Ira Toyota of Hyannis

car buying process my experience at the Hyannis Toyota was truly an easy going purchase. there were no high pressure tactics. J.R. Riley took his time explaining the my experience at the Hyannis Toyota was truly an easy going purchase. there were no high pressure tactics. J.R. Riley took his time explaining the Camry's features. He did not force a test drive when we refused it. There was no haggling for the price. There was a very professional bartering process and the dealer was more than fair. They went out of their way to make sure we were satisfied. Mr riley was a great salesman and should be highly commended . in addition Lori Gutierrez as the business manager was organized, paying attention to detail and did a great job in explaining warranty coverages. She was the final piece in the car buying process. Before we left the dealership J.R.Riley went over the car options with us and set the Bluetooth for hands free phone calling. the dealership was just simply awesome. Stephen & Frida Rubin More

Sales Consultant par excellence! My husband, David and I had the great pleasure as well as the good fortune of meeting Tim Fenney when we went to Hyannis Toyota to see what the Prius My husband, David and I had the great pleasure as well as the good fortune of meeting Tim Fenney when we went to Hyannis Toyota to see what the Prius line had to offer. Tim, not only had a thorough knowledge of the Prius product line, he also exemplified professionalism, from the first introduction of the various features and options to the delivery of my new 2014 Prius. But Tim’s dedication to his customers didn’t stop there. When I brought my car in to the Service Department to have various accessories installed I was rather dismayed when the floor mats, cargo mat and cargo net were just dumped in the back of the car. —I’m afraid Tim lulled me into a sense that his professionalism was carried out though out the dealership.— Tim immediately took charge of the situation and did the installation himself even though he was very pressed for time that particular day. As it turned out it, unfortunately, it wasn’t the only disappointment with the Service Department. After returning home I noticed that rear bumper appliqué had been installed by someone with dirty fingers and their thump prints are underneath the appliqué. Since meeting with the Customer Service Manager, Judy and the Service Manager Mat O’Connell they have agreed to rectify the problem. The jury is still out on the outcome. I don’t think that I could express enough accolades for Tim Fenney’s professionalism and dedication to ensure that my experience with Hyannis Toyota is a positive one. He definitely has gone the extra miles to accomplish just that. Robin Maguire More

A Pleasure. Thank you JR for all your time and information you shared with us. This was the first time in 12 years we had experienced buying a car again. We were Thank you JR for all your time and information you shared with us. This was the first time in 12 years we had experienced buying a car again. We were looking at the lease program and he answered all our Questions. The whole process was painless and stress free. When we came to pick up the car he went over everything in the car and even hooked up the blue tooth for us. We will be sure to tell all our friends of our wonderful experience with JR and with Hyannis Toyota. Thanks again More

12 years later The last time I was car shopping was 12 years ago. I was finally able to move up the ranks from 2 Toyota Tercels, that lasted me 20+years between the The last time I was car shopping was 12 years ago. I was finally able to move up the ranks from 2 Toyota Tercels, that lasted me 20+years between the two of them, to a new Toyota 4 Runner SR5 in 2002. That Vehicle was so luxurious to me in comparision to Tercel....I always felt safe driving that SUV, especially in the worst of weather conditions. It was a comfortable ride with leather seats & plenty of room. The 4 Runner had 157,000+ miles on it & I was hoping to hold on to it until September so I could put some $$ together for a down payment and not have an unreasonable car payment. Well, after a long car trip to Buffalo NY & a broken muffler I was faced with repairing that or considering making a move now. I thought I had nothing to lose by exploring my options. I knew I wanted to downsize to a smaller SUV to save on gas. I've admired the RAV4 for a few years now,but to appease my fiance I test drove the Ford Escape, Honda CRV & looked at a few others. I narrowed it down to the Rav4 & Ford Escape Titatinium... I had an appointment on the same day to talk w/ both dealerships one more time & to start talking money & financing. I met with Toyota 1st. Tim Fenney was the salesman that I dealt with from the start....when I contact Bryan Scarpellini about coming in to test drive & talk I told him I wanted to work with someone that would be patient with me & all my questions.....a friend had also recenty purchased a car & worked with Tim Fenney & had nothing but praise for him. So Tim was the guy....& yes he was extremely patient in dealing with me.. He answered every question I asked & then sometimes twice... Buying a new car can be exciting & unnverving at the same time. Trying to know all the nuiances that go along with it can be a challenge. Tim took extra time in texts, phone calls & in person visit x2 to go over everthing I had inquiries about. He is knowlegeable about the Toyota line & the car industry in general... a wealth of information. He pleasant & personable personality put me at ease as soon as we met. I test drove the XLE Rav4, it was a smooth drive, had nice pick up, loved the way it felt & handled; But I knew I wanted additional features that the Limited offered, Leather seats; moon roof, white exterior & lighter interior; toffee colored. I want to thank Bryan Scarpellini for finding the Vehicle for me that put vision of what I wanted in front of me....Dennis Lopes worked out a deal with me on a lease that I was very pleased with and was able to get exactly what I want within my budget. Rob Iodice went over all the financial information & he's who I signed on the dotted line with.....oh by the way I cancelled my appointment with the Ford Dealership for 2nd go around on the Ford Escape b/c by the time I was finished at Toyota I knew I didn't have to go any further. This is my fourth Toyota & I've only been driving my beautiful Blizzard Pearl 2014 Rav4 for 3 days now & everytime I get into the car I'm so happy I chose another Toyota & working with all the great people at Toyota made it easy. More

