Ira Toyota of Manchester

I have used this dealer for more than 10 years. I have purchased 5 cars from them and had them services at IRA. On 9/13/25 I had an appointment for service at 10:45. I arrived at IRA, was ignored f I have purchased 5 cars from them and had them services at IRA. On 9/13/25 I had an appointment for service at 10:45. I arrived at IRA, was ignored for 15 minutes and then some (unknown) service technition showed up. I did not recognize any of the service technitions, and most did not seem to know what they were doing. I was told that my vehicle would be donbe between 12:30 and 1:00. i got a shuttle ride to the mall. At 1:30 I had heard nothing so I called the number I received a test from (it indicated that I could call that number, you cannot, I got an error). I called the main number and after waiting 20 minutes I finally got an answer, I was told that the service technitian had messaged me regarding service needed (He did not). I then had another service technbition forward me the service needed. I needed to have $1300 of service done and was told it would take another 4 hours of work. I have never had this problem with service in the past and have always bee notified, if done or service was needed. I guess now it is my responsibility to check when my car is done. I tried to get a shuttle ride back to IRA but after 30 minutes I heard nothing, not that the shuttle was on the way or that the shuttle was out and will come to picj me up when back. So I walked back to IRA (with a temp in the low 90s). I did get a rental car from IRA and went home for the evening. In the morning I returned the rental and asked who I should talk with to get my vehicle. The test I received on the 13th, said it was Bryan. I checked with Bryan on the 14th (it was not who I checked in with and he had no idea who I was. He did get the paper work and I paid for the service. I was told by the service manager that after this fiasco I woulod get a discount. The discount ended up being 7.6% of the cost of service. I consider this virtually nothing as. discount. I was insulted that this is what they thing of a long time customer. I will be looking for another place to service my vehicle in the future. My impression of IRA in Manchester is that: 1- The cannot hold on to people 2- Service has no idea what they ae doing 3- They do not care about customers coming back. More

Rommel was wonderful. Excellent communication and follow-through. He was so responsive. It was an excellent experience. Excellent communication and follow-through. He was so responsive. It was an excellent experience. More

They were fast and curtius the manager was polite explain every thing before they started every thing before they started More

I have had good luck with dealing with Toyota. I don’t get treated differently because I’m female. They listen when I have a problem. I am very happy with the dealership. I don’t get treated differently because I’m female. They listen when I have a problem. I am very happy with the dealership. More

Everyone that I worked with were very professional. Kristopher our sales person was extremely easy to work with. He kepted us posted throughout the whole process how the Rav I purchased status was goin Kristopher our sales person was extremely easy to work with. He kepted us posted throughout the whole process how the Rav I purchased status was going. More

$800 for a $300 service Waxoly rustproofing is a premium service includes two products, a black coating to undercarriage and hot white product to cavities (doors and tailgates). 1st Inspection of premium service includes two products, a black coating to undercarriage and hot white product to cavities (doors and tailgates). 1st Inspection of completed service: Various areas (non moving) had not been treated with response of we don't normally spray them as they are accessories 2nd inspection: No cavity coating (white wax) had been accomplished as service Rep and tech were unaware of process. Lead service rep stepped in completing the service Two procedures not completed Removal of wheel wells were covers: Service rep response:angled spray tips. This does not address care an understanding of product and service processes. Congealed product in cavity will plug drain holes and must given time too cool to allow clearing of drainage holes Summary: Training and knowledge did not exist leading to unacceptable service and eventual premium product performance degradation. I am not having it. Competitive market of similar services also with proven track records will be sourced for future needs. Great product requires competent services .Educate and train service personnel I hope this helps More

John Oliver and Alex provided a great service experience. They were professional, responsive, followed up. They told me what to expect. I also liked the video inspection by the mechanic, explaining everyt They were professional, responsive, followed up. They told me what to expect. I also liked the video inspection by the mechanic, explaining everything. More

Service was reliable and informative. I liked the ability for them to give me updates throughout the service. I liked the ability for them to give me updates throughout the service. More

My 6th Toyota from Rommel and Toyota of Manchester. Great service as always . Will return Great service as always . Will return More