Ira Toyota of Manchester - Service Center

Did like this dealership until a few months ago. Sales person was supposed to call me to test drive a new car once one came in. That was in June. Never heard from him. Today I went to have my car se Sales person was supposed to call me to test drive a new car once one came in. That was in June. Never heard from him. Today I went to have my car serviced, basic oil change and tire rotation. Was told it would be about an hour and 15 minutes. Was there for 2 hours and 45 minutes. Only explanation was that the shop was running behind. And there were only three technicians. Unfortunately we were told this after we sat there for almost 3 hours. Very poor customer service. Would not recommend this dealership for a new car nor service. More

Great service department Jameson Huntress is a great service advisor The whole team does a good job service advisor The whole team does a good job More

My service advisor was very personable and knowledgeable ! Hi highly recommend IRA Toyota . very professional ! Hi highly recommend IRA Toyota . very professional More

Great professionalism and transparency. I would definitely recommend to friends and family. Plenty of inventory if your looking for a tundra I would definitely recommend to friends and family. Plenty of inventory if your looking for a tundra More

They are extremely professional and very nice everyone. I recently had Ryan McCartney as my service Advisor and he was wonderful, they are all very nice. I recently had Ryan McCartney as my service Advisor and he was wonderful, they are all very nice. More

I complained about an issue with my car and they kept it there until they found it and they fixed it. I was extremely happy. there until they found it and they fixed it. I was extremely happy. More

Wonderful place to get the work done, you should have a glass wall to peak into the workshop although would be embarrassing at times glass wall to peak into the workshop although would be embarrassing at times More

Excellent service at Ira Toyota Manchester! I will not take my Tundra anywhere else for service. I will not take my Tundra anywhere else for service. More

Scheduled an appointment for just an oil change 3 days prior. Had to wait almost 3 hours when I came in 15mins before the appointment. Service advisor was good and professional and explained that to me, w prior. Had to wait almost 3 hours when I came in 15mins before the appointment. Service advisor was good and professional and explained that to me, would have been better to get a call prior to coming in or at least offered a way home if I have to sit at a dealer for almost 3 hours. It's like they just didn't care. They were decently busy but I've seen way way busier dealerships that get you in and out in less than an hour. I generally wouldn't have made much of a deal of this actually as it was more one of those "would have been nice" if it wasn't almsot 3 hours, and I would have left a better score, but what really got me upset was when I got my truck back and oil was covered all over the door, steering wheel, shifter and inside door handle. I get it, it's not brand new, it's a 3 yest old truck to me and it's a 2020, I keep my old truck new as it can, and very clean as I'm a detailer part time so seeing this is extremely disappointing. I emailed the service manager about this and and they haven't responded and it's been 8 days, hes either busy or just didnt care. Either way, its a 2 star for me. I can't leave a 1 star because, so far everything is running fine. I just hope they greased my driveshaft ujoint, other than that, I probably won't come back again. Ira used to be a good name around here. More

If it were possible to give zero stars, I would. I made a 7:30 a.m. appointment, got all the pets myself because the pets department had stated everything I needed was in back order without an avail I made a 7:30 a.m. appointment, got all the pets myself because the pets department had stated everything I needed was in back order without an available date. I was told an estimated 3.4 hours to get the job done, and dropped the car off the night before my appointment so it was there first thing.. I didn’t hear back from anyone until I walked back into the service department at 5:30 pm. Mind you, this is after calling, leaving voicemails, talking to the service desk receptionist, and even trying the texting feature. I just kept getting told someone would call me back. They parts I brought in were replaced, but apparently did not fix the issue my truck was having. NOBODY COMMUNICATED THIS TO ME AT ANY POINT! They did “an hour of diag at no charge”, which consisted of checking the 2 fuses I already checked before bringing my truck to the dealership to pay $180 an hour for someone to 3.4 hours and have my truck returned to me just as broken as when I dropped it off. Worst customer service experience I’ve ever had. There is no excuse for not returning a phone call or communicating the issue via text or email. The appointment was at 7:30 am and I didn’t leave the dealership until 6pm. Complete waste of time and money. More