John McCarthy

I have completely lost confidence in Ira Toyota of Manchester after my most recent service experience. I brought my 2021 Toyota RAV4 in for service and was initially told that the oil pan drain plu Manchester after my most recent service experience. I brought my 2021 Toyota RAV4 in for service and was initially told that the oil pan drain plug threads were cross threaded and stripped and that the oil pan needed to be replaced. This immediately concerned me because my oil changes have been performed through Toyota, including an oil change at this dealership only approximately two months ago. When I questioned how the threads could be cross threaded when Toyota technicians have been servicing the vehicle, the explanation suddenly changed. After I pushed back and management became involved, I was then told the threads were simply worn down and that this was normal wear and tear. That change in explanation is extremely troubling to me. If the threads were simply worn from normal use, why was I initially told they were cross threaded and stripped? And if they were already severely worn, why was nothing mentioned during my oil change here approximately two months ago? I came looking for a reasonable explanation and assistance, not a diagnosis that seemed to change after I questioned whether the dealership could bear responsibility. Unfortunately, my interaction with management made the situation considerably worse. When I went in hoping to have a professional conversation about my concerns, the manager began by asking whether I was going to watch the Patriots game. When I tried to discuss the actual issue and challenged the explanation I was receiving, I felt dismissed rather than heard. I was essentially told that I was wrong, that he knew what he was talking about, not to tell him what to say or do, and most disappointing of all, that the dealership would make money with or without my business. Regardless of who ultimately bears responsibility for the oil pan threads, that is an unacceptable way to speak to a customer who is simply asking legitimate questions about a potentially expensive repair. I was not asking anyone to blindly accept responsibility. I was asking them to explain why the original diagnosis was cross threading and stripped threads, why that explanation subsequently became normal wear and tear, and why this supposedly significant wear was not identified when the dealership serviced the same drain plug approximately two months earlier. I chose Toyota dealership service because I believed it offered a higher level of expertise, accountability, and confidence in the work being performed. After this experience, I no longer have that confidence. I sincerely hope the owner or general manager of Ira Toyota of Manchester contacts me directly and reviews both the technician's original findings and my vehicle's service history. I would genuinely like an explanation of what happened and an opportunity for someone at this dealership to restore the trust that was lost today. More

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Extraordinary effort, knowledgeable sales and service team that goes above and beyond. Terrific communication from start to finish. Total pros, very transparent and high integrity the entire time! They s team that goes above and beyond. Terrific communication from start to finish. Total pros, very transparent and high integrity the entire time! They set a high standard for all dealerships! More

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Mo was a sweetheart to work with. I would highly recommend him and Ira Toyota. I would highly recommend him and Ira Toyota. More

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Great experience and service! I never had any complaints or issues, in the many years I’ve been going to Manchester Ira Toyota to buy, trade, lease, and service all my Toyota vehi I never had any complaints or issues, in the many years I’ve been going to Manchester Ira Toyota to buy, trade, lease, and service all my Toyota vehicles. My number one place for the best of the best in the automotive industry. More

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MO HOOKED ME UP WITH A NEW TUNDRA. I WOULD RECOMMEND MO AND RICKY AT IRA TOYOTA IF YOU NEED A NEW CAR OR TRUCK. I WOULD RECOMMEND MO AND RICKY AT IRA TOYOTA IF YOU NEED A NEW CAR OR TRUCK. More

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I had a fantastic experience at IRA TOYOTA My salesperson MO was incredibly professional, knowledgeable, and truly made me feel valued, not pressured. He patiently explained all the features of my new Toyota MO was incredibly professional, knowledgeable, and truly made me feel valued, not pressured. He patiently explained all the features of my new Toyota corolla cross, ensuring I understood everything before I drove off. The finance team was also great, and the whole process was smooth and stress-free, from browsing to taking the keys. I highly recommend asking for Mo if you're looking for an honest, helpful, and genuinely friendly guide to finding your perfect car!". More

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Mo was very very helpful. As being a new driver I couldn’t drive in snow he drove me home even in 3 ft snow.He also helped me with all the paperwork and insurance. As being a new driver I couldn’t drive in snow he drove me home even in 3 ft snow.He also helped me with all the paperwork and insurance. More

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Very friendly and welcoming. It was snowing sooo much that he came to drop us off in our new car. It was snowing sooo much that he came to drop us off in our new car. More

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I got in at the time of my appointment, and only about a hour ,and I was back on the road ,not bad at all. hour ,and I was back on the road ,not bad at all. More

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The service was done in a timely manner, and the fee was very reasonable. The service advisor was very nice. very reasonable. The service advisor was very nice. More

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