Ira Toyota of Manchester

I have had good luck with dealing with Toyota. I don’t get treated differently because I’m female. They listen when I have a problem. I am very happy with the dealership. I don’t get treated differently because I’m female. They listen when I have a problem. I am very happy with the dealership. More

Everyone that I worked with were very professional. Kristopher our sales person was extremely easy to work with. He kepted us posted throughout the whole process how the Rav I purchased status was goin Kristopher our sales person was extremely easy to work with. He kepted us posted throughout the whole process how the Rav I purchased status was going. More

John Oliver and Alex provided a great service experience. They were professional, responsive, followed up. They told me what to expect. I also liked the video inspection by the mechanic, explaining everyt They were professional, responsive, followed up. They told me what to expect. I also liked the video inspection by the mechanic, explaining everything. More

$800 for a $300 service Waxoly rustproofing is a premium service includes two products, a black coating to undercarriage and hot white product to cavities (doors and tailgates). 1st Inspection of premium service includes two products, a black coating to undercarriage and hot white product to cavities (doors and tailgates). 1st Inspection of completed service: Various areas (non moving) had not been treated with response of we don't normally spray them as they are accessories 2nd inspection: No cavity coating (white wax) had been accomplished as service Rep and tech were unaware of process. Lead service rep stepped in completing the service Two procedures not completed Removal of wheel wells were covers: Service rep response:angled spray tips. This does not address care an understanding of product and service processes. Congealed product in cavity will plug drain holes and must given time too cool to allow clearing of drainage holes Summary: Training and knowledge did not exist leading to unacceptable service and eventual premium product performance degradation. I am not having it. Competitive market of similar services also with proven track records will be sourced for future needs. Great product requires competent services .Educate and train service personnel I hope this helps More

Service was reliable and informative. I liked the ability for them to give me updates throughout the service. I liked the ability for them to give me updates throughout the service. More

My 6th Toyota from Rommel and Toyota of Manchester. Great service as always . Will return Great service as always . Will return More

Dropped car off at 10am for oil change. Received a video of my multipoint inspection but wasnt my car at all. No one answered the phone all day. No notice when ready for pickup. Paid for se Received a video of my multipoint inspection but wasnt my car at all. No one answered the phone all day. No notice when ready for pickup. Paid for service and noticed when I got home that nothing was done to the vehicle. More

I could not contact my service advisor to ask for a status update all afternoon. I called the general service line three times and they could not reach my service advisor. Finally on the last call 1/2 status update all afternoon. I called the general service line three times and they could not reach my service advisor. Finally on the last call 1/2 hour before closing the person I talked to, not my service advisor, told me the car was done. All that I had done was a State safety inspection and an oil change. It took 5+1/2 hours and I could get no updates. I will no longer come for service there. More

Amazing customer service! Took time to work through everything. I stated the day looking at used cars and ended up walking out with my dream car!!! A brand new 4Runner!! Ram Took time to work through everything. I stated the day looking at used cars and ended up walking out with my dream car!!! A brand new 4Runner!! Ramando was patient and the while process was easy. I never felt pressured. If you are looking for a car, I highly recommend Ira Toyota Manchester!!! More