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Ira Toyota of Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.5
1,270 Reviews
Call Dealership (774) 327-6100
View Awards

1020 Iyannough Rd

Hyannis, MA

02601

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Showing 785 service reviews

June 01, 2026

It is easy to book quick appts, the service department staff is very friendly as well More

by Archie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Richards
Report | Print
May 21, 2026

Sara Richards was great. The text sent inspection and additional recommended service app/page stinks. Ask your customer how they want to be communicated with. A simple phone More

by pmrlawyer
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Richards
Report | Print
May 23, 2026 -

Ira Toyota of Hyannis responded

Good afternoon pmrlawyer,    Thank you for sharing your feedback with us! Your input is valuable, and it will help us to provide a better experience for you in the future.    While it is required that we initially reach out to our customers via the text message system, a followup conversation with the customer should follow. We will remind our desk staff of this.   Thank you for the kind words about your service advisor.   Regards, Marlaine Ruby Ira Toyota Hyannis  Customer Relations Manager mruby@group1auto.com 774-327-6055

May 07, 2026

As the cost of everything increases I am pleasantly surprised @ the good value & consistent high quality offered by the Service Dept. @ IRA Toyota. The staff, to a person, are always professional. More

by p.m.Rose365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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May 14, 2026 -

Ira Toyota of Hyannis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Hyannis. If you have any further questions, please don't hesitate to reach out!

April 28, 2026

I Believe IRA of Hyannis is a good dealership one that you can trust in what they say. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy , Dennis Lopes
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May 14, 2026 -

Ira Toyota of Hyannis responded

Hello Tom, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

April 26, 2026

They got me right in for repairs to honor a deadline I requested very much appreciated More

by Roadweary59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob irizarry
Report | Print
Apr 27, 2026 -

Ira Toyota of Hyannis responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

April 25, 2026

I go there for my tail light. They don’t tell me exactly what happened. Poor service unprofessional same happen within a year. Spent so much money last year to fix my tail light s More

by Abdula.maqbool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Apr 27, 2026 -

Ira Toyota of Hyannis responded

Hello Abdula.maqbool, I apologize that you experienced your tail light. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Thank you, Marlaine Ruby Ira Toyota Hyannis - Customer Relations Manager mruby@group1auto.com 774-327-6055

April 21, 2026

They have taken care of our cars since we moved to the cape twenty years ago. They advise us re what needs to be done without pushing us to do more. We trust them. They help us “keep our Toyotas Toyotas!” More

by jtrennie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny and his associates
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Apr 25, 2026 -

Ira Toyota of Hyannis responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 10, 2026

The service advisors were very helpful very knowledgeable and very friendly. Cost was reasonable as well. More

by swansongolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny guy
Report | Print
Apr 13, 2026 -

Ira Toyota of Hyannis responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 01, 2026

Usually a good experience. Staff is great but a simple oil change should not take 2.5 hours to complete. More

by Capecoddancer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Apr 04, 2026 -

Ira Toyota of Hyannis responded

Hello Capecoddancer, Thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. Our typical time quoted for an oil change is approximately 90 minutes but unfortunately, sometimes issues occur causing a delay. The extended time should have been indicated to you by your service advisor. We’re committed to improving your experience on your next visit. Best, Marlaine Ruby Ira Toyota Hyannis - Customer Relations Manager mruby@group1auto.com 774-327-6055

March 31, 2026

The service department at Hyannis Toyota is very friendly and professional. I couldn’t be happier with the customer service. More

by michaelholzworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan, Service Department
Report | Print
Apr 05, 2026 -

Ira Toyota of Hyannis responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

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