Irvine BMW

Took my new 535i with 6K miles for Oil change had wait 3hrs Service is bad and place looks like a mess . Been three twice for same issue with no response , I will never go there again and will move to another s Service is bad and place looks like a mess . Been three twice for same issue with no response , I will never go there again and will move to another service center. More

Great customer experience I just got my new vehicle on November 9th. I'm very happy with my 2016 BMWx5 bought from Irvine BMW sales agent Brandon Kim. The whole purchase was a I just got my new vehicle on November 9th. I'm very happy with my 2016 BMWx5 bought from Irvine BMW sales agent Brandon Kim. The whole purchase was a smooth and easy process. At first my husband and I went to Irvine BMW and we couldn’t find the car we want in terms of configuration, exterior and interior color. Brandon helped us for a special order. We received car in about 4 weeks only. Thank you Brandon Kim, you did a great job explaining options, getting a great deal, and even reminding and follow up on activate BMW Assist …, everything was straightforward, great customer experience. Highly recommend Brandon Kim for your next new car!! More

Bought a great car! I bought my 2016 435i from Irvine BMW with the help of Brandon Kim and YiWen Ting. I was not in the market to purchase a new car that day, but with I bought my 2016 435i from Irvine BMW with the help of Brandon Kim and YiWen Ting. I was not in the market to purchase a new car that day, but with Brandon and YiWen's help...I have a beautiful new car in my driveway!! More

Bought 2 cars from Brandon Kim at Irvine BMW I came to the dealership needing to buy 2 cars. At first, I didn't feel like I got a lot of love from the salesmen, which is understandable because I I came to the dealership needing to buy 2 cars. At first, I didn't feel like I got a lot of love from the salesmen, which is understandable because I came in without an appointment wearing a T-shirt and shorts. I asked for help, and the sales manager introduced me to Brandon Kim. Within two hours, Brandon and I agreed on a deal to buy 2 cars: M235i and X5. The primary reason I agreed to buy these 2 cars so quickly was because I felt Brandon was being honest with me and worked really hard to find the right car at the right price for me. At the end of the day, that's all a consumer can ask for, is to get a fair deal with an honest salesman. I was able to drive away with the M235i fairly soon after making the deal. But the X5 was being shipped, so I had to wait a while for it to come in. During that time, Brandon kept in touch with me on the status of the car. There was a point when the X5 seemed like it may not come in by the time he'd promised, he was willing to find ways to get me a loaner car. Fortunately, the X5 came right on time, so he didn't need to get me a loaner car, but it does show great customer service on Brandon's part. More

Horrific dealership and terrible management! This dealership has no consideration or concern for consumers. They just care about taking the the most money they can from unaware customers and then This dealership has no consideration or concern for consumers. They just care about taking the the most money they can from unaware customers and then leaving the customer to the service department to clean them out of any money they had left over. Some of the sales guys there are incredibly deceptive and dishonest. The service center is equally bad because they try to push heavily overpriced and sometimes unnecessary services. Management is unresponsive and generally unavailable - not surprising in a shop like this. Be careful. More

Purchased new BMW 320i Brandon did a great job finding the right car, explaining the options, costs, and getting a very good deal. It was a very good day. We got the car we Brandon did a great job finding the right car, explaining the options, costs, and getting a very good deal. It was a very good day. We got the car we were looking for at the right price. Thank you Irvine BMW. More

Wonderful salesman and dealership I called in to see if they had a 428i available I talked to Brandon Kim and he was very helpful in finding the exact color I wanted. I made an appoint I called in to see if they had a 428i available I talked to Brandon Kim and he was very helpful in finding the exact color I wanted. I made an appointment with him and when I came in the staff at Irvine bmw were all helpful starting from the sales person to the general manager to the finance department. I am glad I chose Irvine bmw I went to look at the same car at McKenna bmw and the salesperson and manager were very rude. I recommend Irvine bmw if your looking to purchase a bmw it was a quick process leasing the car. More

Great Dealership, Good Deals with Generous Financing Terry Zwarka was great to work with, he gave us plenty of his time to explore the lot and find exactly the car we wanted. He went above and beyond to Terry Zwarka was great to work with, he gave us plenty of his time to explore the lot and find exactly the car we wanted. He went above and beyond to get us a good deal, matching a quote we had received from another dealership without hesitation, and even gave us his own dinner when we mentioned we we're hoping to get some food and the paperwork was taking some time. The financing at Irvine BMW was also great, giving us a better rate than any of the other dealerships we'd looked at, even taking a full percentage point off our APR for purchasing an additional coverage package that we we're already considering. (The APR reduction far out-values the added cost of the package as well, so that was a no-brainer). The dealership grounds we're very nice, especially considering that they we're undergoing remodeling. It was one of the nicest dealerships I've been to, including other luxury car brands, and after they are done remodeling I can only imagine it will be even better. More

A++ experience. Easy folks to work with. Transaction was quick and effortless. Financing was pleasant and the interest rate was spectacular. Selection was large. Service department is fast a Transaction was quick and effortless. Financing was pleasant and the interest rate was spectacular. Selection was large. Service department is fast and friendly. Contact Michael Quinn and he will take very good care of you. More

Deceptive expensive not a pleasant dealership to work with I went to this Irvine BMW to return my lease and lease another BMW from them. During the negotiation the sales person Maz was very rude to me and was I went to this Irvine BMW to return my lease and lease another BMW from them. During the negotiation the sales person Maz was very rude to me and was very deceptive in offering me a deal. He kept suggesting loaner vehicles to me which I thought were new cars. They also tried cornering me into leasing from them by saying I could only lease my car from Irvine BMW because "they put the paperwork in already" after hearing that i quickly left the dealership. They are not honest, beware of them trying to sell you their loaners and deceptive sales practices. Horrible experience, I do not recommend going to them. On the contrary I do get my vehicle serviced there and had not run into any issues with the service department. Everyone was polite and had no issues. More