Ira Toyota of Hyannis

As owners of a local courier service we provide our drivers with late model Toyota Corollas. We have purchased several of them during our eighteen years in business and all of them at Hyannis Toyota drivers with late model Toyota Corollas. We have purchased several of them during our eighteen years in business and all of them at Hyannis Toyota. Why? Because we like everything about Hyannis Toyota. Like the old saying goes, "If it ain't broke, don't fix it!" More

After having 3 new Toyotas and 5 or 6 other makes of After having 3 new Toyotas and 5 or 6 other makes of vehicles in the past it was time to buy a new vehicle in december 2013. After thinking about After having 3 new Toyotas and 5 or 6 other makes of vehicles in the past it was time to buy a new vehicle in december 2013. After thinking about the type of vehicle and budget my wife and I also considered service. Here is our two part review of Hyannis Toyota sales and service. Service Department - This service department is the best . I think the one word to describe the department is "trust". I trust their workmanship, honesty and judgement. I have never gotten the feeling of being cheated or gouged, only good assessment of the condition and recommendations needed to keep my vehicle safe and reliable. I feel other service departments are okay or in some cases horrible but this department should also get a sales award. Because of the way we have been treated over the decades of owning different Toyotas it was a part in deciding on another Toyota. I have probably had more opportunity to have done business with Rick Arseneaux than the other service personnel but they all do their job well. No complaints about this part of Hyannis Toyota. Sales Department - This review should be just like my buying experience, short and sweet. My wife and I walked in to browse and check out the new Toyotas while her 4Runner was getting a inspection sticker and my Tacoma was getting a oil change. We were introduced to Chet Hughes in the showroom and informed him that we were in the market for a new vehicle. We browsed a bit and then told Chet we would call him when we could find time to test drive some different models. A few days later we were back at Hyannis Toyota, test drove 3 different models and chose the vehicle we now own. Chet was a part of our buying experience in a good way,had helpful input and allowed us to figure out what we would be most happy with. I may have some apprehension about some other dealer employees but not at this showroom. No pressure and very enjoyable. More

I had a really great experience at Hyannis Toyota. Derek and Lori moved swiftly and delivered me a new vehicle in 24 hours. Great Job! and Lori moved swiftly and delivered me a new vehicle in 24 hours. Great Job! More

In with the old and out with the new in one day. The day before Christmas I went to Hyannis Toyota with the thought of trading my 2006 4Runner for a new Rav4 since my wife and I needed more economical utili before Christmas I went to Hyannis Toyota with the thought of trading my 2006 4Runner for a new Rav4 since my wife and I needed more economical utility and thought the Rav would be a better fit. I worked again with Jeremy Holzworth with whom I have worked with in the past on other purchases. There was an immediate ambient of comfort since we know each other well. In fact both my son and I have purchased Toyotas with Jeremy. I had run my 4Runner through auto trader so I knew its value and expected nothing less. To my surprise I got something more than I expected. This speaks volumes for a Toyota product. I had paid $23,000 for the 4Runner 5 years ago and was allowed $15,500 in trade toward the Rav4. That means a depreciation of about $1500 per year which I think is excellent compared to other brands. As we went through offers Jeremy always asked what will make you comfortable? All through the process I felt like I was speaking with a friend not a salesman. Our relationship is open and honest and Jeremy creates that atmosphere. So once we agreed on a deal, a phone call was made to my insurance company followed by finalizing the paper work. Another plus for this dealership is that they are able to generate their own registrations which saves time for everyone involved. So by early afternoon I was heading out the door with my new Rav4. It is my pleasure to endorse both Jeremy and Hyannis Toyota. More

In looking for a new car we visited 5 dealers, 2 Ford and 3 Toyota dealerships. Tim Fenny was the most professional of all the sales people we had discussions with. He had great product knowledge, "listene 3 Toyota dealerships. Tim Fenny was the most professional of all the sales people we had discussions with. He had great product knowledge, "listened" to what we had to say and never down graded competition even when we made an initial decision to purchase another brand. When we came back proceeded to really seek out the car we were looking for and came up with very competitive pricing. During the entire sales process, kept us informed of what was happening to the delivery process. When we bought the car(Highlander Hybrid) took some quality time to go over the vehicle and the electronics(which will take sometime to master!) Part of the sales process involved Rob as well and he completed the total professional process of the sale. Will strongly recommend the dealership and the people involved to friends and neighbors. Pat & Cathy Sullivan More

