Ira Toyota of Manchester - Service Center

On The Road Emergency Leaving an appointment, I started my Prius and is sounder like a tractor. Figuring the worst, I called Ira service and spoke to my service rep, John O Leaving an appointment, I started my Prius and is sounder like a tractor. Figuring the worst, I called Ira service and spoke to my service rep, John Oliver. He said bring it right down so we can look at it. I had been sitting in their waiting area for 5 minutes when John came in to tell me it was a heat shield that had come loose and they could have me out in less than 30 minutes at a "very reasonable" cost . They did. I was thrilled that I could;d get such quick great quality service at a wonderful price. More

fast and accurate i arrived early and my service was completed early===important to me...free toyota care and inspection sticker was completed fast and thorough.great p i arrived early and my service was completed early===important to me...free toyota care and inspection sticker was completed fast and thorough.great place for seraice. More

Excellent service. Michael Avella is an excellent Service Advisor. He explained everything that was being done to my car. He also advised me on other issuse I had with m Michael Avella is an excellent Service Advisor. He explained everything that was being done to my car. He also advised me on other issuse I had with my car. I couldn’t have asked for a better Service Advisor. More

pleased with the experience My car was in to have the airbags replaced with respect to a recall. Mr. Oliver was very professional and thoughtful. He listened to my concerns abo My car was in to have the airbags replaced with respect to a recall. Mr. Oliver was very professional and thoughtful. He listened to my concerns about a loaner, which I truly appreciated. The work was done in a timely manner. More

5,000 mile maintenance check Very professional and helpful. Thank you! Jenny-Lynn Loring was great with me and my family. Looking forward to coming back and keep my truck running Very professional and helpful. Thank you! Jenny-Lynn Loring was great with me and my family. Looking forward to coming back and keep my truck running excellent! More

The Team at IRA Toyota Service is second to none. Cashier was very busy processing Work Order completions. The cashiers displayed excellent knowledge of customer service and Work Order processing de Cashier was very busy processing Work Order completions. The cashiers displayed excellent knowledge of customer service and Work Order processing details. Worked closely with service advisor John Oliver and had my auto issue resolved in moments for getting into the shop and out on time. Actuallly, much sooner than expected with excellent outcome. This IRA Team Knows what to do and understands a Team is much more than any one player... More

Go Somewhere Else I'm very unhappy with the service we received recently. My husband brought in his Toyota Tacoma (which was purchased brand new at this location) to b I'm very unhappy with the service we received recently. My husband brought in his Toyota Tacoma (which was purchased brand new at this location) to be fixed. After using the four wheel drive, which got stuck, there were mechanical issues and rubbing. We were told it was fixed and they upsold us with a bunch of regular maintenance issues for a total of $1,580. We picked up the truck, drove one mile and continued to hear and feel all the same issues. We brought it back. We were then told it was a tire that had slipped a band. We brought it to our tire company who spent three weeks attempting to locate the issue. New tires did not fix the issue. Putting on the old rims did not fix the issue. One month later, we call IRA Toyota again to let them know what they did did not fix the issue, the tires are not the issue and we were told "I don't know what to tell you. We fixed it." No, sir. YOU DID NOT FIX IT. Why would I be calling you AGAIN to fix a problem we've had for over a month if it was fixed? We've been without the vehicle for over a month!!! If this is how they fix the vehicles that are purchased through this location, I would HIGHLY recommend that you shop somewhere else. It's obvious that customer service is not their priority...upselling on maintenance and making a buck is. More

Great Experience Was able to get right into Service for a State Inspection without an appointment. Tyler Cotter was my service adviser and was great in communicating w Was able to get right into Service for a State Inspection without an appointment. Tyler Cotter was my service adviser and was great in communicating with me while I waited. Overall great experience. More

Friendly James Marsh was friendly, kept us well informed of vehicle status while in for inspection, needed a couple of marker lights replaced and call promptly James Marsh was friendly, kept us well informed of vehicle status while in for inspection, needed a couple of marker lights replaced and call promptly. More

routine maintenance they provided Fast, friendly, affordable service. they explained the process and how long it should take and met those expectations. they also did they provided Fast, friendly, affordable service. they explained the process and how long it should take and met those expectations. they also did not attempt to sell me any unnecessary service More