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Island Subaru
Staten Island, NY
384 Reviews
Island Subaru in Staten Island, NY treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 384 reviews
May 31, 2018
Test Drive Event - waste of my time! This evening I was scheduled to test drive the new Ascent being released next month. I went into my local show room last week after work, out down my This evening I was scheduled to test drive the new Ascent being released next month. I went into my local show room last week after work, out down my name, phone number and a time I would be coming to the event. I showed up this evening after a long day at work, to be told that the event was cancelled and that calls went out to the list of customers scheduled for today. Apparently just not to ME! I was then told that they rescheduled it for 2 days in June. The reason for the cancellation is because the dealer who was supposed to bring the test model car here didn't have it ready. REALLY? I'm not looking to purchase a $10 item here! I told them I'd never be back and this left a very bad taste in my mouth, and that 'd rather buy a car out of state than deal with them! I have never felt so undervalued and dismissed as a serious car buy ever! No car is worth being treated like crap for, but that is what you get from Staten Island dealerships. Do not give dealers like this business. More
by jennie23b
Employees Worked With
Akkeer (spelling may be incorrect but it sounds as spelled)
May 30, 2018
knowledgeable and pleasant staff We have been on the market for a Crosstrek limited for a while and have visited several dealerships. We visited Island Subaru after we received a pro We have been on the market for a Crosstrek limited for a while and have visited several dealerships. We visited Island Subaru after we received a promotional email from them over memorial day. Emily, a sales person (who is also a mechanic, something we value) took us for a test drive and answered all our technical questions with great knowledge. We negotiated the final price (lease) with Emily and Dennis, her manager. They were patient and professional, understood our concerns and constraints and we settled on a very good deal for us where they went beyond an offer we had been given late 2017. They staid way overtime so that we would be able to drive back home with the car (10:30pm!) walking us through insurance and financing. Everyone at the dealership was very friendly and helpful, respectful of the client. Highly recommended. More
by Annie and Jeff
Employees Worked With
Emily Visone, Dennis Pustylnikov
May 30, 2018
Great Cars Every thing went smoothly. However the final signing of the papers took a long time to happen. So Donna and I were able to talk and she is lovely. Every thing went smoothly. However the final signing of the papers took a long time to happen. So Donna and I were able to talk and she is lovely. However the temperature of the dealership became colder and colder and I was freezing. Finally I went into the finance room where it was a bit warmer. I don't know why I was there for 2 hours. I had the check for the exact amount and could have been out of there in a half hour. More
by newcarmb
Employees Worked With
Donna Nocerino, Donna Nocerino
May 28, 2018
Very knowledgeable. Went out of there way to help us. Explain in detail the differences in the three models we were interested in and because it was our first lease they Went out of there way to help us. Explain in detail the differences in the three models we were interested in and because it was our first lease they explained the the benefits in detail. More
by Louv1957
Employees Worked With
Anthony Monte, Candice Steele
May 28, 2018
2018 Subaru Outback I had an excellent car buying experience with Staten Island Subaru. I dealt with Ramon who was friendly and extremely knowledgeable. The management t I had an excellent car buying experience with Staten Island Subaru. I dealt with Ramon who was friendly and extremely knowledgeable. The management team was also very friendly and helpful. The best part of the experience was that they listened to exactly what I was looking for in a car and did not try to upsell me on any cars or features. I would highly recommend working with Ramon and this dealership when buying a new car. More
by Nyr_17
May 25, 2018
My 2018 Subaru Outback Limited Wagon Island Subaru has a great Mamager, Gregg Kemp, amd my Sales Representative, Donna, was awesome. The Service Department was outstanding. David Edwards Island Subaru has a great Mamager, Gregg Kemp, amd my Sales Representative, Donna, was awesome. The Service Department was outstanding. David Edwards, service writer, is unbelievable. Great experience, great people to work with. Excellent dealership. Definitely would recommend this dealership. Sabrina More
by Sabrinad61877
Employees Worked With
David Edwards, Greg Kemp, Chris Miros, Donna Nocerino, Candice Steele
May 24, 2018
Best Car Buying Experience John Hart was a pleasure to deal with and made the car buying experience very easy and enjoyable. He is a true asset to the dealership and he is very John Hart was a pleasure to deal with and made the car buying experience very easy and enjoyable. He is a true asset to the dealership and he is very professional. I would recommend him to anyone looking to buy a new or used Subaru. More
by qsiegel
Employees Worked With
John Hart
May 24, 2018
The Place To Go For Subarus Had a great experience with the friendly and professional staff. Donna answered all of my questions even after the sale and in the evening so that I Had a great experience with the friendly and professional staff. Donna answered all of my questions even after the sale and in the evening so that I would not have any lingering doubts or worries. Would highly recommend for anyone in the NY-NJ area looking to buy a Subaru. More
by carguy
Employees Worked With
Greg Kemp, Donna Nocerino, Candice Steele
May 20, 2018
New car lease Donna is very knowledgeable about the Subaru cars and was pleasant and helpful to work with. We went in for the Impreza and came out with a Legacy Donna is very knowledgeable about the Subaru cars and was pleasant and helpful to work with. We went in for the Impreza and came out with a Legacy. I got a faIr deal - prob could have saved a few bucks By waiting and comparison shopping with a NJ dealer but it was very convenient getting a car in the state I live. Honestly it was hassle free. And it was the first time I ever was able to take the car home the same day as signing papers. i 5 stars for stress free, fast and pleasant service More
by Mombof3
Employees Worked With
Donna Nocerino
May 20, 2018
Friendly, professional, knowledgeable, and thorough! Island Subaru of Staten Island you all rock! Sales, management, and finance answered and explained all our questions and gave us everything we want Island Subaru of Staten Island you all rock! Sales, management, and finance answered and explained all our questions and gave us everything we wanted. Thank you John Hart , Greg Kemp and John In finance!! Pat & Steve Turner. More
by Thorny141
Employees Worked With
Greg Kemp, John Hart
