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Ira Toyota of Manchester

Manchester, NH

4.5
2,258 Reviews
At Ira Toyota of Manchester, supportive service is the name of our game. Whether this is your first car buying venture, or you’re a well-seasoned vehicle purchaser, our team of experts has the knowledge needed to properly assist you.Since the very beginning, we’ve created a standard practice of going above and beyond the expectations of drivers near Amherst, Bedford, and Derry. That way, you’ll always feel confident that we’ll appropriately address all your needs—no matter how big or small.
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33 Auto Center Rd

Manchester, NH

03103

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Showing 2,258 reviews

September 29, 2023

Just want to thank Johnny and everyone there for an easy process. Was a pleasure More

by Jcurtis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Plansky, Johnny Urena
Oct 03, 2023 -

Ira Toyota of Manchester responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Johnny went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 28, 2023

Super nice staff, young lady that helped me was amazing. Explained everything thoroughly, very friendly and great customer service all around. More

by jensaeger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young lady in service bay was exceptionally polite and personable
Sep 29, 2023 -

Ira Toyota of Manchester responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 27, 2023

I waited over 3 hours for my car. I told them I was leaving and 10 minutes after I left the car was ready More

by lindaandjimgreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Palumbo
Sep 29, 2023 -

Ira Toyota of Manchester responded

Thank you for your feedback about the long wait, lack of communication, and inconvenience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? John McCarthy General Manager jmccarthy@Group1Auto.com

September 27, 2023

Thay got us in and out in less then two hours thay also tried to keep us updated on our car and truck even though the one we normally see had a day off More

by Juneagerling2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 29, 2023 -

Ira Toyota of Manchester responded

We're pleased to hear that our team got you in and out in less than two hours and made efforts to keep you updated on your car and truck, even when your usual contact was off for the day. Efficiency and customer communication are important to us, and we're glad that we could meet your expectations. We're here to ensure you have a smooth and positive experience whenever you visit us. Thank you for choosing us, and we appreciate your kind words!

September 27, 2023

Waited 10 minutes after pulling in while 7 customer service reps were at their station and there wasn't any other cars there except the car that was waiting next to me, they were there before me. They More

by lcarignan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 20, 2023 -

Ira Toyota of Manchester responded

I apologize for your delay in check-in. I know it’s an awkward feeling just waiting there. Please contact me directly so I can access your file and try to figure out how to make up for the bad start to your visit. John McCarthy General Manager jmccarthy@Group1Auto.com

September 26, 2023

I purchased a 2013 Jeep at Ira in Manchester NH in 8/2021. Fortunately I purchased the extended warranty. I have had to replace brakes that didn’t pass inspection, shocks, rear axle, TOTAL ENGINE REPL More

by mgolfnuts
Recommend Dealer
No
Employees Worked With
John Palumbo
September 25, 2023

Muamer Durakovic helped me a lot with finding a good car at a good price. I could not decide right away, and he was very patient and always had time to assist, even when occupied by other customers. Very pr More

by Monika
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Durakovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Ira Toyota of Manchester responded

That's fantastic to hear! We're so glad that you had a good experience and were able to choose what works best for you. Thank you for your review! Congratulations on your new vehicle!

September 24, 2023

Johnny Urena was a pleasure to deal with. I appreciated his help and he was great at following up and returning my calls/emails. Thank you! More

by 238halcyon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Plansky, Johnny Urena
Sep 26, 2023 -

Ira Toyota of Manchester responded

We are thrilled that Johnny provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 20, 2023

Bryan from the service department is the absolute best! He is so friendly and honest. The individuals who work to schedule the appointments are also incredible individuals with amazing customer service. More

by JBeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Sep 23, 2023 -

Ira Toyota of Manchester responded

We are thrilled to hear that you had a great experience, and it's wonderful to know that Brian provided you with excellent service, ensuring that everything was taken care of. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 17, 2023

Excellent experience motivation people person excellent staff,I love the way the staff approach the customer More

by Rv495859
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Ira Toyota of Manchester responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

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