Irvine BMW

Irvine BMW has the worst sales/service experience that I have heard of. When purchasing my vehicle I was paying in cash and did not plan to haggle the price at all. For any easy customer like that one would have heard of. When purchasing my vehicle I was paying in cash and did not plan to haggle the price at all. For any easy customer like that one would think that the sales people would jump at the chance. Instead it was as if I was putting them out. Then after purchase, a year later the car has been in the service shop at least 4 times, and everytime it is a pain to get an appointment and find out what the actual problem is. On top of this they expect that you have other modes of transportation. No loaner cars are provided even when a brand new car is not working properly. I am very unhappy with this dealership. I also agree with previous reviews that the receptionists are very unprofessional, rude and unpolished. More

We went to Irvine BMW because we had been there before and appreciated the attentive staff and their willingness to back off when we just wanted to look at their certified pre-owned Z4s. When we went ove and appreciated the attentive staff and their willingness to back off when we just wanted to look at their certified pre-owned Z4s. When we went over last weekend, we had a good idea what we wanted. A.Z. was our salesman, and he was intelligent, responsive, accommodating about a test drive and answering even the hard questions, and he understood our needs exactly because he asked questions of his own and remembered the answers. After we decided on the car we wanted, we enjoyed a tri-tip and salad lunch from the grill they had fired up under the portico. This gave the finance department a chance to get our file together. We were soon in Ali Vossoughi's office, where the paperwork had been fully prepared for us. Ali went over every document with us, as attentive as A.Z. to our questions and answers. In the end, we had an agreement that matched exactly what we had settled on with A.Z. Our experience with Irvine BMW was the quickest, most pleasant automotive transaction we have ever had with a car dealer. We have since had three followup calls from A.Z., one to be sure we were happy with the car, second to followup on a small repair that he had handled in 20 minutes, and the third to wish my husband a happy birthday ... he even remembered the date we had mentioned as being a special day. I would recommend this dealership in general and the two gentlemen who handled our needs in particular. There was an air of dedicated service that I have seen only at a Lexus dealership. My husband has had five Lexus models in the past 15 years, and we have always considered those dealerships to be top-flight. Well, look out, Lexus -- Irvine BMW had taken your playbook! More

My husband leased a car at Irvine Bmw 3 years ago. Over a year ago, when we were looking to get married, he tried to sell his car. When his car wouldn't sell he decided to look on carfax and found out tha a year ago, when we were looking to get married, he tried to sell his car. When his car wouldn't sell he decided to look on carfax and found out that there was odometer fraud on his car. He immediately looked into it and foundout that it was like that due to a clerical error by BMW. He walked into Irvine BMW to talk to the GM and was given the run around for over 3 hours. He was told that the Gm was not there and the used car manager wasn't either, then as he was leaving, he saw them both leave for lunch. He contacted Irvine BMW by phone and they blamed the DMV even though we had proof that it was their error. They told him not to do anything and they would fix the problem. Well, they never did anything and he had to get a lawyer involved. They told our lawyer that they fixed the problem a month ago (over a year after we originally contacted them). Well, we went to trade the car in the other day and were told by the dealership that it isn't fixed and that the car is still branded. Now we have to deal with this all over again and Irvine BMW doesn't care to help! It is disgusting!!!!! NEVER NEVER do business with Irvine BMW!!!!!!! More

I have been in the market for a new X5 for a while now. When I was finally ready to make the purchase I went to Irvine BMW as they are my "local" dealership. Upon walking into the showroom I noticed both When I was finally ready to make the purchase I went to Irvine BMW as they are my "local" dealership. Upon walking into the showroom I noticed both receptionists were eating lunch. They looked put off by the fact that a customer was coming in and was about to disturb the meal of double cheeseburgers and fries. Judging by the way they were shoveling them in they must have been the best burgers on the planet. After standing in front of them silently for 30 seconds and wondering if I was in some bizaro world where car dealerships don't want to sell cars I asked the lady closest to me if she would call a salesman to help me out. After the eye rolling she picked up the phone receiver and proceded to dial an extension...no answer. She then said that...now get this "There is nobody available to help you." I replied "Excuse me...there is NOBODY that can help me?" Not even a 'Sorry, but have a seat and I'll keep trying' The bottom line here was that NOTHING, not even a paying customer was gonna come between her and lunch. At this point I turned around and walked out complety in shock. I would really love to know how good business is at Irvine BMW if they are turning customers away at the door. Having read a number of posts on this site I see how they treat the customer after the sale. But a pre-sale customer...heck that's the honeymoon stage. They should be schmoozing me. At least offer me the lame self-branded bottle of water while I wait for someone to become available. If you have found this site while trying to decide where to buy your next (or first) BMW please, do not give one penny of your hard earned money to Irvine BMW. It is my opinion that you will regret it. More

