Ira Toyota of Manchester

I decided to purchase a certified Toyota Highlander after my RAV4 was wrecked. At Ira Toyota I spoke to Jon Ackerson who was very helpful in helping me decideon my purchase. I was told that as the after my RAV4 was wrecked. At Ira Toyota I spoke to Jon Ackerson who was very helpful in helping me decideon my purchase. I was told that as the car was advertised on the internet the price was the best available, but with Jon's assistance I still managed to have a remote starter installed at no extra cost. Jon Ackerson was very helpful, and his follow up after the purchase impressed me. I hate the car buying experience, but all in all the experience was a pleasant one. i would highly reccomend IRA Toyota of Manchester and particularly salesman jonathan Ackerson. More

I bought my first car at Ira and was very pleased with the entire experience. So when it came time to look for a used car, I went back to see if a Toyota was right for me. John Leedham was extremely fri the entire experience. So when it came time to look for a used car, I went back to see if a Toyota was right for me. John Leedham was extremely friendly and remembered me from the last time I was in. Even though I decided to go in a different direction this time, John was very nice, did not pressure me at all, and I even got a very nice phone call from management the day after thanking me for giving them a shot. I would highly recommend buying a car from Ira. John Leedham is the best! More

I went 6 months ago to purchase a new car and trade my 2 year old Lexus that I had leased. I wanted an SUV but when I got there they offered me $3,000 less than what the actual value of my Lexus was, and th year old Lexus that I had leased. I wanted an SUV but when I got there they offered me $3,000 less than what the actual value of my Lexus was, and then turned around and sold it for $13,000 more. They told me that because it was "worth so little" I could only get into a Corolla, an $18,000 car that they would increase to $25,000 by adding negative equity. I didn't realize that it was this expensive as they were only giving me monthly amounts to work with. They offered me 0% financing, and I told them MULTIPLE times that I hated the Corolla, but they told me no other dealership would do anything for me with a Lexus lease trade in, and negative equity. I stupidly agreed to take this car, but only once they offered to trade it back in 6 months. They told me they can get me 0% again on an SUV in 6 months, and that the value of the Corolla won't go down too much because it is a Toyota. Again, I stupidly believed Andrew and Danny (the manager). Four days later Josh called me in to sign my papers again because the trade in value was writted incorrectly. I told him 3 times I did NOT want the warranties, but that was the real thing that changed the second time. They added it and wanted me to re-sign the papers so the amount financed went up. They lied, and were completely unprofessional by doing that. It's been 6 months and I went back to trade it today, and now all of the sudden they remember the promise, but do not want to trade a car with negative equity. They only offered $13,500 for my car, and said that I should come back in 6 more months. I will certainly be trading this car but NEVER going back to them. Andrew is unprofessional, and him and the managers are complete liars that screw people out of money and out of cars that they actually like. They are the deffinition of horrible cars salesman and the reason why Ira should not be trusted. More

very bad communication, non-friendly and service department is not cooperative at all. We order a recall part which is first not available and asked to contact in one month and later told that it is department is not cooperative at all. We order a recall part which is first not available and asked to contact in one month and later told that it is never ordered. We purchase service agreement and we were told that every thing is covered for three years and extended will increase this for extra years. It turns out that it is not correct. When brought sales into the picture the story got changed and told that sales is wrong. The head of sales is also wrong. The service department is right. In other words, you loose. You could not trust them. Service department is very un-professional. No respect for customer at all. More

I have always hated the final negotiations required when buying a new car until I purchased two cars, one for me and one for my wife at IRA Toyota in Manchester NH. Seth Boutin was our Sales Consultant for buying a new car until I purchased two cars, one for me and one for my wife at IRA Toyota in Manchester NH. Seth Boutin was our Sales Consultant for both cars. He took us to several lots where cars were stored to verify the colors were as we expected. We test drove several cars with different size engines and options to select the best combination for our family. It was over some very cold and windy days that Seth went outside and selected and prepared the cars for test drives. When the final negotiations on price occurred, Seth went out of his way to make it a very productive and easy event for us. We got a great deal on the cars and our trade-ins and could not be more pleased with our experience. While I am sure there are other good sales consultants at IRA Toyota in Manchester NH, I KNOW Seth is a great sales consultant! More

