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Ira Toyota of Manchester - Service Center

Manchester, NH

4.4
1,222 Reviews

1,222 Reviews of Ira Toyota of Manchester - Service Center

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October 03, 2023

Timely, efficient and overly communicative in terms of process and timing of my 20k servicing More

by Clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Cena, Jarrin Langlois, Cleveland Burwell
Oct 04, 2023 -

Ira Toyota of Manchester responded

It's fantastic to hear that your 20k servicing was timely and efficient and that the service provider communicated well with you regarding the process and timing. Thank you for your business, and we look forward to serving you again in the future.

October 02, 2023

I had a terrible customer experience my past visit with Toyota. Upon arriving to Toyota, my service advisor was extremely rude and condescending towards me. When I modified my appointment to add an inspect More

by Tomeo.janine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael the service advisor who worked on 9/29, Matt Cena
Oct 04, 2023 -

Ira Toyota of Manchester responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

September 30, 2023

I am very disappointed. It took 3:15 minutes for an oil change. I was also supposed to have the recalls completed only to be told they didn’t have the parts. I spent the maj More

by Sjfinnegan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Cena
Oct 03, 2023 -

Ira Toyota of Manchester responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

September 28, 2023

Super nice staff, young lady that helped me was amazing. Explained everything thoroughly, very friendly and great customer service all around. More

by jensaeger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young lady in service bay was exceptionally polite and personable
Sep 29, 2023 -

Ira Toyota of Manchester responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 27, 2023

Waited 10 minutes after pulling in while 7 customer service reps were at their station and there wasn't any other cars there except the car that was waiting next to me, they were there before me. They More

by lcarignan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 20, 2023 -

Ira Toyota of Manchester responded

I apologize for your delay in check-in. I know it’s an awkward feeling just waiting there. Please contact me directly so I can access your file and try to figure out how to make up for the bad start to your visit. John McCarthy General Manager jmccarthy@Group1Auto.com

September 27, 2023

I waited over 3 hours for my car. I told them I was leaving and 10 minutes after I left the car was ready More

by lindaandjimgreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Palumbo
Sep 29, 2023 -

Ira Toyota of Manchester responded

Thank you for your feedback about the long wait, lack of communication, and inconvenience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? John McCarthy General Manager jmccarthy@Group1Auto.com

September 27, 2023

Thay got us in and out in less then two hours thay also tried to keep us updated on our car and truck even though the one we normally see had a day off More

by Juneagerling2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 29, 2023 -

Ira Toyota of Manchester responded

We're pleased to hear that our team got you in and out in less than two hours and made efforts to keep you updated on your car and truck, even when your usual contact was off for the day. Efficiency and customer communication are important to us, and we're glad that we could meet your expectations. We're here to ensure you have a smooth and positive experience whenever you visit us. Thank you for choosing us, and we appreciate your kind words!

September 20, 2023

Bryan from the service department is the absolute best! He is so friendly and honest. The individuals who work to schedule the appointments are also incredible individuals with amazing customer service. More

by JBeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Sep 23, 2023 -

Ira Toyota of Manchester responded

We are thrilled to hear that you had a great experience, and it's wonderful to know that Brian provided you with excellent service, ensuring that everything was taken care of. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 17, 2023

Excellent experience motivation people person excellent staff,I love the way the staff approach the customer More

by Rv495859
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Ira Toyota of Manchester responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

September 16, 2023

I had a flat tire on 93 about 20 miles from home, not far from Toyota Manchester. Though very busy, Mr. B. Bell was sympathetic and took action. I am 84 and always fear a car problem on the road. I can’t tha More

by Blunun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Bell
Sep 23, 2023 -

Ira Toyota of Manchester responded

We're so happy we were able to help you out!

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