Ira Toyota of Manchester

Heartless, crooked, and greedy. Had two trade-ins that we submitted full & complete information to a salesman for, including a bunch of photos: one has a dent in the bumper and the other has a check-engine l submitted full & complete information to a salesman for, including a bunch of photos: one has a dent in the bumper and the other has a check-engine light that came on recently. Was assured he would “make a deal happen” between our trade-ins and vehicle purchase price to get financing to a specific monthly payment amount - even confirming trade-in value prior to coming down. Drove 4.5 hours ONE WAY to have the sales manager (don’t even know his name because he didn’t bother to introduce himself) come out abruptly after our trades were assessed and basically accuse me of knowing the vehicle with the check engine light needs a new motor. I’m not a mechanic - I was trading it in because I didn’t want to invest money into fixing whatever the issue is. We had the code checked when the light came on and it was a fuel emissions error - which the salesman also knew. I had the vehicle inspected two weeks ago and the only reason it didn’t pass inspection is because of a small oil leak - they said nothing about the motor. The sales manager proceeded to crassly say VERBATIM “the motor will probably blow up on your drive home but I can offer to fill up your gas tank for the inconvenience of driving so far.” Then proceeds to say the other vehicle had “way more damage” than what the pictures showed; when asked for specifics because we had sent in all requested pictures of the dent in the back bumper (salesman we were working with confirmed this) he had no response. I had to cut him off multiple times for clarification because he was saying everything so fast as if he didn’t have time for the conversation. Zero care, delivered what could be devastating news with a “sorry not sorry” attitude, and didn’t bother to offer an alternatives or try to make a deal. He made it obvious that they didn’t need our business unless we agreed to take a huge hit on our trade-ins. If when presenting the information on the supposed motor issue you guys had acted like you cared even a minute amount we would have still bought, even with the increase in financing amount, but the way you spoke and treated us is what made us walk out - which conveniently enough on our way out heard one of the other salesman yell out to our salesman (not even five minutes after they told us about the trade-ins) that he had a HOT LEAD on the vehicle. They didn’t care about the sale with us because they knew someone else was waiting in line. They had no intention of giving us the trade in amount that I outright told them I needed (and they said would make happen) in order to make the deal work. They thought they could sucker me in to driving that far and would feel like I had no other choice when I got down there by using scare tactics to fear driving my vehicle back home. (P.S. it made it the entire 4.5 hours back to my house with no issue - 9 hours of driving & 400 miles total for the day.) I knew it was a more complicated trade-in/financing deal & can handle being told the financials don’t match up; what I can’t handle is wasting my time & being tricked into coming down and then being bullied into taking less for my trade-ins because they knew we could afford more on the monthly payment. Feeling sorry for the countless customers who’ve likely had a similar experience and didn’t know any better. Go here if you’re looking to get low-balled on your trade-in and scared into buying for a higher price. DO NOT go here if you’re looking for an honest transaction. Absolutely aghast with the lack of care and honestly from this dealership - especially from a manager! Will be making a formal complaint. More

As a loyal customer with this dealership for over 8 years and 3 vehicles, this trip was extremely disappointing. The dealer had me sit and wait for over a 45 minutes just to come back and tell me my trade w and 3 vehicles, this trip was extremely disappointing. The dealer had me sit and wait for over a 45 minutes just to come back and tell me my trade was approximately $2500 less than what I owed which was not true as my vehicle was in immaculate condition and I also had a KBB offer of $2000 more than I owed with their manager’s name on the offer. When I spoke with the manager, he was extremely impolite telling me it was only my “opinion “ my vehicle was worth more. Also, due to COVID and the lack of availability, Toyota corporate mandated a “market adjustment “ When I told him that was not advertised, he said that was not the business’ fault. I told him false advertisement is not good business and this was not the way to treat loyal customers who had previously purchased three vehicles from them. The dealer, John Palumbo, also agreed with me but the manager, Ted Piotriwicz, said it was “good business “. I left the dealership and immediately contacted the general manager, Mike Cico, who did return my phone call. He offered to pay my vehicle off but did NOT offer any type of apology for his manager‘a behavior and unprofessional way of treating former customers. It is so disappointing the dealer could not get the sale due to his manager’s actions. Stay away from this dealership as they have no interest in taking care of customers. I’m sure they will see this and totally rebuke the story as untrue but they were wrong this time. Incidentally their competition, Toyota of Nashua, met my request a found me a vehicle at my price, paid off my vehicle, and will deliver when promised. Thank you Toyota of Nashua. More

