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Island Buick GMC - Service Center

Staten Island, NY

3.7
15 Reviews
Call Service Center (929) 724-4900

15 Reviews of Island Buick GMC - Service Center

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March 11, 2022

The employees were friendly and courteous. The place was immaculate including the restroom. The coffee bar was a nice gesture. Estimated time of service was off but within reason. All in all More

by None
Friendliness
Recommend Dealer
Yes
Employees Worked With
Unknown
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Mar 15, 2022 -

Island Buick GMC responded

We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!

Helpful
March 06, 2022

Prompt and efficient also courteous on time no wait called with in the hour and car was done More

by rshatilla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob service manager
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Mar 07, 2022 -

Island Buick GMC responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

Helpful
February 11, 2022

Really overpriced service dept. oil change, cabin and engine filter with tire rotation almost $350? They then don’t honor coupons they send to your home indicating that there are certain restrictions and More

by ajsantiago3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Frank Lopes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2022 -

Island Buick GMC responded

We are sorry to hear about your recent experience with our team. This is not typical, we honor any coupon that we send out. If you still have the coupon I invite you to come back to our store and see the General Manager and he will refund the discount that should have been applied back to you. Thank you Bruce DeFranco General Manager

Helpful
December 29, 2021

The work was done in a timely manner even though they were under staffed because of Covid that was appreciated I trust them I’m never disappointed with the work More

by Rob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Lopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2021 -

Island Buick GMC responded

Hi, Rob! Thank you for the stellar review. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! Sincerely, Joe Wajda, Executive Manager

Helpful
November 30, 2021

Sales are very good but Service Department needs improvement a d the Service Manager is not for the Customer More

by Johndee043
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve
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Dec 09, 2021 -

Island Buick GMC responded

Johndee043, We would like to thank you for taking the time to leave valuable feedback, and we apologize for the experience detailed in your review. We are very disappointed to learn that our support team did not handle your case with the care and efficiency that our customers deserve. We understand that you may be frustrated, but if you could please give us the opportunity to correct the issues with our service, we will do our best to make the situation right. Please send us a private message, with your customer information, so we may assist you. Sincerely, Joe Wajda, Executive Manager

Helpful
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