Ira Toyota of Manchester

Loved my service rep, Sandra - she was the absolute best! Looking forward to dealing with her in the future. Looking forward to dealing with her in the future. More

Terrific experience, respectful sales people who communicated well and actually listened to me. Finance was a breeze and everyone so very kind. Shout out to Johnny U for helping me out! communicated well and actually listened to me. Finance was a breeze and everyone so very kind. Shout out to Johnny U for helping me out! More

Great dealership very clean and organized - timely, great communication about progress during the car service communication about progress during the car service More

This was my first car buying experience, and it was mostly seamless. Moving forward, I think more frequent communication on car status would be really helpful. In the week between making the car purcha mostly seamless. Moving forward, I think more frequent communication on car status would be really helpful. In the week between making the car purchase and waiting on confirmation of when it was ready for pick up, it was a challenge getting in touch with anyone via phone or email on the status of the car. Even just a brief email update on would have set my mind at ease. It all worked out in the end, thankfully! More

IRA Toyota did a professional job and knows how to take care of a customer care of a customer More

An absolute nightmare to deal with. I went in for a recall on air bags. I waited 3 and a half hours for them to tell me that they don't have the part to finish the repair, but they'll h I went in for a recall on air bags. I waited 3 and a half hours for them to tell me that they don't have the part to finish the repair, but they'll have it the next day. I go in the next day, waited 4 hours for them to tell me they installed the wrong part. Now, my rear two windows won't work. They offered to reassemble the car while removing the wrong parts, so I waited another hour. They come back to tell me that I have to get a rental since they won't finish by closing. But they insist the right parts will be in the next day, they'll fix it early and I'll have my car by noon. Day Three, and no one calls me. I call twice but can't get to anyone, they call me back late in the day to tell me that they won't have the parts until four days later. Day four, I get a call with good news, they actually do have the parts after all, and the car is ready to be picked up. I go there, and no one knows what's going on with my car. They give me my key, and I drive home. I'm not sure if they fixed anything, but they did lose a cap for the interior passenger side door. I wouldn't trust them to change your oil, let alone fix your car. More

Not only was buying the car from Dave a positive expert,but the follow up also with Ernesto in Service was professional, too! Thanks! expert,but the follow up also with Ernesto in Service was professional, too! Thanks! More

I absolutely will not be bringing my car back to this dealership for service, nor would I purchase another one from them. My car had less than 7k miles on it when I brought it in for an issue with the A dealership for service, nor would I purchase another one from them. My car had less than 7k miles on it when I brought it in for an issue with the AC. They told me it wasn’t covered. When I submitted less than positive feedback both on Google and through their post-service follow up I received an email from Matt Cena, the service manager, asking to make it right. I replied several times with a suggestion of how to fix the relationship and radio silence. Oh and did I mention it took me half an hour waiting just to simply dop the car off for my appointment? Disgusting way to treat people. More

Won’t return here after years of bad experiences. Why do I keep going back? I suppose I’m a glutton for punishment. From sales people who know far too little about the vehicles (new Toyotas and other Why do I keep going back? I suppose I’m a glutton for punishment. From sales people who know far too little about the vehicles (new Toyotas and other used brands for sale) to sales managers who strong arm and basically patronize you during negotiation, to the wait to see the finance manager that without fail takes a at least of an hour to even get into their office every single time (of the 4 times this has happened to me I have heard they ‘suddenly got very busy’ from 4 different sales managers), the entire process at Ira Toyota is a nightmare. I could not be happier to be out of my Toyota lease and to never have to return here again. The are much more competent dealerships (including Toyota dealerships) in the area that I would highly recommend above this place. Do yourself a favor and work with literally any other dealer in the Manchester or Nashua area. More