Irvine BMW

Worst experience ever. False advertising. Untrustworthy. Would say anything to make a deal. Management unresponsive. Will never go back. Just bought from Crevier today and what a great Untrustworthy. Would say anything to make a deal. Management unresponsive. Will never go back. Just bought from Crevier today and what a great experience. I actually enjoyed this buying experience with Crevier. I have been a BMW owner for 20+ years. Note that I did not list the employee name because I do not blame him for the experience. He did fine but his surroundings are corrupt. More

I towed my car in yesterday 12/20/2013 for service . My car has the extended warranty and the service consultant Justin Slogar kept arguing with me that I have no extended warranty but finding out after car has the extended warranty and the service consultant Justin Slogar kept arguing with me that I have no extended warranty but finding out after 45 minutes that he entered the wrong Vin number "go figure". I got the service papers and the rental request to which is covered under my extended warranty. I went to get my rental and I gave them my insurance ,driver license and credit card. The person at the rental desk tells me that I'm restricted from the rental and this needs a manager approval and he told me the manager is out now and should be back in 10 minutes. I waited almost one hour and 15 minutes for he majesty to get back . The person at the rental calls me to go at see the service manager Jose Fernandes. I went to his office and I asked him what seems to be the problem and why I am restricted from getting my rental . He would not explain why and kept telling me you are restricted with a bad attitude and hand gestures, then he asked me to leave his office cause he does not want to help me. I bought from this dealership two BMW in 2011 and do you think I will be back ,NO" I believe someone at this dealership should look into Jose fernandes attitude and teach him service manners and etiquette to how to deal with customers . I will be talking to my lawyer in regards to him breaching my contract on car rental . Happy holidays, K M More

Irvine BMW = CROOKS Let me start off by saying that Irvine BMW = CROOKS Let me start off by saying that I have never written an online review before, ever. However, the disaster that is Irvine BM Irvine BMW = CROOKS Let me start off by saying that I have never written an online review before, ever. However, the disaster that is Irvine BMW pushed me to write this. I purchased a pre-owned BMW M5 a few weeks ago. I went ahead and purchased from a main dealer expecting a car that has been properly inspected prior to my purchase. Boy, was I wrong! This car was purchased as a second/weekend car and I expected it to be without defects. At the very least they should have been identified prior to my purchase. The first time I drove the car at night I noticed the headlights pointing down. Also, noticed an oil leak in my garage. Furthermore, the car was making a high pitched whining noise from the engine on cold start in the morning. I took the car to Crevier BMW to get it inspected. Mind you at this point I had put only about 100 miles on the car myself. Crevier inspected the car and did confirm my concerns. The car has a broken engine oil cooler, broken headlight level sensor, broken thrust arm bushings, and defective a/c tensioner. Roughly $3,500 in repairs. It is absolutely disgraceful, that they would sell a car with such defects, especially the headlight level sensor and bad thrust arm bushings. These are safety items!!! Armed with this information, I took the car back to Irvine BMW to hopefully get these issues addressed. The car was there a few days until I got a call from their service manager, Jose. Jose basically denied any fault on their part and insinuated that I must have hit something to cause the damage. He basically called me a liar. This guy has the absolutely worst customer service skills of any manager I have ever dealt with. Meanwhile, I also called the manager of their used car sales, Brian Anderson, and did not receive a phone call back. I also called the General Manager, Howie, and did not receive a call back. I guess they were too busy bending over the next sucker. This experience has really put a bad taste in my mouth. The fact that they had no interest in helping my really shows their character. They definitely lost a customer for life. To add insult to injury, when I was picking up my car I overheard a lady complaining that it has been over an hour since the service porter told he would bring her car up. In conclusion, Irvine BMW did not properly inspect a car that they put on their lot and misrepresented it as a car without issues. They had no interest in making things right with me after I discovered the preexisting issues with the car. I would highly suggest that anyone interested in purchasing a pre-owned BMW, avoid this dealership like the plague. More

My brand new BMW has about 4k miles on it and the "drive train malfunction" light came on and the car was undrivable. Called Irvine BMW, since that is where we had bought our three cars, and service "drive train malfunction" light came on and the car was undrivable. Called Irvine BMW, since that is where we had bought our three cars, and service lady rudely said they were just too busy and to perhaps call back the following Monday. Well now I am stuck. We called Crevier BMW and they said that a drive train malfunction has an obvious priority and immediately sent a tow truck and gave me a courtesy vehicle. Unbelievably bad service from Irvine. More

I should have known that this dealership was trouble before I signed the paperwork for my car. I was warned by friends, but the salesman I was working with was a nice guy, so what could go wrong? before I signed the paperwork for my car. I was warned by friends, but the salesman I was working with was a nice guy, so what could go wrong? I ordered my car exactly the way I wanted it, waited 3 months, and before I took delivery, the salesman had left the dealership. He was replaced by someone that actually told me to go somewhere else when I wasn't happy with something. Really? When the car was delivered, it had a rattle that was unacceptable to me and I stated it needed to be fixed before I took delivery of the car, and a couple hours later, it was. 8 months down the road, the rattle is back and these guys can't figure it out. Even worse, they refused to fix it and said that BMW NA told them that it was "acceptable". I'm glad they can decide these things for me! Why could it be fixed before I bought the car, but can't be fixed now? This has been the worst service I have ever had at any dealership, regardless of manufacturer. Irvine BMW doesn't care about the customer. Why do I say this? Well, they don't communicate anything to the customer. They had my car for 4 days, didn't work on it all, and didn't tell me anything. I found out when I read the service invoice that they decided what is acceptable to me saying that some cars rattle and I have to live with it. Funny the loaners don't have it, and neither did any of the other cars that I looked at. I wish I would have walked away from this dealership when I had the chance. I should have stuck with Acura since their cars are more reliable, but I loved the BMW. If you do get a BMW, do yourself a favor and go to Crevier, Sterling, or one of the many dealerships around the OC area. Don't go to these guys. I know this is a rant, but based on my experiences, they really don't deserve your, or any customer's money, so I'm doing my part to warn future customers. If my review keeps one person from going to them for a sale or service, I will be happy. Gary Temel, Rob Davis, and Jose Fernandez: thanks for nothing. Your lack of communication and concern for customer satisfaction is truly disappointing and is worth as much as I paid for this service: NOTHING. More