Great experience with a new lease I visited a number of dealerships looking to lease a new vehicle. My experience at Hyannis Toyota was fantastic -- no nonsense -- just a great deal on I visited a number of dealerships looking to lease a new vehicle. My experience at Hyannis Toyota was fantastic -- no nonsense -- just a great deal on a fantastic car. The experience from start to finish was efficient, professional but also friendly and enjoyable. I would highly recommend working with John Watters for your next vehicle. More

New car purchasing expereince - very good We had an older Toyota (2001 Prius) in for service. During the service work, they discovered much needed work (we were unaware of the extent until the We had an older Toyota (2001 Prius) in for service. During the service work, they discovered much needed work (we were unaware of the extent until then). Given the expense was more than the car was likely worth, service directed us to Tim in sales. Tim is not only a very personable. energetic individual, he happens to be extremely knowledgeable on all the features of the cars. He listened to our usage, comfort needs, and desire to continue owning a solid, reliable hybrid vehicle. He was quite patient while showing the features and limitations of each of the car types. We finally selected a new PriusV and he helped us through all the steps needed to purchase the vehicle. We got it all accomplished in a one day. Seemed like Tim spent nearly his whole day with us even though we knew he had many thing on his plate. Plenty of energy, likeable, and thorough in follow-through - we will have no problem recommending your dealership to our friends and in particular pointing them to Tim. We've seen many a sales person over the years but Tim engenders that feeling of caring for us and our needs which we have rarely seen. More

Best overall auto purchasing experience ever! Tim was great, very friendly, informative, quite knowledgeable about the Toyota brand. We did our research and found the best price available. He was Tim was great, very friendly, informative, quite knowledgeable about the Toyota brand. We did our research and found the best price available. He was able to find the car we wanted and matched the price. He also gave us an thorough teaching session on how the new car with all the tech stuff works before we drove off with our new Avalon. I would highly recommend Tim and the Hyannis Toyota dealership. More

I leased a Toyota Corolla J.R. Riley was very personable and good at answering all my questions. He was very helpful and taught me about leasing a car. I learned a lot about l J.R. Riley was very personable and good at answering all my questions. He was very helpful and taught me about leasing a car. I learned a lot about leasing and I am glad I did and I am loving my new car. Then when I picked up my new car, he taught me a lot about how to press all the buttons and he was even able to take the stickers off my car and put them on my new one, to save me from having to get new stickers. Thank you J.R. Lynn Pasko More

If I had a million dollars , I would buy a car from JR Riley every day of the week. Maybe two around the holidays. I was nervous about leasing my first car and didn't have a , I would buy a car from JR Riley every day of the week. Maybe two around the holidays. I was nervous about leasing my first car and didn't have a ton of experience or car knowledge to go on. JR was friendly, honest, and incredibly helpful during my new car adventure. I love my FRS and I love the price even more. JR is quite possibly the best car salesman ever- you can try to tell me different but you'd be wrong. The dealership is better for having him around. He's a god among men and he gave me $5 for writing this... Okay that part isn't true. But the rest is- JR Riley made my leasing experience easy and painless. He should probably get a raise and a half, and you should definitely buy your car from him! More

Best experience!!!!! It has been many years since I have bought a new car, but Chet made the experience easy and considerably less stressful. I have owned Toyota Corollas It has been many years since I have bought a new car, but Chet made the experience easy and considerably less stressful. I have owned Toyota Corollas in the past, new and used, and knew I wanted to do so again. Since I am somewhat more "mature" in age now, I need a car that will be dependable and have minimal maintainance costs. Toyota is the way to go!! I LOVE my new car!!!!!!! She is soooo beautiful! She handles well and is a pleasure to drive. I look forward to many years of happiness. I think I had the best consultant, too. I've already recommended him to several friends and neighbors. More