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Ira Toyota of Hyannis

Hyannis, MA

4.5
1,282 Reviews

1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,282 reviews

December 13, 2018

Great service Usually drop off in the morning and bye the end of the day all the work is done. And if anything else comes up they always seem to have the parts to r More

by Wong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Judge
Dec 13, 2018 -

Ira Toyota of Hyannis responded

Hi Wong - It's our priority to provide timely service and we're so happy that you can count on us to get your work done quickly. We are grateful for your review and your repeat business of Hyannis Toyota!

December 07, 2018

Oil change I dropped my car off yesterday for an oil change with a 2:00 PM pick up. Never heard back from the dealer until 3:30. If you tell me 2:00, have the ca More

by Rdsull9195
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin O Connor
Dec 07, 2018 -

Ira Toyota of Hyannis responded

I apologize for the delay and the lack of communication. Although it is not an excuse, we've been short several people and have some new faces that are not as experienced that may have contributed to the delay. We do appreciate both your time and patronage and again apologize for any inconvenience this may have caused. Thank you, Judy Johnson - Customer Relations Manager - 774-487-3322

December 05, 2018

Superb service I have been bringing my 2012 RAV 4 to Hyannis Toyota since I bought it almost 3 years ago. The service department is unparalleled especially in their More

by psmello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Judge, Meaghan Hughes
Dec 06, 2018 -

Ira Toyota of Hyannis responded

We're honored to have you as a loyal customer to Hyannis Toyota! It's wonderful that you can depend on our Service Team to take excellent care of your Toyota RAV4 and keep you in-the-loop of potential issues. Thanks so much for your five star review!

November 29, 2018

Great to be a Hyannis Toyota customer! I'm new to Toyota, but from what I've seen so far from the car buying process to the Service Department this dealership is well-trained and dedicated More

by MyPriusC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chet, Kristin O Connor, Justin Brandt
Nov 29, 2018 -

Ira Toyota of Hyannis responded

Thanks for the five star review! We are so glad to have you as a new customer to Hyannis Toyota and we hope you are loving your Toyota Prius c. We hope to see you for your next oil change!

November 17, 2018

Chosing between new and used, buy or lease. Went in not sure whether to buy or lease, but Steve and Kurt provided excellent guidance in selecting the right car and finance option. No pressure - More

by RAVdiver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Lawson, Robert Iodice, Steve Mahoney
Nov 19, 2018 -

Ira Toyota of Hyannis responded

Wow - we are honored that you had your best car-purchasing experience ever at Hyannis Toyota! It's fantastic that Steve and Kurt were helpful in your decision of whether to buy or lease. We appreciate your review and your business!

November 16, 2018

New car purchase Hyannis was very pleasant to deal with. There was no pressure during my decision making. All the different options were show to me. They explained the More

by RAV4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Goldstein, Kurt Lawson and Tim Fenney
Nov 16, 2018 -

Ira Toyota of Hyannis responded

We aim to deliver a pressure-free car-buying experience and are thrilled this came through during your visit. Thank you for supporting Hyannis Toyota! We hope you are loving your new Toyota RAV4!

November 16, 2018

My servic visit Bought our rav4 in for regular maintenance service. Was greeted right away and the work order was written. Meghan Hughes was my advisor what is so imp More

by Arobb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin DeRosa , Meaghan Hughes
Nov 16, 2018 -

Ira Toyota of Hyannis responded

Thanks for trusting us with your Toyota RAV4! We're so glad it was in the capable hands of Meghan and our Service Team. We appreciate your five star review!

November 13, 2018

Re-call service This dealership was very accommodating to my tight schedule. And provided a courtesy drive from and to the dealership. I would strongly consider this More

by Zxc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Judge
Nov 14, 2018 -

Ira Toyota of Hyannis responded

Thank you for your five star review! We are so happy that the courtesy ride made your appointment more convenient. We'd love to see you again at Hyannis Toyota!

November 11, 2018

Fantastic best buying experience ever Jim Renehan was terrific went over the whole process great pricing treated us like king and queen and explained all options we are ecstatic about the More

by Gerry d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Renehan and Gino in finance
Nov 12, 2018 -

Ira Toyota of Hyannis responded

Gerry - Thanks for the fantastic review! It makes us so happy to hear that you had such an exceptional experience and were able to get a great price on your new vehicle. From all of us at Hyannis Toyota, safe driving!

November 10, 2018

Mixed bag The agent I dealt with was very positive with a pleasant manner, sadly the technician said he checked the cabin filter and said it was clean and it wa More

by burt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
dont remember
Nov 12, 2018 -

Ira Toyota of Hyannis responded

Hi Burt - As you may have seen from the testimonial board in our waiting room we strive for five star service so it is disappointing to read your feedback and the fact that we missed recommending the dirty cabin filter. I'd like to discuss further but I'm not able to find your information without your last name. Feel free to contact me directly at 774-487-3341 at your convenience. Thank you, Bryan Scarpellini, General Manager

Nov 12, 2018 -

Ira Toyota of Hyannis responded

Burt - As you may have seen from the testimonial board in our waiting room we strive for five star service so it is disappointing to read your feedback and the fact that we missed recommending the dirty cabin filter. I'd like to discuss further but I'm not able to find your information without your last name. Feel free to contact me directly at 774-487-3341 at your convenience. Thank you, Bryan Scarpellini, General Manager

Nov 13, 2018 -

burt responded

As far as finding my information do you have a lot of technicians who check off a dirty cabin filter as clean? The service agent ought to be selling cars, he had a very nice manner. A friend of mine had a poor sales experience, he went to Falmouth Toyota. For sales I will do the same. In 2014 when I bought the car the sales agent was good as it was with my friend who had leased two cars, THEN.,

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