Ira Toyota of Manchester

I was sold a lemon How could Ira Toyota of Manchester Improve? That's a great question. How about not selling a lemon to a 19 year old girl who is buying her first veh How could Ira Toyota of Manchester Improve? That's a great question. How about not selling a lemon to a 19 year old girl who is buying her first vehicle? I bought a used Ford Edge from Ira back in October. After less than 3 days, I began experiencing issues with the traction control on the vehicle. It was an intermittent issue that finally got bad enough that I had to bring it into the shop after having it for only 3 weeks. In addition to the traction control problems, the radio and backup camera would shut off for no reason at all. After having it in the shop for a day, IRA said they couldn't find any issues with it and sent me home with an unrepaired vehicle. On my way home from the dealership my car refused to go above 30 mph with smoke pouring out from underneath it. Rather than offering to tow the vehicle back to the dealership, they had me tow it to a Ford dealership using my insurance!!! Once the Ford dealer diagnosed the problem, (I was driving with the front and rear driver's side breaks engaged because the brake booster had gone!) I had to wait another 4 days for IRA to authorize the repairs and pay for it. Of course the Ford dealership found other safety issues with it that IRA offered to replace for free. Something that should have been found when they took delivery of the vehicle prior to them selling it to me. It then took another two days for IRA to pick up the vehicle from the Ford dealership and take it to their place to complete the other repairs....where it sat for 5 days. During this period of time I had told them multiple times that the radio, which also controls the heat, was dying for no reason at all at random times. It would just shut off and not come back on. Their response was that it wasn't really a safety issue and they weren't responsible for fixing it, even if it was still within the 30 day purchase window. This problem continues to do this day. The heat will blast and the radio will freeze and I can't do anything about it. I am now looking down the barrel at a $1000 repair bill on a vehicle I have owned for less than 2 months. To say this has destroyed my faith in car dealers at such a young age is an understatement. My parents had both purchased vehicles from IRA in the past but no more. I would never buy from them again. I wish I had gone with my gut instinct and purchased the other Ford Edge that I was considering, but Cleiton Silva had me so convinced that "this vehicle was exactly what you want and you will have this for a long time as we will stand behind it" (his words) that I was fooled into buying this. When things went ugly, Cleiton completely washed his hands of the issue and dumped it in the lap of the used car manager Brian Lee. Brian did his best to resolve the issue and was excellent at communicating with my father, but I knew his hands were tied by those above him such as GM Andy Ham(who my father left a voicemail for and never heard back from) who would not authorize a costly repair even though it was the right thing to do. I will NEVER buy from IRA Toyota again and if you are reading this, I suggest you stay away from them as well. They only do the minimum and won't go above and beyond to protect your investment or serve the customer. Lesson learned! More

Zack was incredibly helpful when I came in asking questions about my lease and options to upgrade my car. He worked with me to keep my new payment within the budget I'd set at the beginning of our c questions about my lease and options to upgrade my car. He worked with me to keep my new payment within the budget I'd set at the beginning of our conversation. Although it was very busy, he spent his time ensuring all my questions were answered and any concerns I had were heard and handled. He followed up the next day to make sure I didn't have any additional questions. A pleasure to work with and I love my new Rav4! More

We leased the Highlander. Zach did great as our salesman. Brian (sales managers) was great to work with. Belgica (Finance manager) made the final steps easy. They were a awesome group to work with!! Thank y Brian (sales managers) was great to work with. Belgica (Finance manager) made the final steps easy. They were a awesome group to work with!! Thank you again for everything!! More

Very friendly, knowledgeable and professional. ASK4ZACK My husband and I had been trying to decide if we should purchase or lease a vehicle to replace my current vehicle that I had for close to 14 yrs and d My husband and I had been trying to decide if we should purchase or lease a vehicle to replace my current vehicle that I had for close to 14 yrs and decided to stop in at IRA on the spur of the moment, not having an exact game plan in mind. We explained to Zach that we were on a limited budget and what our preference was for the type of vehicle we were leaning toward. We were unsure of the best course - purchasing or leasing. I had also expressed my concerns regarding leasing a vehicle since I travel out of the city each day for work and worried about mileage limits associated with leasing. Zach presented clear options for us to consider and we were able to choose an option that best fit our situation. It was a pleasure working with Zach. Shirley and Bill Cote More

The car buying experience always seems so daunting. I was dreading it and put it off for so long. Zack was an absolute pleasure to work with and made it an enjoyable process. He is professional, knowledgeabl dreading it and put it off for so long. Zack was an absolute pleasure to work with and made it an enjoyable process. He is professional, knowledgeable, and extremely friendly and easy going. I never felt rushed or pushed into anything. All the staff members I encountered were welcoming and accommodating - including Andy Ham, Brian Silvia, Bel Richiez (who had me laughing through the whole finance process!) and last but certainly not least, Zack Josephs. Not to mention all the other smiling faces, like the person who gave me an ice scraper. HIGHLY recommend the top-notch customer service at Ira Toyota. Always ASK4ZACK!! Thank you for getting me into my dream vehicle. Thank you, thank you, thank you!! More

I worked with Ira Toyota to find my car. They were very helpful. I looked at a number of dealerships but felt I could trust Zack and the group at Ira Toyota. They had a lot of great options and am happy wi helpful. I looked at a number of dealerships but felt I could trust Zack and the group at Ira Toyota. They had a lot of great options and am happy with the car I chose. I definitely recommend them. More

Zack was a great salesman! He helped my mom and I understand everything. He is very knowledgeable and easy to get along with! ASK4ZACK ROCKS! understand everything. He is very knowledgeable and easy to get along with! ASK4ZACK ROCKS! More

Zack Joseph’s at Ira is awesome to work with. So down to earth and easy going. I’m now going on my 4th lease from IRA and wouldn’t go anywhere else ASK4ZACK earth and easy going. I’m now going on my 4th lease from IRA and wouldn’t go anywhere else ASK4ZACK More

One of the few dealers in Manchester that treats you with respect, values your time and pays attention to detail. Keep up the great work! Zachary listened to all my concerns and he made it happen. Be sure to respect, values your time and pays attention to detail. Keep up the great work! Zachary listened to all my concerns and he made it happen. Be sure to ask for Zachary! More

Working with Zack was great! I didn't feel pressured, He was professional and helpful. Followed through with a service request I had. Overall excellent experience. ASK4ZACK, you won't go wrong! was professional and helpful. Followed through with a service request I had. Overall excellent experience. ASK4ZACK, you won't go wrong! More