I needed to take my car in for emergency service due to a check engine light and very rough idle. David Stosich was my service advisor, and he treated me with the utmost respect and courtesy. He worked har check engine light and very rough idle. David Stosich was my service advisor, and he treated me with the utmost respect and courtesy. He worked hard to get my car taken care of in a timely manner. He was the ONLY service advisor at the dealership on the Saturday that I needed to drop off the car. He had my car back to me promptly and took care of all the warrenty paperwork without troubling me at all. David was knowledgeable and very friendly. I never would have expected such excellent service from a dealership, especially since I didn't purchase my car there. More

My partner and I purchased two vehicles in July of this year. One was a new BMW X5 and the other was a certified pre-owned 330 CI. While the X5 has been great the experience and have had no problems. year. One was a new BMW X5 and the other was a certified pre-owned 330 CI. While the X5 has been great the experience and have had no problems. The 330 CI has been the complete opposite. While the car itself is actually OK I have had to deal with the following issues: At purchase we added into the contract (and made a down payment ) the prema plate option, six CD changer and the extended maintenance option. The car was left at the dealer to install the options mentioned. The next day , we were notified the warranty was offered to us in error and BMW would not honor it. After a short discussion with the GM we let it go and they ended up paying for the perma plate option. In addition the prema plate was not done but by mistake they installed a security system. A week later they finally got it right and took possession of the car. Since that time I have exoperienced the following: IRVINE BMW kept the check for the first payment in lieu of sending it to BMW Financial. They then denied it was cashed by them and spent the next two weeks proving them wrong. ALL four rims started peeling. When we showed the pre owned manager he agreed to repair them and asked us to kleave the car and they would repair them. The car was dropped off for repairs and three days later ratjher than picking up the car repaired, they accused us of causing the damage to the rims and refused to do a thing. three days later and 12 different individuals looking into the situation they agreed to repair them. As of today 11/15 the registration on this vehicle is still not submitted to the DMV. BMW called and said they overlooked this by mistake. This was after bringing the car in to get the smog certificate done which they did not complete and apparently the paperwork was returned. Meanwhile we are driving a car that is not registered, has expired tabs and they won't return my phone calls. From the the local Irvine BMW management to BMW North America no one returns phone calls or e-mails. Only when we physically go into the dealer and demand to see the manager do we talk to someone and even then it is all xx! They are completely inept at resolving any situation and it will most likely fall us to take more time out of our schedules to get this resolved at the DMV ourselves. More

On Saturday night, my brother was driving his 2003 M3 on Culver Drive when the car suddenly lost power and ABS lights started to flash. This is the third time his car has had issues (but that is a whole di Culver Drive when the car suddenly lost power and ABS lights started to flash. This is the third time his car has had issues (but that is a whole different story)! Anyways, my boyfriend and I went with my brother on Sunday morning to drop his car off for service. We pulled into the service area and there was a man helping out some customers. He said to go inside and speak with the receptionist since the service department was closed. When we went inside, there were two receptionists sitting behind the counter with their homework spread out. Neither one once smiled or stood up from her seat to greet us. My brother explained the problem with the car and asked what to do. One girl handed over a blank Irvine BMW letter sized envelope and said to write his information on it and proceeded to continue to read her Chemistry book. He had to ask what information they needed and what is going to happen to the car. Only then did she say what the process was. The very least she could do is close her book! In the meantime, my boyfriend was checking out the new M5 when a saleswoman quickly approached him and said, "Want to wrap this one up?". Amazing how quickly she was there to help when we were looking at a new car. Where is the service AFTER you bought the car?? As we were leaving, we saw two salesmen standing outside. My brother started to complain about his experience inside with the receptionists. The asian sales guy kept on referring to my brother as "Bro" and "Man". He said, "Hey Man, I feel ya. I'm here just trying to get a date". What is that supposed to mean?? We were livid when we left. Neither salesmen said anything meaningful to help us, but instead made the situation worse. Irvine BMW seems to give great service when you are in the market for a new car. After you have the car, they could care less about your problems as they obviously have better things to worry about, such as their Chemistry homework and getting dates!! Very unprofessional and unexpected especially coming from a high-end name like BMW. Do NOT go to Irvine BMW!!! More

Had a strange misfire at idle that no other shop could figure out and with the car barely out of warranty I was ready for a big bill. But they fixed the car and charged for only an hour of labor. I was pl figure out and with the car barely out of warranty I was ready for a big bill. But they fixed the car and charged for only an hour of labor. I was pleased with the service and the way I was treated. More

Great customer service. But ofcourse I only dealt with Mike S. Got a good deal for a z4. Would not the next day but got it fix at dealer closer to my house. No sweat, cause the car still has good warrant Mike S. Got a good deal for a z4. Would not the next day but got it fix at dealer closer to my house. No sweat, cause the car still has good warranty. More