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Ira Toyota of Manchester - Service Center

Manchester, NH

4.3
1,259 Reviews

1,259 Reviews of Ira Toyota of Manchester - Service Center

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June 29, 2025

Service technical, representative and center were professional. Took care in with no appointment on a busy day. Explained everything. Car was safe to drive when I left More

by eddelisle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex service rep
June 27, 2025

Dropped off the Rav 4 for routine maintenance and made use of the shuttle service. I was easily able to get a ride home and back and received followup on how things were going thanks to John O. Everyone i More

by Mike S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Oliver
Jun 29, 2025 -

Ira Toyota of Manchester responded

Mike, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

June 26, 2025

Generally extreme satisfaction with the work and customer service. Today's visit was positive and pleased with the outcome in getting my car back. More

by racebetweenus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Levesque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Ira Toyota of Manchester responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 21, 2025

I visited this dealership yesterday as I was having an issue with my four-wheel-drive. After waiting for 2 1/2 hours, they told me I needed to leave my car overnight. They also did not seem to have any id More

by gracemsprague
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan McCartney
Jun 24, 2025 -

Ira Toyota of Manchester responded

Thank you for your review! In a case like yours I can take a few hours to properly diagnose a four-wheel drive issue. There is a lot that goes into this. We do not take shots in the dark, we follow a process that has been designed by the manufacturer. I apologize that it does take more than a few hours but we need to make sure we do it right the first time. John McCarthy General Manager jmccarthy@Group1Auto.com

June 20, 2025

I was in the shop for a routine service and inspection. I was in and out without a hitch. I've been with them for ten years now and never had a complaint. More

by Bruce
Recommend Dealer
Yes
Employees Worked With
Danielle
Jun 23, 2025 -

Ira Toyota of Manchester responded

Hi Bruce, thank you for your loyal support for the past 10 years! We are thrilled to know that your routine service and inspection were seamless and hassle-free. Your satisfaction is our top priority. We look forward to serving you for many more years!

June 17, 2025

Never an issue with customer service when bringing my vehicle in for service Thank you More

by Joebikerusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan service department
June 16, 2025

Technician was great but , was reassured more than once they had all the parts for my airbag recall, only to get there and find out they in fact did not have what was needed, So once again I will have to m More

by kidsmams
Recommend Dealer
No
Employees Worked With
Alexander
Jun 18, 2025 -

Ira Toyota of Manchester responded

Thank you for your review! When we order parts for certain jobs, we order what is known. Often there are additional items needed once the work begins, and other items are discovered. I apologize for your inconvenience, but we must do what’s needed and sometimes this is what occurs. John McCarthy General Manager jmccarthy@Group1Auto.com

June 14, 2025

I appreciated them getting me in quickly, but there was no communication after my vehicle arrived. Danielle is a miserable person and not good at her job. I met her when we picked up the car and told her I More

by Dismayed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danielle
Jun 18, 2025 -

Ira Toyota of Manchester responded

Thank you for your review! I apologize for your experience. Can you contact me directly so I can look into this for you? I have no way to look into this with the info given. John McCarthy General Manager jmccarthy@Group1Auto.com

Jun 19, 2025 -

Dismayed responded

I will email you personally. Glad to get the information to you so you can fix the situation. You can't fix what you are not aware of......

June 12, 2025

The service rider Jamison did a phenomenal job. He got me in and out of there quickly and painlessly for my 10,000 mile check service More

by MarkyB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer Jamison
Jun 13, 2025 -

Ira Toyota of Manchester responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

June 06, 2025

Kind and considerate. Did a very good job. Just had to wait two and half hours. More

by cathy.plante
Recommend Dealer
Yes
Employees Worked With
Service Dept
Jun 10, 2025 -

Ira Toyota of Manchester responded

Hi, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

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