As a loyal customer with this dealership for over 8 years and 3 vehicles, this trip was extremely disappointing. The dealer had me sit and wait for over a 45 minutes just to come back and tell me my trade was approximately $2500 less than what I owed which was not true as my vehicle was in immaculate condition and I also had a KBB offer of $2000 more than I owed with their manager’s name on the offer. When I spoke with the manager, he was extremely impolite telling me it was only my “opinion “ my vehicle was worth more. Also, due to COVID and the lack of availability, Toyota corporate mandated a “market adjustment “ When I told him that was not advertised, he said that was not the business’ fault. I told him false advertisement is not good business and this was not the way to treat loyal customers who had previously purchased three vehicles from them. The dealer, John Palumbo, also agreed with me but the manager, Ted Piotriwicz, said it was “good business “. I left the dealership and immediately contacted the general manager, Mike Cico, who did return my phone call. He offered to pay my vehicle off but did NOT offer any type of apology for his manager‘a behavior and unprofessional way of treating former customers. It is so disappointing the dealer could not get the sale due to his manager’s actions. Stay away from this dealership as they have no interest in taking care of customers. I’m sure they will see this and totally rebuke the story as untrue but they were wrong this time. Incidentally their competition, Toyota of Nashua, met my request a found me a vehicle at my price, paid off my vehicle, and will deliver when promised. Thank you Toyota of Nashua.