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Ira Toyota of Orleans

Orleans, MA

Overview
Reviews
Vehicles
4.2
426 Reviews
Call Dealership (774) 801-7100

16 O'Connor Rd.

Orleans, MA

02653

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Showing 426 reviews

February 23, 2024

Tatiana was very thorough and never pressed me to accept suggested services. Very accommodating too. More

by cswalkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Report | Print
Feb 26, 2024 -

Ira Toyota of Orleans responded

It's wonderful to hear that Tatiana provided you with thorough service and was accommodating to your needs. We appreciate your positive feedback about the non-pressuring approach regarding suggested services. Thank you for choosing us, and we look forward to providing you with excellent service in the future!

Helpful
February 22, 2024

Ira Toyota went above and beyond to get me in my vehicle, not only was my salesmen knowledgeable, but the other salesmen on the floor were happy to help with questions throughout the process while waiting. M More

by jcarreiro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cary Paine
Report | Print
Feb 26, 2024 -

Ira Toyota of Orleans responded

We're thrilled to hear about your positive experience at Ira Toyota! It's fantastic that your salesmen were knowledgeable and that the entire team went above and beyond to assist you. Repeat business and satisfied customers are a testament to the dealership's commitment to providing excellent service. Thank you for choosing Ira Toyota, and we look forward to serving you in the future! Safe travels in your new vehicle!

Helpful
February 20, 2024

Convenient and friendly-they’re very nice there and it’s easy to wait in their lovely waiting room! More

by gold_berger2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Report | Print
Feb 24, 2024 -

Ira Toyota of Orleans responded

We're thrilled to hear you had a convenient and friendly experience with us! Our team strives to provide excellent service, and we're glad you found our waiting room welcoming. Thank you for choosing us!

Helpful
February 16, 2024

Was a very efficient and effective occurrence to replace a battery that was over 5 years old. Happy results!! More

by geowilli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Addison, Tatiana Perez
Report | Print
Feb 23, 2024 -

Ira Toyota of Orleans responded

We're glad to hear that the process of replacing the over 5-year-old battery was efficient and effective, resulting in a happy outcome. Thank you for choosing us, and we're here for all your automotive needs. Safe travels!

Helpful
February 12, 2024

Excellent service as always. Service Writer Tatiana Perez is outstanding Even the courtesy shuttle driver Ryan is a great guy! Just an all around great experience at Ira Orleans More

by CharlesJOConnor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Report | Print
Feb 16, 2024 -

Ira Toyota of Orleans responded

Thank you Charles for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

Helpful
February 09, 2024

Excellent service, easy appointment setting, great multipoint inspection and follow up. Professional services advisors. Great location. More

by Mike McC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Report | Print
Feb 13, 2024 -

Ira Toyota of Orleans responded

Thank you for sharing your positive experience! We're delighted to hear that you received excellent service, found it easy to set up an appointment, appreciated the thorough multipoint inspection, and experienced great follow-up. It's wonderful that our service advisors provided professional assistance. We appreciate your business and look forward to serving you again in the future!

Helpful
February 08, 2024

Have taken our two Toyotas to this dealer for over 6 years now. Even though the dealership changed hands, the service has been consistently good. More

by mtmonadnck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Report | Print
Feb 10, 2024 -

Ira Toyota of Orleans responded

Thank you for your loyalty over the past 6 years! We're delighted to hear that despite the change in ownership, you have consistently received good service for your two Toyotas. Your trust means a lot to us, and we appreciate your continued business. We look forward to serving you and your Toyotas for many more years.

Helpful
February 05, 2024

Convenient and reliable with good service, waiting rooms, comfortable chairs and OK coffee. Bad information on Saturday discounts. More

by Sclouther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Report | Print
Feb 09, 2024 -

Ira Toyota of Orleans responded

Thank you for providing feedback about your experience. We're glad to hear that you find our dealership convenient and reliable, with good service and comfortable amenities. However, we apologize for any inconvenience regarding the Saturday discounts. We appreciate your input and value your business.

Helpful
February 04, 2024

It was a very busy morning and I thought the staff were very professional and handled the customers nicely More

by anna31jl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Report | Print
Feb 06, 2024 -

Ira Toyota of Orleans responded

Thank you for the kind words Anna! We are very happy to hear that we were able to provide you with an enjoyable experience!

Helpful
February 04, 2024

Service department is very efficient, though I have not worked with the sales department at this dealership More

by craigplotkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Feb 08, 2024 -

Ira Toyota of Orleans responded

Efficiency in our service department is a top priority, and we appreciate your positive feedback. If you ever decide to explore our sales department, we'll be here to assist you. Thank you for taking the time to share your experience, and we look forward to serving you in the future!

Helpful
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