Ira Toyota of Manchester - Service Center

Great dealership. Nearly impossible to talk with someone. Several calls made to schedule service and ask questions. Very frustrating. Nearly impossible to talk with someone. Several calls made to schedule service and ask questions. Very frustrating. More

Lisa Dibenedetto was incredible assisting with my phone to car connection. She was so understanding and helpful. I highly recommend her and will continue to use her going forward to car connection. She was so understanding and helpful. I highly recommend her and will continue to use her going forward More

John is my associate and he ensured excellent customer service; service was fast , competent and friendly. service; service was fast , competent and friendly. More

I went in to get 1 tire replaced in which I called ahead of time to make sure they had the tire I needed. While they did the work I specifically made them knowledgeable ahead of time and asked ahead of time of time to make sure they had the tire I needed. While they did the work I specifically made them knowledgeable ahead of time and asked ahead of time if it was a doable timeframe to get the work done. My car was finished an hour after they told me it would originally take with no update during or an apology afterwards. More

I brought my vehicle in for routine service and the process was seamless. From check in to check out they were very professional and polite. Great job! process was seamless. From check in to check out they were very professional and polite. Great job! More

Amazing staff and outstanding customer service overall. I wouldn't take my vehicle anywhere else! I wouldn't take my vehicle anywhere else! More

Great job servicing my car and not price gauging or completing any unnecessary or frivolous repairs. The service rep, Ryan, was very responsive and kept me informed. They were very busy but made every completing any unnecessary or frivolous repairs. The service rep, Ryan, was very responsive and kept me informed. They were very busy but made every effort to get me on my way in a timely fashion. More

All very helpful- was my first time there. Liked the video of the work sent to my phone. Liked the video of the work sent to my phone. More

Service reps that I have worked with the two times in four weeks of ownership were ok to deal with and understood the issues I had with my new purchase (used vehicle, CERTIFIED). The lates one was trying four weeks of ownership were ok to deal with and understood the issues I had with my new purchase (used vehicle, CERTIFIED). The lates one was trying to convince me that replacing the SD card was an Internal software issue, not the SD card the manual tells you to check. Unfortunately, the sales staff and loan officer were not so truthful. I was told full warranty, but when came time for repairs of deficiency known at sale, they would not cover them. Also, I was told I needed brake and differential fluid changes. I put less that 1300 miles on it since purchase. I would think they would have changed fluids before sale. We now have a 3 letter word that should not be repeated. More

Till this visit was not impressed but Nate in parts and Jameson in service changed my mindset about IRA. These two employees know what customer service should be. You need more of employees like these two Jameson in service changed my mindset about IRA. These two employees know what customer service should be. You need more of employees like these two in sales More