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Ira Toyota of Manchester - Service Center

Manchester, NH

4.4
1,292 Reviews

1,292 Reviews of Ira Toyota of Manchester - Service Center

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September 17, 2024

Great dealership. Superb Service Manager (Bryan). Accommodating, thorough, timely, affordable, reliable and worthy of recommendations! More

by Shawna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan. who was in on his day off!!
Sep 20, 2024 -

Ira Toyota of Manchester responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

September 15, 2024

They gave me synthetic oil instead of conventional and didn’t say a word to me. Ive never put synthetic oil in my car, ever and I’ve gotten an oil change before from there. More

by sulwul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Sep 20, 2024 -

Ira Toyota of Manchester responded

sulwul, I’m sorry for the inconvenience you faced regarding your recent oil service. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at mcena@Group1Auto.com. Your cooperation will help us resolve this issue promptly. Thank you, Matt Cena Service Director

September 13, 2024

Had a very good experience with Jameson (Service Advisor). He went above and beyond to assist me with my issue. More

by cf
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameson Huntress
Sep 15, 2024 -

Ira Toyota of Manchester responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

September 13, 2024

The waiting area had plenty of sitting area and had individual rooms toos. The staff were very helpful and explained the things I needed to do for my car servicing and for the state inspection requirem More

by Prashant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Lampman
Sep 15, 2024 -

Ira Toyota of Manchester responded

Hi Prashant, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 12, 2024

I have a 20121 toyota corolla bought new, today I took it to the inspection and they tried to charge me $1300 for new brakes and the rotors are supposedly not good, I took the car to another service and my j More

by muhamed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mo Durakovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Ira Toyota of Manchester responded

muhamed, I’m sorry for the inconvenience you faced regarding your inspection. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at mcena@Group1Auto.com. Your cooperation will help us resolve this issue promptly. Thank you. Matt Cena Service Director

September 11, 2024

Service advisor was courteous and thorough. Work was done in a timely manner and finished before the time promised. More

by GDH
Workmanship
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 13, 2024 -

Ira Toyota of Manchester responded

Hi, your wonderful feedback and rating mean a lot to us. We hope to see you soon!

September 11, 2024

They are prompt, professional, and courteous. Their scheduling is very accommodating and timely. They also have some of the largest selection of vehicles in NH making it easier to shop. More

by Shirley Muldowney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameson
Sep 13, 2024 -

Ira Toyota of Manchester responded

Hi Shirley, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 10, 2024

Service staff very polite. .. Made the whole process as smooth and easy as possible... Awesome :) More

by joao.almeida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 13, 2024 -

Ira Toyota of Manchester responded

Hi, we always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ira Toyota of Manchester!

September 07, 2024

The service department did another great job for me today. I could not be happier. Bryan Bell is a great advisor that always takes care of me. Great people make for a great dealership. More

by bryneparker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Bell
Sep 09, 2024 -

Ira Toyota of Manchester responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 07, 2024

Service staff very polite. Did what they said about quoting a price. the 3 stars is for the lack of service trying to get answers the following day, multiple calls, no help. Ma More

by Plante.linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Sep 14, 2024 -

Ira Toyota of Manchester responded

Plante.linda, We apologize for the extremely disappointing experience you had in our service department. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. Thank you for considering our dealership. John McCarthy General Manager jmccarthy@Group1Auto.com

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