Irvine BMW

SERVICE CHARGE TO PAY FOR ISSUE FROM SAME DEALERSHIP SERVICE On 09/21/2018 I brought my BMW X5 in for brakes that was covered by my BMW maintenance warranty. At that time BMW Irvine also performed an Intake sil On 09/21/2018 I brought my BMW X5 in for brakes that was covered by my BMW maintenance warranty. At that time BMW Irvine also performed an Intake silencer service and also replaced the air filter element. Only 14 days later or 578 miles later my BMW gave me a critical warning engine low power and it shut down in the street. I had to get the BMW towed to BMW Irvine on 10/06/2018. . On 10/6/2018 they charged me $150.00 stating the High Pressure Pump connector was not properly installed in the 3 pin connector. When I reviewed the bill it stated they had to remover the air filter housing and intake pipe to perform diagnostic on the engine. I informed Chris Erickson who is the service manager that who ever worked on the car did not properly reinstall the connector. The only service I had was 14 days prior and it was Irvine BMW who preformed an Intake Silencer service. Chris Erickson was stating that the part is cover but if a previous service technician did not properly reinstall it that is not covered. As you can see that the only service I had done in the last 14 days was Irvine BMW, only 578 later a major engine fault was caused by a service technician not properly reinstall the connecter as per BMW Irvine. BMW Irvine does not want to take the blame that 14 days ago when the technician was working with those parts or in the area that he accidently or forgot to reinstall the intake connector. This caused a major engine shutdown. I am requesting a full refund of $150.00 from Irvine BMW since they were the only service repair that worked on my car before and after it was discovered. They said they cover the part if is defective but not if a service tech did not properly reinstall it. I informed them the previous service was Irvine BMW for work in that area of the car. I purchased an extended warranty to cover unexpected service bills. How can they warranty part, but not if the part become unattached by the previous BMW Irvine service tech More

Painless experience Very professional feedback, explained the difference between a certified and non-certified vehicle. Now we will see value of dealer if we encounter an Very professional feedback, explained the difference between a certified and non-certified vehicle. Now we will see value of dealer if we encounter any other questions or problems after we purchase the car. More

From start to finish was a great experience. It was a great experience. My salesman Danny was very helpful and made the process smooth and comfortable to buy. I would highly recommend the irvine It was a great experience. My salesman Danny was very helpful and made the process smooth and comfortable to buy. I would highly recommend the irvine dealership! More

Great service Gary the service writer is absolutely the best. He really takes pride in his work the dealership in the service department is fantastic and do great s Gary the service writer is absolutely the best. He really takes pride in his work the dealership in the service department is fantastic and do great service More

Annual Vehicle Service Excellent experience made possible by the attentiveness and professionalism of the Service Advisor, Gary Temel. Very thorough in describing service r Excellent experience made possible by the attentiveness and professionalism of the Service Advisor, Gary Temel. Very thorough in describing service requirements, keeps you informed while you wait, and follows up until you leave the dealership. I hav referred a friend who now uses him exclusively. More

As usual Gary was great! Gary is a pleasure to work with. He is always very friendly and cares about my car! Fast service and my car looks and runs amazing! Gary is a pleasure to work with. He is always very friendly and cares about my car! Fast service and my car looks and runs amazing! More

Warranty service Meet my service writer Gary on time and he took care of my issues in a very quick and professional manner.. he has constantly been great when ever I h Meet my service writer Gary on time and he took care of my issues in a very quick and professional manner.. he has constantly been great when ever I have asked for assistance with my car. He is a very good asset for Irvine BMW. More

Fast service My car needed a service but I was so busy to make an appointment when I called Jesse Alter he got my car in service. He was extremely helpful and made My car needed a service but I was so busy to make an appointment when I called Jesse Alter he got my car in service. He was extremely helpful and made sure that I get my car back on time. More

BMW i3 service Jesse Alter is an excellent service representative. He handled the check-in, communication and check-out without issue. He provided daily updates un Jesse Alter is an excellent service representative. He handled the check-in, communication and check-out without issue. He provided daily updates until the vehicle was ready for pickup. More

Service The service is always first rate. My service adviser is the best based on his attention to details and focus on quality. He makes the visit easy. The service is always first rate. My service adviser is the best based on his attention to details and focus on quality. He makes the visit easy. More