Back

Ira Toyota of Hyannis

Hyannis, MA

4.4
1,083 Reviews

1020 Iyannough Rd

Hyannis, MA

02601

Directions

By Type

Showing 1,083 reviews

November 10, 2018

Mixed bag The agent I dealt with was very positive with a pleasant manner, sadly the technician said he checked the cabin filter and said it was clean and it wa More

by burt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
dont remember
Nov 12, 2018 -

Ira Toyota of Hyannis responded

Hi Burt - As you may have seen from the testimonial board in our waiting room we strive for five star service so it is disappointing to read your feedback and the fact that we missed recommending the dirty cabin filter. I'd like to discuss further but I'm not able to find your information without your last name. Feel free to contact me directly at 774-487-3341 at your convenience. Thank you, Bryan Scarpellini, General Manager

Nov 12, 2018 -

Ira Toyota of Hyannis responded

Burt - As you may have seen from the testimonial board in our waiting room we strive for five star service so it is disappointing to read your feedback and the fact that we missed recommending the dirty cabin filter. I'd like to discuss further but I'm not able to find your information without your last name. Feel free to contact me directly at 774-487-3341 at your convenience. Thank you, Bryan Scarpellini, General Manager

Nov 13, 2018 -

burt responded

As far as finding my information do you have a lot of technicians who check off a dirty cabin filter as clean? The service agent ought to be selling cars, he had a very nice manner. A friend of mine had a poor sales experience, he went to Falmouth Toyota. For sales I will do the same. In 2014 when I bought the car the sales agent was good as it was with my friend who had leased two cars, THEN.,

October 29, 2018

Awesome Great place awesome prices and good sales men had all the paperwork don’t super fast thanks Hyannis Toyota great selection of cars and trucks More

by Badhawk14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chet
Oct 29, 2018 -

Ira Toyota of Hyannis responded

This is what we love to hear! From the entire Hyannis Toyota team, thanks for your review!

October 27, 2018

Ivelise Sgarione was very helpful throughout the whole exper Evelise was very knowledgeable and professional. She promptly followed up with calls and emails. Her customer service helped make my recent purchase a More

by AB123
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ivelise Sgarione
Oct 27, 2018 -

Ira Toyota of Hyannis responded

Your recommendation means the world to us. We are so happy to see that you and Ivelise had a great time working together to find your new car. Thank you for choosing Hyannis Toyota!

October 26, 2018

Jack is absolute best car salesman My 4th car I’m getting from Hyannis Toyota . Love Dave and Jack . They are most professional ppl in the car business . Best customer service period More

by Spas Marinkov
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Moloney
Oct 27, 2018 -

Ira Toyota of Hyannis responded

Wow - thank you for coming back to Hyannis Toyota for a fourth car! We are honored to provide the "best customer service period!" Thank you for the fantastic review Spas!

October 19, 2018

New 4Runner Purchase I haven't bought a new car in 12 years, and I can't say enough great things about, Jim, Tim, and Seth. They were professional, courteous, knowledgeab More

by SEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Renehan, Tim Fenney, Seth Goldstein
Oct 22, 2018 -

Ira Toyota of Hyannis responded

Thank you for coming to Hyannis Toyota for your first new car in 12 years! We're so glad the experience was so positive and that our staff made the process a breeze. We really appreciate your positive feedback!

October 18, 2018

Mileage scheduled service on leased vehicle Everything went well,I only have one complaint; the free car wash is never working. Service was completed exactly when I was told it would be complete More

by Jude
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Arseneaux
Oct 18, 2018 -

Ira Toyota of Hyannis responded

Hi Jude! We're glad that your service was completed well and on time. We appreciate your feedback about the car wash. From all of us at Hyannis Toyota, thank you for your review!

October 18, 2018

10000 mile scheduled maintenance Expert knowledgeable employees, timely service, comfortable customer friendly waiting area. Free car wash offered at new on location car wash. Vehic More

by Dan Rogers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Oct 18, 2018 -

Ira Toyota of Hyannis responded

Dan - These are all things we love to hear! Thank you for sharing your experience so others can see what it's like to be a guest at Hyannis Toyota. We appreciate it!

October 13, 2018

Great customer service! Claude who helped us with it lease is an attentive and kind man. He took time and was very patient with my scattered life -so much appreciation for hi More

by Smallenby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claude , Bryan Scarpellini
Oct 15, 2018 -

Ira Toyota of Hyannis responded

Thank you for the kind words about Claude! We're thrilled to hear that your experience leasing with us went so smoothly. All of us at Hyannis Toyota appreciate your business!

October 09, 2018

Great folks, great customer service! My initial contact was via email, response time was prompt and very informative,leading to established contact with a very accommodating salesperson, More

by mjs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristen, Justin(sales), Seth(finance/appraisals, Rob, finance
Oct 10, 2018 -

Ira Toyota of Hyannis responded

Mike - we're thrilled that you had such a good experiencing leasing with us. We love sharing feedback like this with our team so thank you for sharing. Enjoy your new car and we'll see you soon at Hyannis Toyota!

October 05, 2018

20,000 mike service Very pleasant experience. Appointment promptly make. Service person attentive. Waiting area a wonderful surprise. Comfortable seating, tv and kitchene More

by Ronski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Oct 05, 2018 -

Ira Toyota of Hyannis responded

I'm so glad to hear that servicing your vehicle at Hyannis Toyota was enjoyable. Thank you for trusting us to take care of your vehicle and have a great weekend!

...
62
...