I was greeted at the door. The person with whom I had an appointment was called and she came from her office right away. She introduced me to the man who would help me, Joe Scanlon. Joe took me to his stati appointment was called and she came from her office right away. She introduced me to the man who would help me, Joe Scanlon. Joe took me to his station and asked if he could get me anything to drink. He was very easy to talk to and we found we had a lot in common. I was there to buy a used car so I told him what I was looking for and how much I could afford. Then I saw a sign in the showroom and asked him about it. It was about leasing, which I had already researched before going to the agency so we talked about it and I ended up leasing a 2014 Corolla. I am thrilled with it and very happy I leased instead of buying a used car. Joe worked hard to get the right car at the right price for me. He took care of getting the new plates and calling my insurance agent. The next day he picked me up at my home, took the plates off my old car and drove me to the dealership to get my new car. I could not have asked for better service. More

I live in the town next to the dealer and two of my children have owned Toyota vehicles so I am very familiar with the reliability of their product. Recently I found myself in need of a used vehicle in children have owned Toyota vehicles so I am very familiar with the reliability of their product. Recently I found myself in need of a used vehicle in fairly short order. My first contact with the dealership was with J R Rielly and within 48 hrs. I had selected my vehicle, settled on a price, and taken delivery of it. Having spent my entire working career dealing with the public, I can say that J R was a dream to work with.His personality , knowledge of his product line, and complete command of the entire process was not only very assuring , but made the process so enjoyable That when I left the dealership with the vehicle, I considered him my friend. He went the extra mile to ensure the vehicle was in top condition when I received it. There is no doubt in my mind that when I am ready for my next vehicle, I will go back to Hyannis Toyota and deal only with J R. Thank you J R for a wonderful experience. Sincerely, RM. More

This was the 6th Toyota my family has bought and the 5th one from this dealership. We've never been disappointed in their customer service. I initially spoke to Justin on the phone and he was very helpful one from this dealership. We've never been disappointed in their customer service. I initially spoke to Justin on the phone and he was very helpful. He happened not to be there when we arrived ready to make the purchase, so we worked with JR who had sold my husband his last vehicle. I'd already researched online and the available models and info were exactly as advertised. The business office person, Rob, was delightful and explained the options of extended warranties without seeming too pushy at all. I felt treated like an intelligent adult throughout the process. Was able to drive home with my 2012 Prius at the end of the day with followup paperwork in a way that fits into my schedule. Bravo again to Hyannis Toyota for a difficult task made far more enjoyable. I'd say we'd be back, but I expect these cars will run forever and may outlast me! Who knows? But I highly recommend this dealership for both new and used and the service center is best in the area. More

I have been doing business with Hyannis Toyota since 1993. This dealership brought me back to having my cars serviced at a dealership. The service people are outstanding. My go to people are Bryan Scarp 1993. This dealership brought me back to having my cars serviced at a dealership. The service people are outstanding. My go to people are Bryan Scarpellini and Judy Johnson. Bryan, on one occasion, emailed me in mid flight on his way to Korea to solve a problem. Judy Johnson has facilitated many issues for me not only in service but also in sales and is quick to respond to any email inquiry. They always end a conversation with if you need anything, don't hesitate and they stand behind their word. I have always felt confident in taking their advice and know they have always placed my best interest first. I recently leased a 2013 Avalon and worked with Tim Fenney in sales. He is a very intelligent, knowledgeable and personable young man. He was extremely patient with me during negotiations. He understood my needs and placed me in the right vehicle. Even though I rejected several offers he refused to give up on me. He knew what I wanted and went over and above to bring things together. I can't say enough about this young man and his professionalism. He is a definite asset to Hyannis Toyota and I look forward to a great relationship for many years to come. Whether it is service or sales you won't find a better dealership than Hyannis Toyota. More

We recently leased a 2013 Toyota Rav4 and absolutely love it. Our salesman was exceptional. Russ left no stone unturned when showing us our new vehicle and was upfront and honest throughout the entire proces it. Our salesman was exceptional. Russ left no stone unturned when showing us our new vehicle and was upfront and honest throughout the entire process. We will absolutely return to Hyannis Toyota to purchase or lease our next vehicle, and will most definitely ask for Russ. Thanks for your time! More