Ira Toyota of Manchester - Service Center

Sandra S. she's the best, got all my requested work done as I needed, and a big thanks to Tim D. she's the best, got all my requested work done as I needed, and a big thanks to Tim D. More

Pretty disappointing experience. I scheduled an appointment about a 10 days prior or so. I had 4 tires, 4 rims, and 4 TPMS sensors that needed to be put together, mounted, balanc I scheduled an appointment about a 10 days prior or so. I had 4 tires, 4 rims, and 4 TPMS sensors that needed to be put together, mounted, balanced, programmed, and installed on the vehicle. The rims were brand new in boxes, the tires and sensors were all new. I asked how much it would cost for this service, and also if the vehicle needs it, an alignment. I explained that everything was loose in the bed, and that I would like the old tires removed from the rims, and recycled. Service coordinator said that it's "included in the price of installing the new tires" Great! I was told 100 dollars for the service, and 140 dollars for the alignment. Great! I showed up at the dealer at 8:07am (Was told I can come in early for an appointment that was scheduled for 8:30). I spoke to one advisor (Cannot remember the name). She took my keys, I explained again what I needed, and she also had the information on her tablet, and then I went into the waiting room. I walked around, sat around, walked around some more, at about 9:50am I received a text message from the dealership, with a link to a video. Tech had the truck up on the lift and said what they were doing and that the truck also needed a differential service.... ok. Then a different advisor came in and looked for me (Angelina) She said that removing the old tires from the rims would be an additional cost. This is news to me, I asked her to have the tech just put the old wheels/tires in the bed of the truck and I'll figure it out. She also mentioned that the brand new boxes of the new rims got wet, and they're going to throw them out. Oook.... She left again, and it wasn't until about noon that I heard from her again, that the tech was almost done. I paid at 12:30. When it came time to pay, Angelina advised me that the total was 466.57. Ooooook..... That is not what I was explained to on the phone. She explained that it took an hour of labor to program the sensors..... A whole hour, and no longer included in the price that I was informed to on the phone. She said she can find out who I spoke to on the phone, because she didn't want me to leave upset. I left, 25 minutes later I decided to look at the tire pressures, and I noticed that they keep switching between 38 and 29 PSI randomly, between all 4 tires. Then I walked out, and noticed that none of my valve stem caps are on the wheels. They've gone on vacation. So all in all: 2 hours for the truck to enter the shop. 4 hours and 30 minutes by the time I left. Extra cost announced to take off and recycle old tires Old tires not taken off rims. Boxes (which were to be used to store the old rims) thrown out Extra cost tacked on for 1 whoooole hour to program 4 sensors. At a rate of $180 TPMS sensors not programmed correctly. Valve caps on vacation. At this rate I'm considering buying myself a tire mounting/balancing machine, it would pay for itself in 5 visits. I'm curious if the treatment was subpar considering I didn't buy neither the truck, nor the rims/tires/sensors. I left a message for the general manager John, and emailed Angelina. been a couple of days, no reply. I'm sure I'll get an email the moment I hit submit on this review For how incompetently everything was done, I am surprised at how they retain customers. If I did my job the way they did theirs, I would make international news, and it would be an absolute tragedy. More

I don't trust they you have to sing a lot of paper with out time to read and they love sales things that you don't need out time to read and they love sales things that you don't need More

Been going there since 2020 for service all been great I plan to come back again for my next service again great I plan to come back again for my next service again More

Great service. Pleasant and communicative staff. Great scheduling process. Comfortable waiting area while waiting for service completion. Pleasant and communicative staff. Great scheduling process. Comfortable waiting area while waiting for service completion. More

Took my father-in-law 2022 TRD Pro off road Tacoma in for service. Pulled into the service department. Was greeted by Michael. Took my info down and went on my way. About 2 hrs later my vehicle service was a service. Pulled into the service department. Was greeted by Michael. Took my info down and went on my way. About 2 hrs later my vehicle service was all done. Came to the dealership to pick up my vehicle. Michael told me that during service the technician dented my rear passenger side bumper and also scratched my rear passenger side fender. Exiting the service Bay Area. I was surprised and upset when I saw the damage. Even though the dealership was at fault. I would not have expected this type of behavior from an ASC Certified technician at a Toyota dealership. This is the type of behavior I would expect from a non maker dealership. I did receive an apology from Michael and Toyota will order and pay for the parts and do the repairs needed to the vehicle at no charged to me. I expect better care when it comes to taking care of the customers vehicles. More

John in service is excellent to work with. Fair and honest. Took our concerns seriously. Fair and honest. Took our concerns seriously. More

Fantastic service department. They are prompt , efficient and don't try to sell unnecessary services. Highly recommended. They are prompt , efficient and don't try to sell unnecessary services. Highly recommended. More

I was thrilled when IRA Toyota was able to get me in early the same day I called to deal with windows that wouldn’t shut and doors that didn’t lock . I also had oil changed. All other service depts were early the same day I called to deal with windows that wouldn’t shut and doors that didn’t lock . I also had oil changed. All other service depts were making me wait for more than a week. I was immediately able to get to and from dealership with shuttle. Sandra Silva , Service advisor was very cordial and helpful answering all my questions . I definitely will go back to Ira even if it is longer distance from my home . Vicki T More

Got 4- new tires and an alignment. No issues or drama. Take all my work to Ira Toyota. No issues or drama. Take all my work to Ira Toyota. More