Ira Toyota of Manchester

I haven't bought a car in 16 years but Nick Keifer was great to work with at IRA. He got me the car I wanted for the pricing I was comfortable paying and even a red bow that I asked for. This is my second great to work with at IRA. He got me the car I wanted for the pricing I was comfortable paying and even a red bow that I asked for. This is my second car from IRA and its been a fantastic experience. More

I’ve always had great experiences for service here, but today, I was waiting for 5 hours for an oil change and tire rotation. Sounds like they may have been short staffed in the shop. A heads-up that the today, I was waiting for 5 hours for an oil change and tire rotation. Sounds like they may have been short staffed in the shop. A heads-up that the wait was going to be longer than anticipated would have been nice or even comping me a ride home. My service advisor was great, but I never got a response from my service advisor when I asked for a progress update. More

Never felt pressured to buy, Mike was great and easy to work with. I would recommend coming here if you are looking for a vehicle. work with. I would recommend coming here if you are looking for a vehicle. More

Went in for oil change and it took 3. 5 hours. When asked why in the world does it take so long, the answer was corporate will not make the appropriate decisions to make the customer expe 5 hours. When asked why in the world does it take so long, the answer was corporate will not make the appropriate decisions to make the customer experience a positive one. More

As a frequent automotive purchaser for my business, my recent transaction at Ira Toyota of Manchester represents the most unsatisfactory dealership experience I have encountered.While my sales representat recent transaction at Ira Toyota of Manchester represents the most unsatisfactory dealership experience I have encountered.While my sales representative provided excellent service, post-purchase issues arose. Driving from the dealership, I discovered multiple malfunctioning lights (headlight, brake light, and marker light), indicating a failure to conduct a proper state inspection, for which I was billed. Furthermore, the finance manager added undisclosed charges of $1,000 for Icon and $1,139 for Caltex without explanation or consent. The opacity of the electronic signature process, coupled with the finance manager's dismissive response to my inquiry about what each signature was for, contributed to this unfair and deceitful business practice. My subsequent attempt to resolve the matter with the dealership proved unsuccessful. Following a request to speak with a manager, I was informed that the additional charge was applied to all vehicles. I questioned why this wasn't reflected in the initial sticker price and received a response that it should have been. And he would find out what happened. Despite assurances of further investigation and a callback, I received no follow-up. However, I subsequently spoke with the finance manager, who claimed that those additions were already added by the time I saw him. This is a claim I found inaccurate. After further communication, a manager offered assistance only if I visited the dealership in person, I informed him that it would be a significant inconvenience given my distance. Despite this, I made the half-day trip in theunderstanding that a resolution would be worked on. However, a resolution was not achieved, as the manager refused to meet with me. Why would you further waste my time? Ira Toyota of Manchester engages in deceptive, unethical, and unfair business practices with its customers. They fraudulently bill for state inspections that are not performed and add unapproved and unnecessary charges without customer consent. Avoid this dealership! More

As a frequent automotive purchaser for my business, my recent transaction at Ira Toyota of Manchester represents the most unsatisfactory dealership experience I have encountered.While my sales representat recent transaction at Ira Toyota of Manchester represents the most unsatisfactory dealership experience I have encountered.While my sales representative provided excellent service, post-purchase issues arose. Driving from the dealership, I discovered multiple malfunctioning lights (headlight, brake light, and marker light), indicating a failure to conduct a proper state inspection, for which I was billed. Furthermore, the finance manager added undisclosed charges of $1,000 for Icon and $1,139 for Caltex without explanation or consent. The opacity of the electronic signature process, coupled with the finance manager's dismissive response to my inquiry about what each signature was for, contributed to this unfair and deceitful business practice. My subsequent attempt to resolve the matter with the dealership proved unsuccessful. Following a request to speak with a manager, I was informed that the additional charge was applied to all vehicles. I questioned why this wasn't reflected in the initial sticker price and received a response that it should have been. And he would find out what happened. Despite assurances of further investigation and a callback, I received no follow-up. However, I subsequently spoke with the finance manager, who claimed that those additions were already added by the time I saw him. This is a claim I found inaccurate. After further communication, a manager offered assistance only if I visited the dealership in person, I informed him that it would be a significant inconvenience given my distance. Despite this, I made the half-day trip in theunderstanding that a resolution would be worked on. However, a resolution was not achieved, as the manager refused to meet with me. Why would you further waste my time? Ira Toyota of Manchester engages in deceptive, unethical, and unfair business practices with its customers. They fraudulently bill for state inspections that are not performed and add unapproved and unnecessary charges without customer consent. Avoid this dealership! More

From the first contact to the last, my entire experience with this auto dealership was phenomenal! I have been searching for a while for a lightly used plug-in, hybrid, and finally settled on the Toyota RAV with this auto dealership was phenomenal! I have been searching for a while for a lightly used plug-in, hybrid, and finally settled on the Toyota RAV4 prime. I spotted one online, traced it to this dealership and made a phone call Within a couple of days. I made the drive up and ended up purchasing that evening. Kudos to the online sales rep, Joshua. He gave me an immediate information and was helpful without being intrusive. More kudos to Dave, the sales rep I met with when I went up to test drive the car. He was friendly, well informed, no pressure. And after purchasing the car, the following day I called in. Mo handled my call , friendly efficient, just great More

Superb and prompt service. We came looking for good service, and received it. Much appreciated. We came looking for good service, and received it. Much appreciated. More

Surreptitious, disingenuous practices from the sales staff, specifically the Used car sales manager. I wouldn’t recommend to my worst enemy staff, specifically the Used car sales manager. I wouldn’t recommend to my worst enemy More

Mo was so great thank you for helping me getting a new car my daughter loves it car my daughter loves it More