Iron Trail Motors

VW TDI Buyer I purchased my used VW Beetle TDI from Iron Trail Motors. While negotiating the purchase, Iron Trail agreed to have the front bumper repaired. I waite I purchased my used VW Beetle TDI from Iron Trail Motors. While negotiating the purchase, Iron Trail agreed to have the front bumper repaired. I waited to see if the repair was made before writing this review. Sure enough, the appointment to bring my Beetle to the body shop came and after a week, the bumper was repaired. They did a very nice job repairing the front bumper. With this purchase experience, I can trust Iron Trail Motors to fulfill there end of the purchase agreement. Robby was great to work with and he didn't play around. He got right to the facts and made it easy to make a purchase decision. More

Unorganized poorly managed I bought a vehicle through Virginia. The salesperson I dealt with was very nice, but clearly inexperienced. We were told our vehicle was ready to be p I bought a vehicle through Virginia. The salesperson I dealt with was very nice, but clearly inexperienced. We were told our vehicle was ready to be picked up. When we got there my vehicle wasn’t even there. We waited hours then Once it did arrive, it was not prepared at all. Car needed a Wash, gas, didn’t have the repairs and accessories we had discussed previously. I was so frustrated I almost cancelled the sale. More

Although the sales team was great, service is deplorable. Oil change/rotation/checkup on 2018 Equonox took over 2 hours with an appointment. Concern over wiper blade not addressed. Facilities were very poor Oil change/rotation/checkup on 2018 Equonox took over 2 hours with an appointment. Concern over wiper blade not addressed. Facilities were very poor. Had to go to next building for rest room. Would not recommend service department to anyone. More

Excellent service I stopped in for an oil change without an appointment and was able to get right in. The staff and crew were very professional and polite. Even though I stopped in for an oil change without an appointment and was able to get right in. The staff and crew were very professional and polite. Even though the last person (not Iron Trail) to change the oil filter had put it on too tight, the crew worked hard and got the job done. I am very thankful for the efforts of all. I was there for less than an hour total. I am frequently critical of those in any service position as I have owned a shop in the past and I currently work in a customer service center. I am well aware of what is needed to provide proper service, and I expect a certain level of that service in my dealings with any company. I am very happy with the work that was done, how it was done, and how I was treated. More

Great salesman, Great Toyota Highander Matt greeted us promptly in the lot and helped us find the vehicle that would best suit our needs with the features we wanted. The Toyota Highlander Matt greeted us promptly in the lot and helped us find the vehicle that would best suit our needs with the features we wanted. The Toyota Highlander was an excellent choice for us. Matt took the time to explain the features so that we are fully enjoying the Highlander. More

Thumbs up to sales people and manager I was very happy with Matt and Amanda the sales manager and the other staff there were polite. I would recommend them to friends and other family memb I was very happy with Matt and Amanda the sales manager and the other staff there were polite. I would recommend them to friends and other family members . Randy H. More

Check Engine Light I was out driving, running errands to prepare for the upcoming Christmas holiday, when my "check engine" light came on. I always panic when that happe I was out driving, running errands to prepare for the upcoming Christmas holiday, when my "check engine" light came on. I always panic when that happens, as I never know if it's a major or minor issue. I called Iron Trail Motors, told her my problem, and was informed that someone would call me back. Because of the holidays, I worried that the garage was super-busy, but someone called me back in under 10 minutes, inviting me to bring my vehicle in. I did. They diagnosed and repaired my issue right then. Top-notch, courteous, professional service all around! So grateful! More

Two thumbs up Irontrail made sure the deal would happen and the salesman Eric was honest and professional. Great place to buy or lease the vehicle of your dreams. Irontrail made sure the deal would happen and the salesman Eric was honest and professional. Great place to buy or lease the vehicle of your dreams. More

Great no pressure experience Our sales person Matt was great and sales manager Amanda helped us find the truck we needed for our intended use we hope the customer service will be Our sales person Matt was great and sales manager Amanda helped us find the truck we needed for our intended use we hope the customer service will be as great if we need it More

Service on my leased car. I am currently leasing a brand new car from iron trail with only 8000 miles on it. The car has so many problems, and this service department is incapa I am currently leasing a brand new car from iron trail with only 8000 miles on it. The car has so many problems, and this service department is incapable of fixing them. I bring my car in monthly for the SAME problems. Terrible customer service. More