Brought my car for service was quoted $361 to fix car sensor, fit kit & reprogram. Take to meineke fix it for $27 avoid michael rivera sensor, fit kit & reprogram. Take to meineke fix it for $27 avoid michael rivera More

Pleasantly surprised; salesman,Mo,finance guy, Jarrin and C. Silva manager All were professional, helpful, knowledgeable and kind. It was a great experience and so thankful not a typical “car salesman or fin C. Silva manager All were professional, helpful, knowledgeable and kind. It was a great experience and so thankful not a typical “car salesman or finance man”! We got an impressive car loan rate, better than our own credit union thanks to Jarrin. And Mo worked for us to get me the trade in value I wanted for my car. Thank you all for helping me get my favorite SUV! Rita from Northfield NH! More

I will never do business with Ira Toyota again. I just bought a car from them and it was a complete nightmare. I bought the car all remotely because of covid, first it took two days to get in touch with t bought a car from them and it was a complete nightmare. I bought the car all remotely because of covid, first it took two days to get in touch with their finance department, and during that time I was in contact with three different salesmen, one of which told me “at this point you might be better off just getting outside financing.” When my car was finally delivered apparently a rock hit the windshield so I needed to get the windshield replaced. Then, when I went to get an inspection sticker it was rejected because the front tires were so bald (2/16th). When I called the manager his first assumption was that “they might just be trying to sell me new tires” but he eventually agreed to pay for the tires if I bring it to an Ira Toyota. He set up my appointment but when I got there (I drove 1 hour+ away in bad weather) they said they had no record of an appointment for me and that I also wasn’t allowed to wait there because of covid. We eventually got in touch with the manager and they did the service. But I had to waste another Saturday because of this car, for problems that should have been taken care of before they sold it to me. Overall I got the car at a great price but I paid for it with poor customer service and a number of other annoying, time consuming problems. More

Great job and professional service by Cleiton, Pedro, Great job and professional service by Cleiton, Pedro, and Mo. I highly recommend IRA Toyota. They will go the extra mile to win your business. Hi Great job and professional service by Cleiton, Pedro, and Mo. I highly recommend IRA Toyota. They will go the extra mile to win your business. Hi More

They say: "Never trust a dealer!". I would not believe that if I had not had the experience I had today! 1) They ate their words of promising me 3 free maintenance when I bought the car because they refus that if I had not had the experience I had today! 1) They ate their words of promising me 3 free maintenance when I bought the car because they refused to give me the 3rd free maintenance; 2) One of the advisors tried to cheat me by telling me she got me a coupon for the synthetic oil change, but the actual coupon discount is much lower than that. Had I not found the coupon on line, or had I just trusted this advisor, I would had been fooled and cheated! Terrible! Terrible! More

No no no!! Just stay away!! My first interaction and it was horrible. Wish I could rate it lower. There is so much better pricing and customer service out there. Don’t fall for all the nonsense was horrible. Wish I could rate it lower. There is so much better pricing and customer service out there. Don’t fall for all the nonsense More

This was my first experience with leasing a vehicle and it was a positive one. I knew what I wanted and Keith was very helpful with getting myself and my father in, in a timely manner. Keith was very knowl it was a positive one. I knew what I wanted and Keith was very helpful with getting myself and my father in, in a timely manner. Keith was very knowledgeable about the vehicle and showed all the safety features that defiantly caught my eye. Going over finances was easy and straightforward that made the experience stress free. I had a fear going into the dealership thinking I was going to be pressured and that was not the case with Keith. You can tell that he has the best interest of the buyer at heart. I am very happy with my purchase and I am so excited to pick it up this week. I would highly recommend Keith to my friends and family or anyone that is looking for a vehicle. Thank you Keith ! More