Ira Toyota of Hyannis

Disappointed I had scheduled an appointment for 2:30 for an oil change and inspection sticker. They told me it would be ready in about an hour. I went for a walk. I had scheduled an appointment for 2:30 for an oil change and inspection sticker. They told me it would be ready in about an hour. I went for a walk. At 3:30 my phone rang to say they were just pulling my car in and did I want both an oil change and sticker? That is what I scheduled and signed the initial paper approving. I asked how long that would take and they said another hour(4:30) I had another appointment at 5 so after over an hours wait all I left with was an inspection sticker........ not happy No apology, no one asked how things went or if I wanted to reschedule appointment- More

10,000 mile service Staff was very polite and helpful. I would recommend the service department to people I know. The experience was pleasant and the staff was very frien Staff was very polite and helpful. I would recommend the service department to people I know. The experience was pleasant and the staff was very friendly. More

Oil change Pleasant . Helpful, usually on time. It seems that at times tire rotation is complementary other times it’s charged. Not sure why . In General Pleasant . Helpful, usually on time. It seems that at times tire rotation is complementary other times it’s charged. Not sure why . In General I find this customer service to be excellent . More

Only dealership I would recommend Even though this dealership is a very busy one they still take the time needed to let me understand what's going on with my car and they give me optio Even though this dealership is a very busy one they still take the time needed to let me understand what's going on with my car and they give me options that allow me to make choices based on my finances. I appreciate that. More

Service appointment Pleasant, efficient and great customer service. When you call for an appointment, they do everything in their power to accommodate you. Karen is serv Pleasant, efficient and great customer service. When you call for an appointment, they do everything in their power to accommodate you. Karen is service is by far the best! More

Best service process and staff To be told of a serious repair and possibly another one about a month down the road can leave a customer who came in for an oil change upset and left To be told of a serious repair and possibly another one about a month down the road can leave a customer who came in for an oil change upset and left with decisions of spending the money to keep a car going or to sell it and try to get into something else. This is where I found myself. But with the support of time spent by Judy, customer relations and Kristin O Connor gave me the comfort and trust to make that decision. More

Service on my Tundra It must be a great place to work because the employees are always friendly and in a good mood. I have never had an unpleasant experience with servi It must be a great place to work because the employees are always friendly and in a good mood. I have never had an unpleasant experience with service or a vehicle purchase. I always recommend them. More

A pleasure to buy here I was referred to Jeremy by a friend after a frustrating experience at another Toyota dealership. What a relief to be welcomed with a smile at the doo I was referred to Jeremy by a friend after a frustrating experience at another Toyota dealership. What a relief to be welcomed with a smile at the door and sit down with someone who was friendly and didn’t pressure me or make me uncomfortable. I got all my questions answered and had purchased the car within a few hours. The sale and finance process was painless. I purchased an extended warranty for my used car and look forward to servicing my car here. More

Fast friendly service I had service performed on my Prius for a safety recall. The team at Hyannis Toyota made the whole experience a breeze. They took great care of me a I had service performed on my Prius for a safety recall. The team at Hyannis Toyota made the whole experience a breeze. They took great care of me and my car. I’d like to thank them for topping off the fluid levels and washing the Winter grime off the car for no charge. More

Fantastic I always experience professional service. Your service area is very clean. If there is a problem with the car, it is identified and resolved the first I always experience professional service. Your service area is very clean. If there is a problem with the car, it is identified and resolved the first time I bring it in. Customer service people are nice and respectful. Thank you. More