Ira Toyota of Manchester

"Ira Toyota dealership exceeded all my expectations! From the moment I stepped onto the lot, I was greeted warmly by their knowledgeable and friendly staff. The buying process was smooth and transparent From the moment I stepped onto the lot, I was greeted warmly by their knowledgeable and friendly staff. The buying process was smooth and transparent, with no pressure tactics. They truly listened to my needs and helped me find the perfect vehicle within my budget. The service department is top-notch, providing efficient and thorough maintenance. I highly recommend Ira Toyota to anyone in search of a fantastic car-buying experience!" More

Everyone one was very kind, professional, helpful, and kept me informed about the status of my car. kept me informed about the status of my car. More

Excellent service, very happy with this place. My car broke down on my way to work and i was able to call and make an appointment right away. I towed my car to this dealer and had it fixed same da My car broke down on my way to work and i was able to call and make an appointment right away. I towed my car to this dealer and had it fixed same day. Highly recommend! More

Thank you to Cleveland Burwell our sales person who made our purchase relaxing and easy. He is very knowledgeable, professional and pleasant to talk with and he gave us all the time we needed to make our de our purchase relaxing and easy. He is very knowledgeable, professional and pleasant to talk with and he gave us all the time we needed to make our decision. Highly recommend asking for Cleveland! More

We were very happy with our Ira Toyota of Manchester experience. We got a good price for our trade-in, our salesman, Tugrul Altinkeski was very knowledgeable and personable, and we left with the exact experience. We got a good price for our trade-in, our salesman, Tugrul Altinkeski was very knowledgeable and personable, and we left with the exact vehicle we were interested in. I couldn’t believe we could come in and leave with a new car on the same day, but the process was very smooth and Tugrul put us at ease, he was so helpful. More

Sandra S. she's the best, got all my requested work done as I needed, and a big thanks to Tim D. she's the best, got all my requested work done as I needed, and a big thanks to Tim D. More

I don't trust they you have to sing a lot of paper with out time to read and they love sales things that you don't need out time to read and they love sales things that you don't need More

Pretty disappointing experience. I scheduled an appointment about a 10 days prior or so. I had 4 tires, 4 rims, and 4 TPMS sensors that needed to be put together, mounted, balanc I scheduled an appointment about a 10 days prior or so. I had 4 tires, 4 rims, and 4 TPMS sensors that needed to be put together, mounted, balanced, programmed, and installed on the vehicle. The rims were brand new in boxes, the tires and sensors were all new. I asked how much it would cost for this service, and also if the vehicle needs it, an alignment. I explained that everything was loose in the bed, and that I would like the old tires removed from the rims, and recycled. Service coordinator said that it's "included in the price of installing the new tires" Great! I was told 100 dollars for the service, and 140 dollars for the alignment. Great! I showed up at the dealer at 8:07am (Was told I can come in early for an appointment that was scheduled for 8:30). I spoke to one advisor (Cannot remember the name). She took my keys, I explained again what I needed, and she also had the information on her tablet, and then I went into the waiting room. I walked around, sat around, walked around some more, at about 9:50am I received a text message from the dealership, with a link to a video. Tech had the truck up on the lift and said what they were doing and that the truck also needed a differential service.... ok. Then a different advisor came in and looked for me (Angelina) She said that removing the old tires from the rims would be an additional cost. This is news to me, I asked her to have the tech just put the old wheels/tires in the bed of the truck and I'll figure it out. She also mentioned that the brand new boxes of the new rims got wet, and they're going to throw them out. Oook.... She left again, and it wasn't until about noon that I heard from her again, that the tech was almost done. I paid at 12:30. When it came time to pay, Angelina advised me that the total was 466.57. Ooooook..... That is not what I was explained to on the phone. She explained that it took an hour of labor to program the sensors..... A whole hour, and no longer included in the price that I was informed to on the phone. She said she can find out who I spoke to on the phone, because she didn't want me to leave upset. I left, 25 minutes later I decided to look at the tire pressures, and I noticed that they keep switching between 38 and 29 PSI randomly, between all 4 tires. Then I walked out, and noticed that none of my valve stem caps are on the wheels. They've gone on vacation. So all in all: 2 hours for the truck to enter the shop. 4 hours and 30 minutes by the time I left. Extra cost announced to take off and recycle old tires Old tires not taken off rims. Boxes (which were to be used to store the old rims) thrown out Extra cost tacked on for 1 whoooole hour to program 4 sensors. At a rate of $180 TPMS sensors not programmed correctly. Valve caps on vacation. At this rate I'm considering buying myself a tire mounting/balancing machine, it would pay for itself in 5 visits. I'm curious if the treatment was subpar considering I didn't buy neither the truck, nor the rims/tires/sensors. I left a message for the general manager John, and emailed Angelina. been a couple of days, no reply. I'm sure I'll get an email the moment I hit submit on this review For how incompetently everything was done, I am surprised at how they retain customers. If I did my job the way they did theirs, I would make international news, and it would be an absolute tragedy. More

Been going there since 2020 for service all been great I plan to come back again for my next service again great I plan to come back again for my next service again More

Don’t like it at all , people aer not very friendly and not nice with customers. not nice with customers. More