STAY AWAY FROM THS DEALERSHIP VERY POOR SALES DEPARTMENT THAT DOESN'T PAY ATTENTION TO DETAIL AND LIES AND MISLEADS YOU! I stupidly went here, after having two other bad experiences over the last few years, both of which involved them trying to STEAL my trade essentially by lowballing it by THOUSANDS of dollars below its actual trade in value.
Fast forward to last week I decided it was time to upgrade my truck, and apparently I must enjoy dishonesty and poor customer service because I went back for a third round of crappy customer service at Ira Toyota! I picked out a truck online, a blue Tundra TRD Sport and I was contacted by Casandra who quoted me a price in writing and invited me to come in to have my trade valued. The actual truck was at their Danvers locations and Casandra said they would not bring it to Manchester unless I put a deposit down and signed paperwork. So yesterday I came into the dealership, I parked my truck, spoke with a sales woman that met me at the front door. I gave her the keys to my vehicle so they could look at it and then told her I was going to have a look on their lot and see if there were any trucks I liked better there, which she acknowledged. I found a Tundra TRD Off road they had that I really loved. I proceeded to go back to my truck where the sale woman and presumably the manager were looking at it. I told. both that I really loved the TRD off road Tundra they had in Blue and that I was now interested in that one, which my sales person acknowledged. We went inside and she said "oh, I will go get the keys for that one so we can take a look at it", meaning the truck I was now interested in, she then left and got the keys for the SPECIFIC TRUCK SHE KNEW I WAS NOW INTERESTED and I specifically said instead of the TRD sport, which she also acknowledged. When she returned with the keys she said "what numbers are you looking for", meaning where I wanted to be for this truck and for my trade. I told her once again specifically to the TRD OFF ROAD I wanted to be at 41,113 for the new truck and 34K for my trade, which she acknowledged. She then left and came back with the exact number I wanted FOR THE NEW TRUCK WHICH SHE KNEW ONCE AGAIN I WANTED THE TRD OFF ROAD BLUE TRUCK THEY HAD ON THE LOT, but my trade was below where I wanted to be. I promptly told her thanks, but no thanks and asked for my keys back which they apparently hold so that the manager can catch you before you leave. He offered one more number which I refused, and then he gave me my keys back and I left. Fast forward to today the manager texts me and gives me almost what I want for my trade and tells me they will sell me the new truck for the price the quoted me, which again was 41,113.00. I countered him for 33K for my trade and the promised sales price on the new truck and he said ok. He the quoted a price of 41, 756 (in that ballpark) and I was baffled and asked if that included the dock fees (which are sky high at this dealership), and he said no. I then told him the price I was quoted and he proceeded to say that was for the truck I was initially interested in. I then told him that that was wrong because I made it ABSOLUTELY clear to the sales woman that I was interested in the TRD Off road they had on the lot and she even went and got the specific keys for that vehicle BEFORE going to get "numbers" figured out, and BEFORE I was shown any numbers. The sheet she came back with had a quoted price of 41,113. The manager then claimed that that was for the initial vehicle I was interested in. I argued with him and stated that she was well aware of what vehicle I wanted before she got that paper!!! He refused to give me the quoted price!!! SO IF YOU LIKE BEING MISLED AND/OR LIED TO BY SALES PEOPLE AND MANAGERS WHO PAY ZERO ATTENTION TO DETAIL GO TO Ira Toyota OF MANCHESTER!!! THE MANAGER THEN HAD TO AUDACITY TO ASK IF I STILL WANTED TO SELL MY TRADE TO THEM, AS IF THIS WAS A JOKE! ARE YOU THAT CLUELESS AND ARROGANT Ira Toyota MANAGEMENT???? Looks like I will continue to be a loyal customer of Toyota of Nashua, even if it is farther away!!