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Ira Toyota of Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.5
1,259 Reviews
Call Dealership (774) 327-6100
View Awards

1020 Iyannough Rd

Hyannis, MA

02601

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Showing 776 service reviews

March 31, 2026

The service department at Hyannis Toyota is very friendly and professional. I couldn’t be happier with the customer service. More

by michaelholzworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan, Service Department
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March 27, 2026

Polite and friendly service. Any questions are always answered fully. I recommend this dealer highly . More

by oangraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Quinones
Report | Print
Mar 28, 2026 -

Ira Toyota of Hyannis responded

Hi, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day!

March 27, 2026

I had a 2pm appointment for an oil change. At 3 they hadn’t even moved my car. When I checked with the service manager he said once they bring it in it would take another 45 minutes. I wonder More

by stecal824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Brandt
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Mar 30, 2026 -

Ira Toyota of Hyannis responded

Hello stecal824,   We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. I would like to discuss your experience further if you would reach out to me at the email address or phone below.     Sincerely Marlaine Ruby Ira Toyota Hyannis - Customer Relations Manager mruby@group1auto.com 774-327-6055

March 25, 2026

Great staff, open lines of Communication. Vehicle was serviced and returned in a time manner. Service advisor and tech kept me informed. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah.
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Mar 27, 2026 -

Ira Toyota of Hyannis responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Hyannis. Please don't hesitate to reach out if there's anything additional we can do for you.

March 21, 2026

Staff always pleasant and waiting area clean and welcoming. I highly recommend the service dept More

by Mimilauder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Quinones-Colon
Report | Print
Mar 24, 2026 -

Ira Toyota of Hyannis responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 20, 2026

Waited 2 hours for just an oil change and I had a coupon they didn’t give me any discount even though I have shown my coupon to them! More

by bayrammetingider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven
Report | Print
Mar 25, 2026 -

Ira Toyota of Hyannis responded

Hello bayrammetingider,   Thank you for reaching out regarding issues at your recent service appointment.    I want to look into the concern about the coupon for your recent service not being credited to your invoice but cannot find any information with the name you've provided. If you would like to contact me via the email address below I would be happy to look into that.   An oil change service would typically take about 90 minutes to be completed which allows the technician to perform the multi point inspection and get that sent to you, then to do the oil change itself and get all paperwork turned into the service advisor to close and get you on your way.   Marlaine Ruby Customer Relations Manager - Ira Toyota Hyannis  mruby@group1auto.com

March 14, 2026

Katie was great-handled what work was needed on my car. She is an excellent communicator, which has enhanced my experience with Ira Toyota. More

by Jeconklin9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Lynn
Report | Print
Mar 16, 2026 -

Ira Toyota of Hyannis responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 05, 2026

We called service when my car would not start with a low power message—4 pm. Person gave us good instructions since we had to wait for AAA. On Wed.am Katie was Great! Explained process snd then updated w More

by joannmoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie and Eric—5 stars
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Mar 07, 2026 -

Ira Toyota of Hyannis responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 04, 2026

Lack of communication on their part. My key fob issue was not fixed. Car alarm continued to go off. I ended troubleshooting it at home, and solved the problem. More

by Sp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allen, Sarah
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Mar 07, 2026 -

Ira Toyota of Hyannis responded

Hello Sp, I’m sorry for the inconvenience you faced regarding a recent service visit. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at the email shown below. Your cooperation will help us resolve this issue promptly. Thank you Marlaine Ruby Ira Toyota Hyannis - Customer Relations Manager 774-327-6055 mruby@group1auto.com

March 04, 2026

Eric help me and was able to give me a coupon as well so my total was not that intense because I was replacing my whole muffler system More

by Jaaljolt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric in service
Report | Print
Mar 07, 2026 -

Ira Toyota of Hyannis responded

Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

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