they couldn't get the problem to repeat. More

The service department is fantastic! Meghan and the crew work as a team. They are knowledgeable answering all questions honestly. They identified potential items that will need attention soon but don’t p work as a team. They are knowledgeable answering all questions honestly. They identified potential items that will need attention soon but don’t pressure you to “do it today”. It is always a pleasure to do business with Hyannis Toyota. They are the best! More

Have bought my last 4 cars here. The staff is wonderful, courteous and knowledgeable. Your experience is at the top of their list!!! Customer service is excellent courteous and knowledgeable. Your experience is at the top of their list!!! Customer service is excellent More

I thank you Cami as my vehical advisor & Ben as my mechanic. You both went above & beyond. Forever grateful. Even my little kids were well taken car of. Thank you meghan & Renzo & wholefoods as well! mechanic. You both went above & beyond. Forever grateful. Even my little kids were well taken car of. Thank you meghan & Renzo & wholefoods as well! More

Meagan took care of a tire matter when we picked up the car. Service was unable to diagnose the problem with the tire when they first took a look at the tire car. Service was unable to diagnose the problem with the tire when they first took a look at the tire More

Coupons for oil change and free battery check were ignored. Bill reduced after I spoke up. Clerk said battery was "fine". Obvious it was not checked. ignored. Bill reduced after I spoke up. Clerk said battery was "fine". Obvious it was not checked. More

I had an appointment at 130 on Jan 9 my truck did not go on till 220 I didn't hear from anyone until 330 that I had a tire that needed to be plugged. I think someone should have told me they were running be on till 220 I didn't hear from anyone until 330 that I had a tire that needed to be plugged. I think someone should have told me they were running behind schedule More

I went to do service regarding to air is coming out from my front tier all the time and because I bought the tier from that location they have road hazard covers for 24 months and I told them that and they my front tier all the time and because I bought the tier from that location they have road hazard covers for 24 months and I told them that and they still charge me Money. More