I visited this dealership, on a day off from work one Saturday and test drove a Tundra. My heart was previously set on purchasing a Ford 150, but wanted to see what else was out there. After driving th Saturday and test drove a Tundra. My heart was previously set on purchasing a Ford 150, but wanted to see what else was out there. After driving the Tundra, I loved the truck much more than a 150. The Salesman was friendly, personable, and most of all, "not pushy". That was my selling point to returning to this dealership. I did some more "shopping" of other trucks, but was pretty much intent to return to get that pick-up truck. I phoned the dealership on Thursday and told them that I would be in on Saturday morning to make an offer on the pick-up truck. An inconvenience with purchasing this truck from this dealership was the time spent on paperwork. I arrived at 10 am, and didn't drive away from there til 2 pm. I just wanted to get out of there by that time, and I left the dealership with my truck that was missing items that I purchased for. I landed up purchasing the truck, but was aggravated about a few things. One, the floor mats (that I purchased with the truck) were no where to be found. I had to make an appointment with the service department for over a week later (the only opening they had on their schedule). In the meantime, a weekend in the mountains with a muddy dog has probably permanently stained my one week old truck's carpeted floors. Two, I gave the dealership a 2-day notice that I was coming in with the strong incentive to purchase the truck. The tonneau cover (which was a beneficial enticement to buy this vehicle) was malfunctioning. Once again, they did not have the means to fix it there, and I needed to return over a week later to get it fixed. Three, the salesman claims that there was no "remote starter" that went with this truck. The truck came with a "remote engine" start package that I paid for for $529.00. I have phoned the dealership 3 times, and no one has gotten back to me about finding these remote starters and activating my $529.00 purchased product. I guess once you buy their vehicle, they are happy they made a sale, and really don't care anymore about continued customer service. Now, I have to take a day off from work, drive to their service department and see about activating a product that I previously purchase for $529.00. Nice dealership to purchase, they just don't reciprocate with following up for customer service appreciation and preparing their vehicles to be driven off the lot. More

We walked in on the last day of the month, August 31st. I knew exactly what car I wanted. I had already talked to Tim Goodwin on the phone the day before and he told me he would sell me my Corolla for around knew exactly what car I wanted. I had already talked to Tim Goodwin on the phone the day before and he told me he would sell me my Corolla for around $15,000. Me and my boyfriend were then helped by John Leedham. John was very friendly, professional, and knowledgeable. Within about 20 minutes he found the exact car I wanted. After we found the car he sent us to talk to Josh Gendron, the finance manager. As soon as me and my boyfriend went into Josh`s office he made us feel like he was on time constraint. He keep pushing the extended warranty even after we had said no!!! So then he kept playing with the numbers and the monthly payments, so by the end me and my boyfriend were very confused!! He told me if I put $500 more down my payments would go down by $1 over 60 months, thus the warranty would cost me $440. So we thought that was a good deal so I went for it. When it came time to signing all the papers he kept saying how its really late and pretty much rushing us out of the door. The next day I was reviewing the paperwork, I realized the warranty cost me almost $1500. I was not too happy!! I went up the next day to see John and he was very helpful and helped me to get out of the warranty I had been pretty much tricked into. Overall my experience was good except for dealing with Josh. I would recommend going to Ira and highly recommend John. However, I would seriously recommend staying away from Josh as he will add and subtract numbers to hide the price of the warranty and lead you to believe you are getting a great deal. More

My son advice me to buy my car from the US, because this is what he did, and he explain me all the steps to do to make my import easy, he advice me to be sure that the original title of the car be sent to t is what he did, and he explain me all the steps to do to make my import easy, he advice me to be sure that the original title of the car be sent to the US border where the car will be processed as soon as pôssible to avoid delaying the entry in Canada, my salesman promptly mail the title to the US border, four days later I, pass without any delay. I find the car in (Cars.com). Seth is my salesman, he is very kind, friendly, most of all deligent; All the personnel in Ira Toyota I had the chance to speak to are very friendly: ooverall it could not be better. Gamal More

We purchased a brand new Matrix from Ira back in June. Our brand new matrix had some light cosmetic damage inside and out. We were told it would be fixed and it has been nothing but a nightmare since. Cus Our brand new matrix had some light cosmetic damage inside and out. We were told it would be fixed and it has been nothing but a nightmare since. Customer service is awful and rarely called back. More

Seth was very friendly, quick to respond, and professional. I highly recommend this dealer and also Seth. The pricing was good. At first, I walked into the showroom, and it was difficult to get professional. I highly recommend this dealer and also Seth. The pricing was good. At first, I walked into the showroom, and it was difficult to get workers' attention. The second time I came, it was the same. But, once I started to work with Seth, he was very attentive, and I got through the deal quickly. More