Ira Toyota of Manchester - Service Center

Won't stand behind their product or customers I wish there was a 0 star that we could give this dealership. We brought out car in for a known problem for the 2013-2015 RAV's, a Torque Converter. W I wish there was a 0 star that we could give this dealership. We brought out car in for a known problem for the 2013-2015 RAV's, a Torque Converter. We did our research and it looked like there was a "Special Service Campaign" that went out to certain 2013-2015 RAV owners who thought might be affected by the Torque Coverter. We were not on that list however, out 2015 RAV was in the shop for this week, diagnoised as a Torque Converter. IRA went to Toyota and bascially said, we have a RAV here that falls under the years affected however, their VIN doesn't show that it qualified under the Special Service Campaign" and asked Toyota for a good will. The bill to replace this was $2400.00, Toyota said they would cover $500.00. Toyota knows this is an issue with certain 2013-2015 RAV's, but not ours. However, here we are, with a 2015 RAV with a replaced Torque Converter. Fast forward...last night we spoke to a manager at Ira and informed him of our dissatisfaction with them not going to bat for us, etc. They basically came back with - because we haven't had our vehicle serviced with them, Toyota will not cover anymore! I will tell you one thing, we have had ALL of the scheduled maintenance done, when needed, and a local shop in town....the owner of this shop actually worked for Toyota of Nashua several years ago! So my advice, if you want Toyota to ever own their known issues, you should spend the extra hundreds of dollars and have it serviced at Ira (dictatorship if I've ever heard). bellow you will see the email that we received. ADVICE - TOYOTA NO LONGER STANDS TRUE TO THEIR VEHICLES AND IRA WILL NOT GO TO BAT FOR YOU. "Thank you for taking your time last night to discuss the concerns you were experiencing with your Toyota as well as the service you received from our dealership. I spoke with Toyota Corporate regarding the torque converter repairs recently made to your vehicle. As I mentioned in our phone conversation last night, when a customer requests a goodwill adjustment from Toyota Motor Corporation, many items come into play. Items such as length of ownership, brand loyalty, repair history, maintenance history, dealer loyalty, how many Toyota vehicles the customer has owned, etc. The dealership does not have any direct input other than electronically submitting the request to Toyota. In my experience, Toyota Motor Corporation has a long history of standing behind its products. In an attempt to find a reason why Toyota offered $500 goodwill and not covering the entire repair, I did some research on your vehicle's service historyOur records show that in an 8 month period in 2015 (March -November), your vehicle had driven 26,000 miles and had visited our dealership during that time period. All repairs were maintenance related as they were covered under the complimentary two year maintenance program. After 11/5/2015, 25934 miles, your vehicle did not return to our service department until 10/9/2018, 122,154 for an issue with the rear hatch pistons. I did a vehicle history search through CarFax Online (attached) in an attempt to see where else the vehicle has been for service since Toyota's database did not show any other dealer visits. CarFax shows the vehicle being serviced at various non Toyota franchised, independent repair facilities for the past three years / 100,000 miles.A few items come to mind that may have affected Toyota's decision. Lack of maintenance/repair history with a Toyota franchised dealer (Dealer Loyalty) and no history of torque converter shudder or drivability complaints while the vehicle was under any warranty, factory or extended. Attached, please find a copy of a letter Toyota sends owners with affected vehicles. This Special Service Campaign does not affect every 2013-2015 RAV produced. Toyota labeled your vehicle as one not being included in the Special Service Campaign. In the letter, you will find the address for reimbursement consideration. Whereas this is a Toyota Motor Corporation concern, your best source of successful reimbursement is to submit your paperwork directly to Toyota. Hopefully after careful review they will provide you with additional financial relief for the repairs. My anticipation is that this correspondence provides some explanation to Toyota's goodwill adjustment decision." Regards, ******* ******** More

Friendly staff and very efficient They got me into my appointment on time and had the vehicle done quickly; no complaints. They also have a nice waiting area....and it doesn't hurt th They got me into my appointment on time and had the vehicle done quickly; no complaints. They also have a nice waiting area....and it doesn't hurt that the coffee is good as well. More

Perfect! Service is remarkable...one of its kind. The staff are courteous and very pleasant. I've always trusted Toyota Service. I won't have any o Service is remarkable...one of its kind. The staff are courteous and very pleasant. I've always trusted Toyota Service. I won't have any other auto shop work on my car. I highly recommend Toyota Service to all. More

15,000 mile service Jim Marsh was very professional and helpful. They found signs of mouse damage and informed me about it and how to deter them...very helpful informatio Jim Marsh was very professional and helpful. They found signs of mouse damage and informed me about it and how to deter them...very helpful information. More

Review of Performance: Jenny Loring Courteous, professional and competent, Jenny provided a thorough, top-notch review of the 75k service to be performed, and once complete, reviewed the Courteous, professional and competent, Jenny provided a thorough, top-notch review of the 75k service to be performed, and once complete, reviewed the work performed. Excellent job! More

Good Service Service went smoothly. Arrived for an oil change and the wait time was reasonable. Service adviser was mild mannered and easy to communicate with. Fac Service went smoothly. Arrived for an oil change and the wait time was reasonable. Service adviser was mild mannered and easy to communicate with. Facility and Bathrooms are very clean. All in all it was a good experience and I will continue using IRA Toyota for my Parts and Service needs. More

Normal maintenance on my 2012 Rav4. Always had wonderful service, the personnel know what their doing & how to make the customer know any work will be done by the most reliable mechanics Always had wonderful service, the personnel know what their doing & how to make the customer know any work will be done by the most reliable mechanics. More

Rav4 owners We have owned 7 Rav4s and leased the last 2. So, we are definitely Toyota People. And we have owned Toyota's since 1979. The Mons We have owned 7 Rav4s and leased the last 2. So, we are definitely Toyota People. And we have owned Toyota's since 1979. The Mons More

Prompt, coutrteous service! John Oliver - excellent rating ! Prompt, courteous, knowledgeable. Advised me of some future recommendations without strong arm tactics. Wonderful s John Oliver - excellent rating ! Prompt, courteous, knowledgeable. Advised me of some future recommendations without strong arm tactics. Wonderful service and had the added benefit of great coffee in comfortable waiting area! More

Helpful All were great with me. Gave me a list of work to be done and took care of the Recall. Will keep the list visible for each visit. All were great with me. Gave me a list of work to be done and took care of the Recall. Will keep the list visible for each visit. More